Stoneacre Motor Group Reviews 

18,695
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,766 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff who make the car-buying process exceptionally simple, straightforward, and stress-free. People note that test drives are easily arranged and sales representatives provide clear, helpful guidance without ever being pushy. Buyers appreciate the smooth, well-organized handovers and the constant communication maintained throughout every single step of the purchase. Some reviewers were not happy with unexpected mechanical faults or defects developing shortly after driving their new vehicles away. However, some people also felt frustrated by poor communication, delayed updates, and a lack of proper support regarding repairs.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is friendly, professional, and... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who make the buying... See more

Product

Customers consistently note ambiguous experiences with product quality, reporting mixed outcomes after their... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are exceptionally... See more

User experience

People report positive experiences with user_experience, highlighting a relaxed and helpful approach from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew welcomed us to the dealership without pressuring us. We were able to look at an example of the car we thought might be suitable both inside and out. Once we had explained our requirements a te... See more

Company replied

Rated 5 out of 5 stars

Went to view a car at Lexus, Newcastle on a Saturday morning. Staff were very helpful, especially Libby the sales person who dealt with me. Car viewed and test driven Saturday morning, without an a... See more

Company replied

Rated 5 out of 5 stars

First class service, I was a drop in, no appointment made. Liam made me feel welcome, we sat down, he took my details and what I was looking for, within 45mins a deal had been agreed. From me 1st ente... See more

Company replied

Rated 5 out of 5 stars

I had a look at quite a few cars online. When I enquired about the T-Roc, Paul Fullwood got in contact with me a few hours later and invited me to come down and have a look. He is a credit to the comp... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Welcome to Stoneacre Motor Group, we have thousands of new and used cars in stock at our dealerships in England and North Wales


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(18,695)

4,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Harry made buying my car a real…

Harry made buying my car a real pleasant experience, he was very patient, and informative. Would recommend this place to buy your next car. Very happy

9 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We want to thank you for providing this 5-star review. We're happy to hear you had such a positive experience thanks to Harry and the team. Thank you for choosing Stoneacre.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Support and advice with no pressure

My thanks to Lorraine at Stoneacre in Sheffield. I didn't go in to buy a car, but she was friendly and easy to talk to: we chatted about the timing of trading my Jazz in for a more recent model, wandered around the site looking at different models and discussing the differences between them, then she handed me some keys and suggested I try one out, as I was unsure about the switch from manual to automatic. At no point did she apply any pressure, but offered me a great trade-in price, which made the decision much easier. I'm so pleased with my new car!

31 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're happy to hear you enjoyed the service provided by the team and felt no pressure during your visit. Thank you for taking the time to write this review. I will pass it on to the team at our Stoneacre Sheffield branch, who I know will be delighted to receive it.

Best Wishes
Stoneacre Head Office

Rated 4 out of 5 stars

Loved the in store service

Loved the in store service, knowledgeable, personable and professional. I declined the aftercare packages and was a bit annoyed at the amount of calls I had in relation to those, its a good job the garage staff aren't that pushy or I wouldn't have bought the car.

28 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this review, we appreciate all customer feedback here at Stoneacre and will take these comments on board.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

My engagement with Paul was…

My engagement with Paul was outstanding, the consultative approach he took both ensured I got the car I wanted and helped give me the confidence I needed to consider moving away from Porsche to Aston Martin.
Sam was excellent on the financial aspects and when I collected the car Chris made the whole experience feel special

14 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for this 5-star review. We're thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we're so glad we could meet your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Our experience of acquiring our latest car.

Our experience of acquiring our latest car was a pleasure , Harry Stevens from Chesterfield branch was a most helpful, pleasant and patient young man as we are dinosaurs when it comes to technology. Made the whole experience easy and informative.

9 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We truly appreciate this 5-star review. Thank you for choosing Stoneacre. We look forward to welcoming you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

brian was helpful and explained…

brian was helpful and explained everything clearly can’t thank him enough

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're pleased to hear Brian an the team provided you with a high level of service. Thank you for providing your thoughts. We hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

All staff I dealt with were friendly…

All staff I dealt with were friendly and helpful and informative

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for choosing Stoneacre. We're thrilled that you were satisfied with your recent visit and look forward to seeing you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Freindly and helpful company

The salesman, was very helpful and did not put preasure on me. Thankyou for your help and advice.

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We truly appreciate this 5-star review. Thank you for choosing Stoneacre. We look forward to welcoming you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Stoneacres Darlington

All staff were excellent they were very professional and there was no hard sale techniques. Bradley was very helpful and informative as was Ceiron and Anita.they are an asset to your organisation

19 July 2026
Unprompted review
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Reply from Stoneacre Motor Group

It's always encouraging to receive positive feedback. Thank you for taking the time to leave a review and kind comments regarding your recent experience at Stoneacre. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Fast and efficient service

Ben was really helpful sorted out my new car very quickly and was happy to spend time explaining the functionality

9 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We want to thank you for providing this 5-star review. We're happy to hear you had such a positive experience thanks to Ben and the team. Thank you for choosing Stoneacre.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great overall service

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're pleased to receive this 5-star review, thank you for taking the time to provide your thoughts. We hope to welcome you back again in the near future.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The sale person who dealt with the…

The sale person who dealt with the ordering of the car and hand over was so helpful and friendly. The service l received was outstanding.

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to review your experience with us. We appreciate all customer feedback here at Stoneacre and we are pleased the service provided was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Martin staff member who help us with…

Martin staff member who help us with the car was amazing told us everything we needed to know an was a great help from star to finish he even went in to all mana factory with us everything we needed to know under the hood how it all work even the minor little details that not many show rooms show or tell you this place id recommend anyone going to look for there first car this place you will be satisfied an the rest of the staff are a pleasure but martin was who I was dealing with am made up with the car an it’s just the perfect size

5 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for taking the time to share your experience with us. We're so happy to hear your visit was a positive one. Our team works hard every day to provide high-quality care, and it's rewarding to know that the team's efforts made a difference during your recent visit.

Best Wishes
Stoneacre Head Office

Rated 4 out of 5 stars

Very happy with the vehicle we bought

Very happy with the vehicle we bought, only had it 3 days. Salesman Dominic ensured all presale work was more than completed. “Extras” with the sale pushed quite hard both by Dominic and a couple of calls from HQ but managed to avoid.
Generally quite happy

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this review. We appreciate your feedback.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Excellent service from everyone

Excellent service from everyone, answered all my questions and everything went smoothly, thank you

6 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for your positive comments about Stoneacre! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Brilliant…

Everything went smoothly and staff were great

8 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for your review and kind comments. We really appreciate your business and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Myself and the boss

Myself and the boss! Was looking at a car advertised with stoneacre (Liverpool) which was miles away but we had a local stoneacre in our town so I thought let's go speak to someone we went in spoke to a manager who put us together with Paul one of the sales guys from the moment we spoke it was a joy and after long discussions we thought let's do it and Paul was absolutely brilliant from start to finish he could not have done anymore for us he even got the car brought to his branch (Knaresborough) we can't thank Paul enough it was above and beyond the help he gave us so chuffed with our car thank you paul!

1 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for this 5-star review. We're thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we're so glad we could meet your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

GREAT, FRIENDLY SERVICE

The Sales team were totally amenable and supportive. Were not in the least pushy, and were patient to arrive at a suitable deal

10 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review. We're happy to hear you enjoyed your experience and appreciate your support. We hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 3 out of 5 stars

I test drove a Mazda CX30


I test‑drove a CX‑30 and mentioned how glad I was to have heated seats again for my back. No one corrected me, and after getting the car I spent ages trying to find the heated‑seat controls before realising the car doesn’t have them. The rear speakers also aren’t wired in.

I was told the car would be ready on Thursday, then informed it wouldn’t be available until Saturday.

Despite these issues, the Motability advisor was very helpful, especially as it was his first time setting everything up.

2 August 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this review, we appreciate all customer feedback here at Stoneacre and will take these comments on board.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very professional and friendly…

Very professional and friendly enviroment. All our questions were answered thouroughly.
There was no pressure to take quick decisions.. we were given time and space to think reflect and make our choice.
The turn around time from order to delivery of the car was very quick.
And thank you to Reece who helped us from selection and handover of the car.

18 July 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for sharing this 5-star review. We're thrilled to hear that the team delivered a positive experience during your recent visit. Our goal is always to provide friendly, transparent and efficient service, and we couldn't be happier to hear that's what you received.

Best Wishes
Stoneacre Head Office

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