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Stpaulscollective Reviews 

226
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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 217 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of products received, frequently reporting them as not matching descriptions or being of poor quality. People also faced considerable issues with customer service, noting a lack of response to emails and unresolved concerns. Additionally, some orders arrived squashed or damaged, and many found the return process problematic, often requiring them to pay for shipping back to China. Conversely, a small portion of people experienced quick shipping, even for international orders. Many also appreciated complimentary gifts with their purchases, adding to their satisfaction.

What people talk about most

Product

People report ambiguous experiences with product quality, with many reviewers expressing significant... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast delivery, regular updates, and even... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction.... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that items received were... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting that their emails go... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Poor quality item sold that was meant to be a 'JellyCat' Ricky Rain Frog but arrived with a different cardboard tag and a label that had the tell-tale word 'Shang' on it. We have tried contacting... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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2.6

All reviews

(226)

213 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not order from here

I ordered 2 amuseable eggs 1 scuba egg
And 1 with sunglasses and got a free penguin bag charm but no keyring on it to hang on your bag .
The tags on the eggs are all worded differently and the colour blue around the tags are all different colours
DEFINITELY FAKE ,WASTE OF MONEY .
I didn't want to give 1 star.
I have been to a stockist near me and they have confirmed they are FAKE

13 October 2025
Rated 5 out of 5 stars

LOVE LOVE LOVE!

LOVE LOVE LOVE!! Thabk you oh so much everything is so perfect and I am so excited to gift this gift and it even came with a lil extra piece I might gift to myself hehe <3

14 October 2025
Rated 5 out of 5 stars

Great service

Great service, well packaged, I liked the gift bags, and the free gift. Will use again. Also delivery from USA to UK was stress free.

14 October 2025
Rated 1 out of 5 stars

The item is substandard

The item is substandard, badly stitched, seams do not match, head isn’t on straight, the jellycat bag was too small and the item was sticking out of the top. This was a gift for my granddaughter, I cannot give this to her, it really is that bad. Please refund asap. E Beadle

9 October 2025
Rated 1 out of 5 stars

I would actually give you guys 0

I would actually give you guys 0, there is no way to properly contact you. You have missed your dilivery time on something that was meant to be a birthday present! its still not dilivered...AWEFUL, I WILL NEVER BUY ANYTHING FROM YOU EVER
AGAIN

13 October 2025

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