Buying our new wood burner was an easy process. What makes this a 5 star customer experience for me is that things went wrong AND it was handled correctly and expertly. Delay due to stock issues, i wa... See more
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Great service, quality product and the best price online! Advice I was given online was spot on before I made my purchase. It arrived next day as ordered. Delivery was excellent and was kept inform... See more
Price was matched, goods delivered as promised on agreed date. Really like this Kettler Trento 5 seater furniture set. Would be five stars except unfortunately a bolt for one of the chairs is the... See more
Company replied
Bought this bbq because I liked the idea of having 4 cooking options. The first time using it was for a big bbq party and it was a huge success. We smoked pork ribs and used the gas a charcoal side... See more
Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Excellent communication re ordering and…
Excellent communication re ordering and delivery
27 July 2026
Quite satisfied with my new fire it…
Quite satisfied with my new fire it looks very cosy at night.
27 July 2026
Buying our new wood burner was an easy…
Buying our new wood burner was an easy process. What makes this a 5 star customer experience for me is that things went wrong AND it was handled correctly and expertly. Delay due to stock issues, i was kept informed and called to arrange next day delivery as soon as it was back instock. When i was told it was out of stock we were given options.
27 July 2026
Unprompted review
Very versatile piece of kit.
Bought this bbq because I liked the idea of having 4 cooking options.
The first time using it was for a big bbq party and it was a huge success.
We smoked pork ribs and used the gas a charcoal sides for everything from chicken to burgers, sausages and kebabs.
It cooked everything to perfection, this is a great piece of kit that we will enjoy for many years to come I’m sure.
27 July 2026
Great product at a good price
Great product at a good price - delivered quickly with great communication 👍🏼
29 July 2026
Well packaged and value for mone.
Electric fire arrived on time and well packaged. Price matched it and bought it at a good price.
29 July 2026
Seem reliable
Wasn't in stock (it wasn't anywhere), but they delivered when they said they would deliver, so all good.
24 July 2026
All good unless there's a bolt missing!
Price was matched, goods delivered as promised on agreed date.
Really like this Kettler Trento 5 seater furniture set.
Would be five stars except unfortunately a bolt for one of the chairs is the wrong size so I cannot use chair.
I have waited a month and customer service tell me they are chasing it. Goods come from China so not sure this will happen.........
Customer service great when you are purchasing but not so good if there is an issue.
20 July 2026
Reply from StovesAreUs
Good morning,
Thanks for your feedback and for taking my call today
We're pleased to hear that you were happy with the price match, delivery, and your Kettler Trento furniture set. We sincerely apologise for the inconvenience caused by the incorrect bolt.
As discussed on the phone today, we're pleased to confirm that the replacement parts were shipped today and are on their way to you. We appreciate your patience while we worked to resolve this issue.
Many thanks
StovesAreUs
Certainly recommend them
Extremely helpful when I telephoned. The Kettler parasol arrived in two days. Free fast delivery.
Very pleased with the whole experience.
13 July 2026
Unprompted review
Knowledgeable staff who spent time to …
Knowledgeable staff who spent time to discuss the features of various Ranges allowing us time to compare specifications to suit our needs. No pressure to buy, great selection of ranges to view.
20 July 2026
Price beater promise is BS.
Price beater promise is BS......found a product much cheaper. Spent time filling in their price beater promise form, only to recieve an email saying they cannot match or beat the price. Dont waste your time.
25 July 2026
Unprompted review
Reply from StovesAreUs
Thank you for your feedback.
We're sorry to hear you were disappointed. Our Price Beater service is designed to try to beat a competitor's price where we're able to.
Unfortunately, there are occasions where this isn't possible due to supplier pricing agreements, stock availability or our own costs.
We'd also like to point out that our website doesn't promise that we will beat every price, it explains that we will try to do so, precisely because there are situations where matching or beating a competitor simply isn't possible.
Our only negative was been left with a…
Our only negative was been left with a pallet on the driveway.
24 July 2026
Bbq delivered assembled and pieces…
Bbq delivered assembled and pieces missing from box called customer service said can’t do this on the phone so please email
Emailed pictures of parts missing and confirmed have been ordered and sent out
Emails and phone calls later still nothing received
Chased so may times and was fobbed off
5 weeks later I’m waiting for a collection and a refund for what is an unusable product missed all the summer no gesture of goodwill
Let me update this to see whether I get a refund
Unbelievable do not use this company scam 5 weeks had my money and I’m left with nothing !
21 July 2026
Reply from StovesAreUs
Thanks for your feedback.
We're very sorry to hear about your experience. This certainly isn't the level of service we aim to provide. A member of our customer service team will review your case and be in touch within the next 24 hours to help resolve the issue as quickly as possible.
I wanted to purchase a new stove for my…
I wanted to purchase a new stove for my boat. The company was very helpful in advising me and answering my queries so I decided to buy one from them. They would deliver but although I’m 71 years old the driver would not be able to help me get a 71kg stove TO my boat (which is right by the road) rather than to the marina office. I did not expect the driver to get the stove actually on to the boat. I have nobody to help me so I was unable to purchase the stove. Apparently customer services stops once you have placed your order…
24 July 2026
Unprompted review
Reply from StovesAreUs
Thank you for your feedback.
We're pleased our team was able to help with your questions.
Unfortunately, we don't offer a delivery service that includes carrying a stove onto a boat. Our deliveries are to the kerbside, and drivers aren't insured or authorised to move heavy items beyond the delivery point.
We're sorry we couldn't accommodate your requirements on this occasion.
Excellent
Very pleased with stove/fire and very good delivery time. Good value for money
23 July 2026
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