Convenient location by train station - man who ushered me in was friendly and service fine as was reception
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Audi - Liverpool. Alex was fantastic and made the entire process of purchasing our Q3 smooth and straightforward! He was friendly, very knowledgeable of the car, the products and took time to explain... See more
Company replied
Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised o... See more
Company replied
What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at othe... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, United Kingdom
- 01518 080 793
4.0
Great
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took car for a full service
Took car for a full service. Upon picking the car up there was a fresh deep stone chip on the bonnet. It was immediately pointed out and I was informed it would be sorted out. They took Photos of the damage and said they would fit me in with the body repair guys. Called numerous times since but they are waiting on the body repair guy and manager. I’ve heard nothing since. They were very concerned about customer positive feedback which would have been positive if it wasn’t for this outcome.
16 October 2024
Reply from Stratstone - Audi Liverpool
Hi Jasper,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Jenna/Emma were super helpful
Jenna/Emma were super helpful. Car was in and out in a couple of hours and came out super clean.
Really friendly staff, will definitely be returning again.
Thank you all!
15 October 2024
Reply from Stratstone - Audi Liverpool
Hello Amber,
Thank you for your kind words.
We are delighted to hear you had a positive experience and that Jenna and Emma were helpful and friendly.
Customer Services
I would like to take the opportunity to…
I would like to take the opportunity to express my gratitude to Simone. On every occasion that I have dealt with Simone she has always resolved any issues I have had. If it wasn't for her assistance it would have been unlikely I would of purchased an Audi from the Liverpool Dealership again. Simone always goes above and beyond and her customer service has been second to none. Simone is a real credit to the company and invaluable member of the team.
14 October 2024
Reply from Stratstone - Audi Liverpool
Hello Thomas,
We appreciate you taking the time to share your positive experience.
We are thrilled to hear about your interactions with Simone and how she went above and beyond to assist you.
We are committed to providing excellent customer service and it is wonderful to hear that Simone exemplifies this commitment.
Customer Services
the car dealership was excellent
the car dealership was excellent
Alex helped me through the process
30 September 2024
Reply from Stratstone - Audi Liverpool
Hi Linda,
We're so glad to hear you had a positive experience!
It's wonderful to know that Alex was able to provide you with excellent service.
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.