Strada Reviews 30

My daughter booked this restaurant after her graduation for 19 people. Reservation was very easy and the lady was very helpful. We pre ordered as requested. Staff were super helpful and very friendly, the meal arrived quickly and was very tasty and at £31 for three courses I don't think you can go wrong.

Southbank Strada was awful, can't comment on the food as we didn't even get that far. Booked for 6 people with 2 highchairs (ages 1 and 2) the restaurant was pretty empty. We arrived and they laid the table out so the 1 and 2 year olds were next to each other but no adults could effectively help with anything such as helping the 1 year to eat their lunch. Asked for a new table lay out to ge given the same lay out elsewhere! When I asked for a different lay out the waiter just shrugged at me and walked off. We left.

Very cramped seating by the inside window - so we requested to move a different area of the restaurant. The furniture is a bit tired i.e. ripped seating etc.,. We ordered a Pasta Penne Pomodoro - the pasta was hard and chewy and the sauce was overpowerful - the restaurant agreed to remove from the Bill. The garlic flatbread and Fries are covered in salt - too much Salt - Salt is not good anyway so why smother everything in Salt? No heating in the toilets - Freezing and not pleasant

Food was awesome and the waiter Daniel knew what he was doing,he explained to us everything about the dishes

Money taken for me and my friend’s bill twice at the one in South bank. It has been over a month I have been trying to get that money back. Even though they keep claiming they have processed the refund, nothing has been received. On top of that, the food was sub standard.

was served rotten, wilted lettuce which caused me severe food poisoning

I had dinner at Strada in Southbank this evening. The food was decent and the service was pleasant.

My problem is the unethical manner of payment. There was a QR code on the table which said you can scan it to pay. I scanned it and it showed the bill along with an 'optional 12.5% service charge'. It isn't really optional as you have to specifically ask a member of staff to have this removed.

That aside, the service was positive so I was happy to pay the SC. I went to pay my part of the bill (£14.50) plus SC which came to £16.32. However this is when it got dodgy. The website then asks you if you want to pay a 'tip' and it automatically had £2 selected as the 'tip'. I had to select £0 as the 'tip' in order to not pay the additional £2. Had I not noticed then I would have ended up paying the £2 as well as the legitimate SC.

It is super shady to add a so called tip on top of SC and put the onus on the customer to deselect the £2 button. I can imagine alot of customers get caught out by this because you may think that the SC has not been added and go ahead and pay the extra money.

What is the justification for this? What is the justification for requiring the customer to actively unselect a button when they are already paying the 12.5% SC?

At the very least you must not have the £2 pre selected option. The customer needs to actively consent and understand what they are paying for, which means giving them the choice to add additional service charge if they feel it is warranted. By pre selecting an option, you are taking away the choice which is unfair and unethical. It is prejudicial to the customer and financially benefits the company.

Given that £2 is a relatively small amount hardly any customers would bother to complain to the restaurant if they paid it without actually wanting to. Presumably that's the intention behind the practice, which is why it continues to operate.

If you want an overpriced meal with low quality and a bit of ambiance - go for strada
If you prefer waiters and waitresses who will not treat your right- choose strada!
Case in point: The waiter took out the candle light on our table even though we’re still there and having a few chats right after we pay our bill without any words or anything to say to us! We strongly felt that he is trying to send us out right in our face!
Poor quality of food precedes poor quality of customer service! Definitely not coming back! Save your time and money for other restaurants where the servers are human beings with good etiquette! That waiter needs re-training of proper customer service! Shame on him! If he doesn’t want what his doing waiting for tables then he better quit his job! We didn’t enjoy at all our experience! We demand that this incident must be investigated by the management! Highest form of rudeness!

Sean was a brilliant waiter and made us laugh lots
really good service and really good food
will definitely be coming back
!!

My friend and I had just completed a ride on the London Eye and fancied a bite to eat. We went in and were abruptly taken to our seats, the waitress swiftly went back towards the front entrance before I had a chance to ask where the toilets were. We were seated in such a cramped, tight space. The restaurant was not busy and we decided we wanted to move seats. We were shouted at by the woman who directed us to our seats. Everyone turned around, which was embarrassing for us. I then told her that we were uncomfortable where we were originally seated. We then moved to another corner where waitresses where going back and forth serving customers . If it weren't for the fact we were tired and hungry, we honestly would have walked out at this stage. When the bill came the waitress added service charge to our bill without asking us, she did remove this after we queried it.

I have been here in the past and have been greeted in a courteous manner. The customer is paying for this experience and service. Won't be going back here in a hurry !

Strada Southbank London
Excellent food! Excellent service! Every time!
I dine here often, with my wife and disabled child. The staff are always brilliant at making us feel welcome, and accommodating the wheelchair. The food is always excellent.
Always a good experience. Highly recommended, but do book ahead.

Strada London South Bank
Went a few weeks ago with my wife and daughter. Food was excellent; service was great - Martina and Cassandra even went that 'extra mile' to charge my mobile phone for me. Thank you so much -we'll come again!
DG

Great food, good service. Recommended

We went for lunch at Strada yesterday and had a wonderful experience. The service and attention to detail from our waitress, Liliana, was excellent. A great asset to the company, A super lunch, made all the better by a cheerful, smiley lady.
We will certainly return, next time we are in London.

Arguably one of the best restaurants by the river. We came on the bank holiday Monday. First one after lockdown restrictions were eased. It was busy. But somehow Kasia at the front desk was able to get 6 of us seated (we did not have a booking) and Adam waited on us. We did not have wait long for any of our meals which all tasted great!! At one point, I had to ask Adam if they had some computer telling the staff who needs attention. So unbelievably efficient!! We will return here when next we’re back in to central London.

Honestly one of the worst dining experiences we've ever had. My fiance is 140 days alcohol free and clearly ordered a virgin cocktail. When the bill came we found out we had been charged for the alcoholic version. When we queried this with the waiter, he told us he had made the alcoholic version and it was our fault for not making it clearer we were ordering a virgin drink. Our whole table of four heard that we had ordered the virgin cocktail but he just completely dismissed these claims. He was so rude for a frankly inexcusable mistake.

Food was average but the whole experience was tainted by the unbelievable handling of a staff mistake. Avoid. Avoid. Avoid.

I had a lovely time with my friends last night at Strada. The entire team was extremely friendly and helped us to choose one of the best dishes - sea bass and the duck leg. Also we had a cheese cake to share. Was delicious! Well done guys
I highly recommend

Went Strada at the Royal Festival Hall and was well looked after by Karina. She was extremely helpful and pleasant and made some lovely recommendations regarding the courses we had ordered.