Stevensons Reviews 

2,874
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 964 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and patient approach, making interactions pleasant and stress-free. The ordering process is frequently described as easy and straightforward, with many appreciating the fast delivery and convenient collection options. However, some customers also noted significant issues with product sizing, finding it inconsistent and confusing across different items or designs. This often led to difficulties in finding the right fit and necessitated returns. A few other people also felt that some products, despite being expensive, did not offer good value or durability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Customers had ambiguous experiences with product quality and sizing, with some praising the great quality... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and swift.... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, patience,... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Holly assist my daughter’s with their school uniform fitting today, one of whom were staring new to the school so needed EVERYTHING. Holly was wonderfully helpful... See more

Company replied

Rated 5 out of 5 stars

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleas... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and co... See more

Company replied


Company details

  1. Uniform Store
  2. Children's Clothing Store
  3. Clothing Store
  4. Shoe Store
  5. Sportswear Store

Written by the company

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,874)

827 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I was in the store getting a uniform for my daughter and even though the place was busy, in which case some customer service agents can be flustered or the service feel rushed, it certainly wasn't.

I was served by Aoife who was extremely approachable, engaging and helpful. I would say day definitely went above and beyond in making sure I got the right things. My job is related to the customer service industry, and I would hire Aoife with no hesitation.

The story itself was clean, presentable and had good sized changing rooms. They also had enough staff to make sure service was quick and efficient.

23 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very prompt response regarding a…

Very prompt response regarding a website issue with availability of products from my son’s school. Technical issue was resolved within 24 hours. New uniform arrived within 3 days of placing the order

15 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Pippa helped my daughter with her…

Pippa helped my daughter with her secondary school uniform and was amazing! Pippa made the experience calm & exciting for my daughter. Extremely patient and was very helpful with the sizing. Pippa is an asset to Stevensons - thank you :)

21 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for taking the time to leave a review.

Rated 1 out of 5 stars

Poor quality uniforms

Poor quality uniforms

15 July 2026
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Reply from Stevensons

Thank you for taking the time to leave a review. We are sorry to hear that you are not satisfied.

Our customer service team is available via email and live chat to support you and rectify any issues that you may have. Please do not hesitate to get in touch if you require assistance.

Kind regards,
Stevensons

Rated 5 out of 5 stars

Louisa is kind and a great professional worker

Louisa was very professional , kind and patient and was a lot of help to us she spoke calmly and was very polite. I can guarantee that the other customers experienced this from Louisa too. Thanks for the help Louisa!

21 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

We had a great experience with Sienna…

We had a great experience with Sienna at Stevensons, who helped us with my son’s uniform for a new school. Sienna was efficient and friendly and we were able to get everything we needed quickly and confidently.

21 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

I would like to thank Mia a lot

I would like to thank Mia a lot. She was very helpful and truthful. She guided us very well Nd answered all my queries very patiently and politely.

20 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

The assistant Bree could not have been…

The assistant Bree could not have been more helpful. So patient and we never felt rushed. Happy to suggest different sizes for us ensuring the whole experience was an easy one. She was just so pleasant.
Many thanks to our lady in the Perth shop.

21 July 2026
Unprompted review
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Reply from Stevensons

Many thanks for leaving a review

Rated 5 out of 5 stars

Superb!

Smooth transaction and brilliant customer services!

9 July 2026
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Reply from Stevensons

Many thanks for leaving a review

Rated 3 out of 5 stars

Fast delivery, that’s the only positive

Fast delivery, that’s the positive. However as with previous items ordered, the quality just isn’t there. This is a case of a cheaper item which will require more frequent replacement and therefore is a false economy. The previous provider, school blazer had much better quality across the range. Items were grown out of, not worn out. On this occasion, we ordered two different waist sizes of sport trousers and they transpired to be different lengths, even though this isn’t mentioned on the website. This meant we had to purchase a size which was too big in order for them to be long enough. The sports tops feel extremely cheap. No hoodies either.

14 July 2026
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Reply from Stevensons

Thank you for taking the time to leave a review, and I am sorry to hear of your disappointment.

I can see you have created a return, but if you require further assistance with sizing or anything else, please do not hesitate to get in touch with our Customer Service team.

Kind regards,
Stevensons

Rated 5 out of 5 stars

A star staff members!

The staff have been super helpful in helping me navigate my daughter’s New high school uniform. Replying to emails in great time and with all the information I needed. The delivery time was quick and the clothing is lovely, really well-made.

10 July 2026
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Reply from Stevensons

Many thanks for taking the time to leave a review.

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