Stokers Furniture Reviews 

6,968
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, incredibly knowledgeable, and patient during every single visit. Many buyers highlight that employees provide helpful guidance without ever applying any uncomfortable high-pressure sales tactics. Consumers are also deeply impressed by the spacious showroom displays and the wonderfully vast selection of quality furniture options. Shoppers consistently appreciate the relaxing environment that allows them to browse comfortably at their own individual pace. People note that once final decisions are made, the entire purchasing process is handled professionally and efficiently.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and never pushy.... See more

Product

Reviewers mention positive feedback about product quality, highlighting a superb and varied range of... See more

Service

Users describe positive interactions with service, highlighting staff who are knowledgeable, patient, and... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a relaxed atmosphere and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a new sofa bed and were guided in our choice by Steve’s expert knowledge and experience. He showed us all the different models available, pointing out their pros and cons and de... See more

Rated 5 out of 5 stars

Superb range of quality sofas with a team at hand to provide good knowledge on all facets to help us make the right choice. No pressure just friendly service, thats what made it easy to come back when... See more

Rated 5 out of 5 stars

We visited stokers of Chester as we wanted to renew our three piece suite. We looked round this rather grand store and saw several suites. We called the sales person over he introduced himself as Mart... See more

Rated 5 out of 5 stars

Visited Chester store today with my mother to get some advice on a riser/recliner chair. Andy walked us through the various ranges and options taking care to explain the functionality pros/cons.... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(6,968)

1,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Lizzy was so helpful and knowledgeable

I visited the Chester store to purchase a sofa. The store is very large with lots of choice. Lizzy was so friendly and helpful, she really understood what I was looking for and had a great eye for interior design. I found my perfect sofa and accent chair. Lizzy was very knowledgable about the different fillings and on how to care for the fabrics. It was a great experience all round and I really would recommend Stokers Furniture store at Chester,

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We ordered the Maria 3 seater and snuggler chair in a bespoke fabric. We were so impressed by the quality and design so have ordered the foot stool as well. Scott Dupree was extremely helpful (and patient) throughout the whole process and could not recommend enough, the ordering was also very simple and efficient! Thank you :)

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Top quality sofas with friendly service

Superb range of quality sofas with a team at hand to provide good knowledge on all facets to help us make the right choice. No pressure just friendly service, thats what made it easy to come back when we were ready to order. Special thanks therefore to Martin W .. fully recommend a visit.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great choice for furniture

The salesperson, Joe Tudor at Stokers Chester, was friendly and professional. Answered all our questions and processed our order very efficiently.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

We have bought quite a few things from…

We have bought quite a few things from Stokers. The other day we went to buy 2 recliner chairs.
Martin who served us couldn’t do enough to help . If you want a really helpful place to buy your furniture from we recommend Stokers .

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Sofa bed

We were looking for a new sofa bed and were guided in our choice by Steve’s expert knowledge and experience.
He showed us all the different models available, pointing out their pros and cons and demonstrating how they worked.
Stokers had just the right sofa bed for us - Steve sent off for some sample fabrics and arranged for our old sofa bed to be collected. Friendly and helpful, we couldn’t ask for better service and were delighted to have found just what we wanted.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve H

Came into store today to buy a sofa.....ended up buying an adjustable bed with Steve H who helped us hugely....gave us a great price and was extremely helpful!!!!!! Will be returning again. Xxxx

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve Wood was extremely helpful and…

Steve Wood was extremely helpful and knowledgeable whilst helping us purchase our Parker Knoll suite. Will certainly recommend our friends to come here in the future. Professional and courteous
Made choosing our suite less stressful.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Stokers at Chester

Great experience at Stokers at Chester. We have been 3 times to this fabulous furniture store & each time the staff have been friendly & welcoming. Today we have made what for us is an expensive purchase but the whole process was made into a pleasure with help from Steve to finalise our choices & cost. We would whole heartedly recommend a visit if you are looking for nice quality furniture, competitive prices & good old fashioned service.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve Wood from Chester branch was…

Steve Wood from Chester branch was extremely helpful on our recent visit, took time to explain things to us, we have used Stokers in the past & find the staff always polite & leave you to approach them & not pounce like other stores, store is clean & tidy, including the car park, customer service is amazing, they even done a dummy run to see if our new suite would fit through the front door, I like Stokers because I like to support family run independent business, rather than the bigger companies & a lot of the furniture is British made, just ask & they'll tell you, again something I like to support, would highly recommend.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou Stokers Southport

I recently went into stokers Southport to purchase a mattress for my son.
We were greeted by Carl Sixsmith who I have previously bought off before. He is very knowledgeable about all things beds/ mattresses and my son was able to get the mattress he felt suited him.
I also made enquiries about a sofa I am interested in buying and Carl was very helpful with that also.
All in all a fantastic place to buy with lovely friendly staff.
Thankyou Stokers

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Go to Stokers first

travelled several furniture shops to end back at Stokers to purchase a corner Sofa, Steve H looked after us very well and offered some good advice too. Good alround experiance.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming staff and a great furniture range

Always a pleasure coming here. Andy Short was very patient with us and explained all the options to us. Got a very good deal on our sofas. The actual process of ordering and arranging finance was extremely simple. I'm sure we'll be back to Stokers when we need more furniture

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I rang Stokers of Chester inquiring about a sofa. I spoke to Julie Williams who helped me. She was very knowledgeable about the product and went over and above to see that my requirements were met. I ordered the sofa straight away. She has subsequently contacted me with updates on my order.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Steve

We wanted a new sofa and chair, Steve was super helpful and patient. We found the ideal one. Great price and the quality is superb. Wouldn't shop anywhere else for furniture.

19 August 2026
Unprompted review

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