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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, thoughtful design, and overall comfort, especially for activities like running and commuting. Many highlight the product's ability to securely carry essentials like laptops and clothing without bouncing, making their daily routines much smoother and more enjoyable. The user experience is frequently described as positive, with people appreciating the practical features and stylish appearance of the items. However, some people were dissatisfied with aspects of the customer service and delivery. A few reviewers mentioned issues with delayed deliveries, missing items, or a lack of communication regarding order status. There were also isolated reports of products breaking quickly or not being fully waterproof, which caused concern for some users.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its high quality, thoughtful... See more

Quality

Consumers find quality to be positive, highlighting products as well-designed, durable, and made with premium... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the exceptional service,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

User experience

People report positive experiences with user experience. Many customers praise the design, noting it's... See more

Based on these reviews

Rated 5 out of 5 stars

This product is incredible and worth every penny. As a BigLaw attorney training for my first marathon, time is of the essence and I needed to capitalize on turning my commute into training. The Athlet... See more

Rated 5 out of 5 stars

A great product and super friendly service. I have been running with my Athlete backpack for a couple of months and I can't fault it. It's comfortable, clearly made by runners for runners, and I think... See more

Company replied

Rated 5 out of 5 stars

I spent a very very long time trying to find a medium sized running bag that didn’t move whilst running and was big enough to accommodate clothes, a laptop, shoes and other bits and pieces. Finally, I... See more

Rated 5 out of 5 stars

Before having my stolt, run commuting felt like a hassle. My backpack carries everything I need, laptop, change of clothes and shoes. It feels light when running and still looks sharp when I walk int... See more


Company details

  1. Bags and Luggage Store

Written by the company

London based boutique manufacturer of premium quality commuter bags. "The best bag for your new commute". Free shipping. 2 year warranty.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Unfortunately a very expensive mistake!

Unfortunately I have to write this review, but however I promote start-ups I believe they have some serious work to do at their customer service.

I ordered a promising backpack on 22th of october 2025. The delivery took about a few months, so eventually I ordered another one at the competition Salomon.
After a very very long while I got the news that the bag arrived in customs and extra taxes were needed. Surprising because I already payed taxes in the UK, but I could have known this ofcourse. I decided to let it be returned to sender and cancel the order - since I already was enjoying a nice alternative for a few months.

I contacted Stolt for a refund, a few times through mail, a few times through whatsapp. No response nor refund whatsoever...
I gave them a few chances to rectify this situation, but unfortunately there was no action nor response from their side.

A very expensive mistake!

Order #20128

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Ultralight backpack

I purchased the ultralight backpack. It was well described on the website so i knew what to expect. It is a really high quality product that I expect to last for many years. Importantly it is well designed, making it incredibly comfortable in use, and convenient with a nice closure and easy access zip.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The perfect hydration vest...

I have been using the Stolt Hydration Vest for the past month for marathon training. Fantastic fit, balance, and quality.

The pocket design gives plenty of storage for energy gel packets and a mobile phone. The back compartment is a perfect fit for a shell, as to have it after a run.

The soft flasks are great and, for me, in the perfect position on the vest while running. Overall a fantastic product that takes into account design and function.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth the investment

Incredible customer service for a smaller business, the founder emailed frequently with updates and problem solved a couple of issues with me. I gifted one to my friend and have used another myself. These are amazingly high quality rucksacks. I’ve put my rucksack through a number of runs and many a commute since Oct 24. In my experience they really care about their customers and I’m really pleased with my purchase. The attention to detail in the design is fantastic. Lots of practical compartments. I was also worried about how the rucksack would sit around my body particularly as a shorter woman and I can confirm it’s very comfortable and secure. I can also fit my laptop and some papers in the back pocket comfortably. Definitely worth the investment.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer

I’ve been a loyal Stolt customer since I bought my first backpack six years ago. The Alpha backpack has been around Europe with me and still looks as good as new.

It’s perfect for my day to day commute; taking a change of clothes for night’s out; and for overnight or ‘travelling light’ weekends away.

It’s clear from the quality of the materials, the design, comfort and features and attention to detail that Stolt backpacks are designed by runners for runners. And they look great too!

That’s what’s made me a repeat customer. I now mix up using my Alpha and the smaller Podium, depending on my day. (My teenage son has the Athlete model for college - it’s not often that he copies me!).

As a relative newcomer to ultra running, I was delighted that Stolt have launched hydration backpacks. I’ve just roadtested my new Athlete Ultralight. It absolutely hits the spot for a light, robust and practical pack for training and events. Looking forward to clocking up lots of miles with it.

Thank you for the top notch products and friendly and responsive service.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround after backend issue

EDIT: Updated review

After my review here (guess I could have contacted Customer Service...) I got a call from the company - apparently there had been an issue on their backend and my order was missed.

Fast forward two days, and the backpack is here... and I can start run commuting! Grateful for the quick resolution and the backpack looks great - will feed back on how it feels to run with.

26 August 2025
Unprompted review
Stolt Running logo

Reply from Stolt Running

Hi Francesco,

Thank you for your review and thanks for the chat earlier. My sincere apologies for this issue.

We had missed your order when sending communication and the bags for the September drop. As discussed, we’ll send your items tomorrow and I’ll share the tracking details once the parcel is out the door.

Similar to September drop, the November drop is sold out too and we’re taking pre-orders for February drop now.

Thank you again for highlighting the issue.

Best,
Keijo

Rated 5 out of 5 stars

Great products - fantastic company

I originally purchased the Commuter Backpack in November 2023 and recently picked up the performance hydration vest. Both products are excellent - I run / bike with the backpack to work but also use it as my general work bag. It fits very comfortably and securely when running. The vest is really well designed and fits great. Customer service throughout both experiences with Stolt was exceptional.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality, built to last

I’ve been using the Stolt Athlete Backpack and the 4L Hydration Vest, and both have massively exceeded expectations. The quality is outstanding — everything feels durable, well-made and built for real training.

The Athlete Backpack is brilliantly designed: lightweight, comfortable and packed with genuinely useful features. It fits a surprising amount without ever feeling bulky, and the organisation makes it ideal for commuting, gym sessions or long days out.

The 4L Hydration Vest is just as impressive. It sits perfectly without any bounce, and the pockets are exactly where you want them. The materials feel premium, the fit is secure, and the whole thing is clearly designed by people who actually understand endurance athletes.

Overall, Stolt have nailed it — great functionality, great comfort and rock-solid quality. Highly recommend.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Athlete ultralight is the one

I ordered the Athlete Ultralight shortly after release and have been absolutely loving it - perfectly fits a laptop and a change of clothes for my commute. The pockets in the straps are perfect for all the odd bits you need access to on a run and it's great even in the rain.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Transformed Commute Run

Bought for my wife as Birthday present, after reading Runners world bench test, she has a two mile run to railway station. Her job gave her a 17" Laptop made of lead and she like to carry two huge drinks flasks with her. She states the backpack has transformed her run and she can barely feel the load on her back. The bag itself feels durable and looks well made. Well worth the money.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Recently picked up an Alpha backpack…

Recently picked up an Alpha backpack for commute and it’s great. Really well made and can hold my 16 inch MacBook, running gear, lunch, 1 litre chillies bottle and few bits and bobs. Even when packed up it’s comfy to run with. Delighted with my purchase. Customer service very nice to deal with too.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great backpack for running to work

I use the Alpha backpack for my run commute and it works really well. It sits comfortably without bouncing even when carrying my laptop and a change of clothes. Feels sturdy and well made and the straps make it easy to adjust. Looks good enough to take into the office too. Really happy with it.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Stolt backpack and cap

I have a high-quality Stolt backpack that keeps my belongings organized. I really like its style, and the garment box is excellent for travel. I also purchased a Stolt cap with a great fit. Shipping was fast. Both products have served me very well!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Elegant and fashionable bag that protects laptops

I really like that i can wear my bag for commuting to our elegant office in London Canary Wharf and that it is also an accessory that is fashionable, it makes me look younger and i see younger people wearing similar bags on the tube. It protects my laptop to the highest standards and it is comfortable to cycle or run with for hours.

18 August 2025
Unprompted review
Rated 2 out of 5 stars

Not waterproof

I don’t mind paying extra for quality and durability, but with this product I feel a bit short-changed.
I’ve been running with the bag for about a month. It is a comfortable bag to run with but there's a few minor annoyances I can live with:
- The detachable running belt is useful, but once the run is over there’s no quick or tidy way to stow it.
- The chest strap constantly slips upward—an adjustable strap should really lock into place.
- The garment box takes up too much space; at a smaller size, there would be room for a pair of shoes above it while still being able to close the bag properly.

Those issues are manageable. My main concern, however, is that the bag is not waterproof. I had my first rainy commute this morning, and when I opened the bag the inside was wet. It looks like water is getting through the stitching. Worse still, my laptop compartment was also wet—my tablet was damp, which I think is unacceptable for a commuter or running bag.
I did my homework before buying—the reviews were strong, and Runner’s World even called this the best commuter bag. Unfortunately, my experience hasn’t matched that reputation.
Water resistance should be a baseline feature for a product marketed for commuting and running in all conditions.

27 August 2025
Unprompted review

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