Stratstone - Audi Liverpool Reviews 

I thought going to Audi directly would be beneficial for aftercare and care but wow how wrong was I. After being lied to about my finance by the salesman and my handover had to be done by the manager. I have got some outstanding issues on a brand new audi which still havent been rectified, and been lied to in this process too. I would avoid buying an audi from them directly and especially Audi Liverpool.

I was looked after very well as always by Steve, Alex and all the friendly staff at Stratstone Liverpool.
I was given a great deal on my new car and the whole transaction went through quickly and smoothly.
Thank you

They resolved an issue created by the manufacturer that has left me overwhelmed with their willingness to own the issue, find the right solution, and turn a potentially difficult issue into a success.

I wrote a negative review after a new Q6 was delivered to me and subsequently developed a number of problems. I was quite critical but I did not expect Kenny, the General Sales Manager, and Gregg (Liverpool Audi) to get hold of the issue, explore every conceivable option to resolve the challenge and then come up with something really creative that has led to me ordering another car.

Top service from some very sincere and committed individuals who went above and beyond, for which I am really grateful. One of the best resolutions to a difficult problem I have had and that is with my experience of 45 years of buying cars.

I was explained about the service and I have service plan and the guy who dealt with was helpful and understandable.
Very satisfied

The staff were very helpful and resolved my issue. Would definitely recommend.

This is the worst dealership I have ever dealt with !
I did a deal with them on an Audi S3 with a few extra bits thrown in to seal the deal & I paid them a large deposit.
The week I was supposed to pick the car up I phoned the dealership to confirm that everything was still OK for collection & to ensure that all the agreed extras were still going to be included.
I was then told that the salesman was on holiday. I found this very strange as I am under the impression that the salesman who does the deal also does the handover ?
I then spoke to the manager to confirm that the extras previously agreed with the original salesman were still to be included to complete the deal.
I then received a very rude response from the manager which I found unacceptable & poor customer service so the following day I phoned the dealership again to cancel my purchase
As yet I havent received a refund of my deposit
I have contacted the dealership a number of times since to find out when I would be receiving my refund but have been fobbed off each time with things like we will phone you back or get someone to give you a call. It has now been over 2 weeks & I am no nearer to getting my refund back.
It appears that this dealership is unscrupulous & are withholding my deposit for a car that they have now sold to another customer.
I WOULD WARN PEOPLE TO AVOID THIS DEALERSHIP LIKE THE PLAGUE.

All elements of the appointment met with my expectations with a friendly and efficient service.

Staff were very efficient at the point of collection and pick up. The service was undertaken within a couple of hours after the drop off and had been valeted prior to collection.

Very poor customer service, poor communication & don't follow through on services offered.

The Company have been very efficient in all of my dealings with them. The staff are professional, courteous and very pleasant and my car was ready earlier than expected. I was kept fully informed at each stage and I would not go to another Audi dealership. Thank you Stratstone.

My problem wasn’t fixed

Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised of what was happening but, the MOT was deducted from my service plan despite Kirstie telling her I'd had a cam belt change & it was free. The girls are lovely but mistakes keep being made.

Brilliant service from start to finish. Even came back to a clean car

Totally disappointing. Sadly ,I can’t give less than 1 star. My new Audi A3 has had problems with the aIr conditioner for quite a few weeks now,not an ideal situation in the middle of the summer.The car was at Liverpool Audi garage for two days in the end of May and all they did was to refill the gas which obviously didn’t help and the problem reoccurred only a month after it was “fixed”,this time with a hissing noise . I called back on 2 July only to be told that the next available appointment was on 29th July…I tried to explain to the person on the other side of the line that this was a problem that had recently been looked at and I shouldn’t be asked to wait for another month without having air conditioning when it’s 30 degrees outside but all I got was a hang up. I sent them an email expressing my concerns but never got a reply.
I tried getting help from Audi UK customer service but they couldn’t be more useless.Honestly- don’t bother contacting them,it’s a massive waste of time.It took them two weeks to “investigate “ the issue and their “solution” was to advise me to get back to Liverpool Audi because there was nothing they could do.
Now I know- never buy an Audi again.I am just waiting for the two years of my PCP to expire so I can return the car,of course,with non-working air conditioning.
I am also making Audi HQ in Ingolstadt aware what a frustrating experience I had here.

Very easy no hassle experience from the time of contact to collecting car.

Lack of communication and being let down on a hire car

Said the car would be looked at within 72 hours which it wasn’t. Needed new part which when installed didn’t fix the issue. Was told my car wouldn’t be fixed and didn’t know when it would be fixed. Poor communication. Said they will ring back but didn’t. Had to keep chasing.

Had to get customer services involved and the exec team and then they finally managed to keep me up to date and get the car fixed and back to me.

Audi Q2 was in for service. Was contacted by Audi who arran g Ed suitable date and time. Service completed without issue and car returned clean and tidy.