Generally seamless booking experience. Only minor gripe - it would be nice to be able to select new booking dates from the "sailing/pricing available" page. You can shift a day in either direction,... See more
Company replied
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Review summary
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I needed a comfortable reclining seat (which I wasn’t able to book online for the Mannanan) after having a major operation. The PSO looked after us when we boarded and ensured I had a quiet space with... See more
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Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
Company replied
I’ve booked multiple trips on the steam packet ferry to the iom. I’m generally happy with the booking process / travel experience etc. My only quibble on this occasion is that I checked the price for... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
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Very easy to work website with lots of…
Very easy to work website with lots of choice for sailings and a good price.
20 July 2026
Beautiful experience
16 July 2026
Prices suitable.
20 July 2026
Easy and quick
20 July 2026
Simple and straight forward couldn't be…
Simple and straight forward couldn't be much easier !
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My booking was cancelled mid booking as…
My booking was cancelled mid booking as there was a price increase! The message was that someone else had booked already. But the only thing that had changed was the price! Very poor show! You can do better!
20 July 2026
Reply from Isle of Man Steam Packet Company
Hello Mr Woollaston, thank you for leaving a review.
We're sorry to hear that your booking cancelled as you were making it. We appreciate the frustration this must've caused. As ours is a live system, it may be that there was only one of the special offers left available when you were booking.
I can't remember having sny problems…
I can't remember having sny problems which is always good.
6 July 2026
Very helpful person called Ian who took…
Very helpful person called Ian who took time and trouble with the reservation.
20 July 2026
The customer support office replied…
The customer support office replied immediately and very friendly to my wish for a booking change. 5 Stars!
6 July 2026
Booking easy enough slightly problem…
Booking easy enough slightly problem getting seats to book took a few tries but otherwise ok.
Would be useful to have a page giving days you leave Larne and return rather than having to go back and forward to timetables.
18 July 2026
Quick & easy to follow
5 July 2026
Found some aspects difficult to…
Found some aspects difficult to complete. Especially the DOB !
20 July 2026
It works but it could be simplified
It works but it could be simplified. The trip was from England to the IOM with a car. The options are from Heysham or Liverpool. There are additional options (cabin, booked seats, mobility problems etc). For most passengers, I believe that departure and arrival times are the major considerations. It would be easier if you stated the basic requirements (departure date, country, car/no car, additional requirements/none etc) and all relevant sailings and prices were shown.
19 July 2026
Reply from Isle of Man Steam Packet Company
Hello William,
We appreciate you sharing your feedback regarding the booking process for your trip. We understand your desire for a more streamlined experience, especially when considering departure times and prices as primary factors.
We are always looking for ways to simplify our booking system and your suggestions about presenting basic requirements and relevant sailings more clearly are very helpful. We will certainly take your comments into consideration as we work to improve our services.
Very straight forward booking process
1 July 2026
Reply from Isle of Man Steam Packet Company
Hi Clifford,
We're delighted to hear that you found our booking process to be very straightforward. Thank you for sharing your positive experience with us. We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Andrew,
We are so pleased to hear that you found our booking process and website easy to use. We truly appreciate your positive feedback!
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