Stokers Furniture Reviews 

6,893
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing them to browse comfortably. Many people appreciate the exceptional customer service, noting that employees go above and beyond to assist with decisions and provide advice. Reviewers frequently highlight the wide selection of quality products and furniture available, making it easy to find suitable items. The overall shopping experience is described as very pleasant and easy, with efficient transactions and good communication post-purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers praising the excellent range and huge choice of... See more

Service

Users describe positive interactions with service, highlighting great service and prices, with many customers... See more

User experience

Clients share positive opinions on user experience, frequently describing it as great, pleasant, and... See more

Customer service

People report positive experiences with customer service, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

One of the things that makes or breaks any shopping experience for me is the ability to just browse unhindered. This is especially important when items are 'big ticket'! On the day we visited we p... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,893)

1,433 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying the right sofa, at last!

We have purchased beds before, at Stokers, and are still pleased with the result, years later. But what made yesterday's experience very satisfying indeed was the attentiveness of Mr Scott Dupree. We were able to take our time making our minds up, and it was a decision long delayed by having to have so much done to the living room before we could even begin this process. In fact we had been at the store last Autumn and had various ideas about the sofa we needed.
Somehow Mr Dupree made this so much easier, with detailed information and patient advice in every area of purchasing:- the right design, supportiveness, size and other capabilities available in the various types we tested, for example the right type of motorised support extensions for our feet, which we were now having to request.
We found the whole process so much easier with wise advice about our choices. We left quite elated completing our purchase at last, with the reassuring skills of Mr Dupree. Thank you so much! We can recommend him to anyone who asks! Mike Williams

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We recently visited your store and purchased a two piece suite. We were served by Scott Dupree who as usual gave first class service and went out of his way to ensure that we later happy. As on a few previous visits each served by this young man we received excellent care and attention. We now look forward to your delivery. Thank you.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

We were given all the time we needed

We were given all the time we needed to sit on many sofas and were not pressured to buy. Scott Dupree at the Chester store was informative and quite willing to have a laugh and a joke with me. This all made the experience enjoyable and, when I was ready to buy, he was every helpful and willing to negotiate a good price for me.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a three piece suite…

We were looking for a three piece suite in Stokers, had visited once and were back again to finalise our choice. On both occasions we were looked after by Scott Dupree, who couldn't have been more helpful, Scott was able to suggest various styles based on what we wanted and helped us narrow it down to one choice. Excellent service, thank you.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of 2 sofas for our conservatory.

We've used Stokers before and find them truly excellent. Scott Dupree at the Chester Store was extremely helpful and very customer focused. The service he gave us was of an extremely high standard. He helped us find the right sofas and material for our conservatory. Scott Dupree is very friendly and extremely helpful. It was a pleasure dealing with him.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of Sofas

Great choice of Sofas. We needed help deciding on the best option and Jenny gave us all the support and advice we required to make the right decision without being pushy. Thank you Jenny!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The salesman was very helpful and…

The salesman was very helpful and knowledgable with nothing being too much trouble. It was a pleasure to be served by him, and place an order.
We have always had excellent service from Stokers, both in the shop and afterwards.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Ercol furniture

Thoroughly capable of meeting our queries. Very able to meet the demands of our order. Provided full information.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Chester

We went into Stokers in Chester an hour before closing on a Saturday looking for dining furniture. They had loads of different options including what we already thought we wanted. Every member of staff we met was very helpful and polite. No pressure selling, in fact quite the reverse. Our sales assistant Scott Dupree was superb. Very patient as we measured for sizes and looked at fabrics. In the end the pricing was so good and we were so confident in the service we bought all that we wanted even though we hadn’t planned to do so. It was just so good an experience. Buying from people you trust and who give you their best prices straight up from the start.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited Ormskirk store

Visited the Ormskirk store today with my elderly mum today and was greeted by Tracey. She was very helpful and patient with my mum .Tracey was very informative and helped with finding a really comfortable couch for my mum .

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Our new sofas !

We visited your Chester store about two weeks ago and we had a lovely chat with Mark Cain , who was very helpful and knowledgeable and not in any way pushy ! He kindly helped us firstly with the type of sofas we were looking for and then showed us a lot of fabric choices ( about which he was also very knowledgeable) He then ordered several for us and yesterday we again met up with Mark at your lovely Chester store and we ordered our new furniture ! Again Mark was extremely helpful , bright and courteous . He is a real asset to your store ! We are very much looking forward to our sofa delivery in a few months and are already planning our next visit for bar stools and dining chairs ! Huge THANKYOU again to Mark Cain .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The Stoker Experience

Friendly staff - attentive but not intrusive. We were left to look around the many sofas and chairs in peace but Andy was there when we needed him - which was a few times!
Very satisfied with the whole service from initial enquiry through to sale and then after sales - responding to a query.
Would recommend Stokers for furniture with it's vast and varied stock and it's staff!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and knowledgeable service

Just purchased 2 Duresta settees from the Chester branch as we wanted to take advantage of the current sales and extra discount.
I knew what I wanted (or thought I did) however making final decisions was time consuming. Mark looked after us throughout the process and helped to guide and suggest different options.
Very pleased with our final purchase and obtained at a great price and interest free credit.

29 July 2026
Unprompted review

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