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Stena Line UK Reviews 

4,275
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, ensuring pleasant and supportive interactions. Many people highlight the excellent service and user experience, noting smooth, well-organised boarding, disembarking, and overall journeys, alongside the cleanliness and comfort of the ships and cabins. Conversely, a small portion of people felt that some facilities could be improved, citing issues like loud vehicle alarms, frequent announcements, and occasional unclean toilets or peeling paint on stairs. Disorganised car check-ins or prolonged queues for disembarkation also caused delays for some reviewers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the excellent and helpful... See more

Facilities

Users describe ambiguous interactions with facilities, with many reviewers praising the cleanliness and... See more

User experience

People report positive experiences with user experience, highlighting the efficiency and smoothness of... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the spacious, clean, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Smooth booking in process for foot passengers. Very good car parking rates at Cairnryan port. On board facilities were adequate - found the restaurant fairly expensive, but was expecting this to be... See more

Company replied

Rated 4 out of 5 stars

On time, friendly helpful staff. Cabins a much better temperature this time. Often too hot making it hard to sleep. My family and I use the Belfast Liverpool crossing about three or four times a year... See more

Company replied

Rated 4 out of 5 stars

I love the Stena Plus lounge, and the staff are friendly and helpful, the ship is well equipped, well maintained, clean, smooth and quiet. The only area where Stena could improve is that they appear t... See more

Company replied

Rated 5 out of 5 stars

The cabin was spacious, clean ,and well appointed. It more than met our expectations. As it was a night crossing , and we had a long journey ahead of us the following day, we did not use any of the ot... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(4,275)

3,304 reviews in the last 12 months

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Rated 1 out of 5 stars

Friendly staff but toiletts were all…

Friendly staff but toiletts were all not working after 1 hour on a 6 hour crossong

23 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.

We're pleased to hear that you found our staff friendly.

We're sorry, however, to learn that the toilet facilities were unavailable for much of your crossing and understand how frustrating and inconvenient this would have been.

We appreciate you bringing this to our attention. If you wish to discuss this further please contact our customer services team via the contact form on our website at stenalinetravel.com/contactform

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Every about the crossing was first…

Every about the crossing was first class, staff were very helpful

25 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you had a first-class crossing and that our staff were helpful throughout your journey. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Weather was beautiful and really…

Weather was beautiful and really enjoyed the sailing. Staff were helpful and friendly

23 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear that you enjoyed the sailing and found our staff friendly and helpful. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you had a great sailing and that everything ran on time. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Everything was great very efficient

Everything was great very efficient

25 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that everything went well and that you found the service efficient. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Clean, comfortable and efficient

Clean, comfortable and friendly crew. Ship was on time and crossing the as smooth

25 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found the ship clean and comfortable, our crew friendly, and that you enjoyed a smooth, punctual crossing. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Very well put together

Very well put together, very well organised embarking and disembarking could do with air conditioning in the cabins

25 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear that you found the journey well organised and that embarking and disembarking went smoothly.

We also appreciate your feedback regarding air conditioning in the cabins.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Day trip!

We did the princess and pirates day out. I was very skeptical as my son has autism, ADHD and cyclical vomiting and he doesn’t like leaving the house. I took him and his siblings and he absolutely loved it!! Credit to everyone on board who made our trip so much easier. I am honestly thinking about booking it again!

22 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear that your son and the rest of the family enjoyed the Princess and Pirates day out, and that our team helped make the experience a positive one. It's fantastic to know that you're already considering booking again. We look forward to welcoming you all back onboard soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Well organised very professional…

Well organised very professional excellence staff comfortable on time easy to board

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found your journey well organised and comfortable, and that our staff provided excellent service throughout. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 4 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're delighted to hear that you enjoyed the comfortable seating and a smooth crossing. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Duty free is good and friendly @…

Duty free is good and friendly @ Fishguard

11 July 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you enjoyed the Duty Free shopping and received friendly service at Fishguard. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 2 out of 5 stars

parking at stenaline cost £80 for 8…

parking at stenaline cost £80 for 8 days absolutely terrible .....

23 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review.

We're sorry to hear that you were disappointed with the cost of the parking during your trip.

We understand that travel costs are an important consideration, and we appreciate you taking the time to share your comments. Your feedback will be passed on to our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

All on time

We set off ahead of time and arrived as scheduled. Quick coffee service at the Barista in the morning.
Room was comfortable.

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased to hear that your sailing was punctual, that you enjoyed the quick service from our Barista team, and that you found your room comfortable. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

I travel on belfast to liverpool a…

I travel on belfast to liverpool a couple of times a year. The cabins are always clean and the reat of the ship is clean. Staff are always helpful and friendly. My only issue is the poor wifi.

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're pleased to hear that you find our cabins clean and our staff friendly and helpful.

We're sorry that the Wi-Fi did not meet your expectations, and we'll share your feedback with our team.

We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

We travel with dogs and facilities are…

We travel with dogs and facilities are great eithrr cabins or kennels. Very helpfull staff all the way, from loading to cabin crew...

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear that you were pleased with our pet-friendly facilities and found our staff helpful throughout your journey. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you had a very nice crossing and we look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Day trip to Glasgow

We had a fantastic day trip to Glasgow with Stena Line. The whole journey was smooth and well organised from start to finish. The ship was clean, comfortable and had everything we needed for an enjoyable crossing.
The children's play area was brilliant and kept the kids entertained throughout the journey, making the trip much more relaxing for us. Every member of staff we encountered was friendly, welcoming and happy to help, which really added to the experience.
The coach transfer also ran smoothly and made getting to and from Glasgow completely hassle-free. Overall, a great value day out with excellent service. We wouldn't hesitate to travel with Stena Line again and would highly recommend it to others

21 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear that you enjoyed your day trip to Glasgow, found our staff welcoming, and that everything ran smoothly throughout your journey. Thank you for recommending us and we look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great service

Great service

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you received great service and we look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great ship

Great ship, clean, food and refreshments reasonable price and good quality. Relaxing journey.

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your 5-star review.
We're delighted to hear you enjoyed your journey and found the ship clean, comfortable, and relaxing. It's also great to know that you were pleased with the quality and value of the food and refreshments on board.
We look forward to welcoming you on board again soon.

Regards
Hayley
Stena Line

Rated 4 out of 5 stars

Was happy at check in at Dublin but at…

Was happy at check in at Dublin but at Holyhead was not so good had to wait then lady gave me the wrong pass as I had paid for premier so had to tell her

24 July 2026
Stena Line UK logo

Reply from Stena Line UK

Good afternoon,

Thank you for your review.
We're pleased to hear that your check-in experience in Dublin was positive.
We're sorry, however, that the check-in process at Holyhead did not meet your expectations and that you were initially issued the wrong boarding pass despite having booked Premium.
We appreciate you bringing this to our attention, and we'll share your comments with the port team to help improve our service.
We hope to welcome you on board again soon.

Regards
Hayley
Stena Line

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