Staysure Travel Insurance Reviews 

545,977
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and polite staff, noting that advisors are patient, friendly, and efficient when handling policy questions and renewals. Consumers also find the online platform straightforward and very easy to navigate, making it simple to complete quotes and manage travel insurance needs. Some reviewers were not happy with the unexpectedly high prices and significant price variations encountered between online quotes and phone calls. A few other people also felt that dealing with certain support agents was frustrating or unhelpful when trying to resolve specific policy issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing customer service representatives as... See more

User experience

Reviewers express high satisfaction and appreciation regarding the user experience, highlighting that the... See more

Price

Customers report general satisfaction with the price, highlighting competitive rates and reasonable quotes... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and patience of the support... See more

Service

Consumers find service to be positive, highlighting courteous and professional assistance from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With using a years Staysure World Travel it opened up a bigger choice of where I could visit and in doing so I have seen more of the world in that year. Because of age it was a bit costly but it di... See more

Rated 5 out of 5 stars

I've used Staysure for my travel insurance for a number of years and I find the price competitive. I take out a couples policy for the year, which covers both of us travelling together or individ... See more

Rated 5 out of 5 stars

The member of staff I contacted about my quote was a very nice guy. It was treated as a professional call. However, I was able to relax fully whilst I provided and confirmed my medical status for... See more

Rated 5 out of 5 stars

I have a medical condition which causes me no problems and I take no tablets but getting Travel Insurance is difficult. However, Staysure insured me for the year at a reasonable price. When renewal ca... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

About Staysure Travel Insurance

Written by the company

Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).

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Refer A Friend

Staysure Travel Insurance - Dream Big

Written by the company

UK's most trusted travel insurer
Based on most 5 star Trustpilot reviews of any travel insurance provider.
Pre-existing medical condition cover
We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
Flexible cover options to cover you
Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
24 hour medical emergency helpline
Have help at hand at any time of the day, anywhere in the world.
Medical emergency cover
Be covered for medical emergencies and repatriation.
Refer a friend
Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546K reviews

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4.7

All reviews

(545,977)

61,696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Renewal

Updated our cover with no problems. Chat thing a bit hit and miss but sort of got there in the end!

17 August 2026
Rated 3 out of 5 stars
Staysure Travel Insurance logo

Reply from Staysure Travel Insurance

Thank you for your valuable feedback. We truly appreciate it, and it will be shared with our team as we continue to strive for improvement in both our services and products. If you have any further questions, please refer to our website for FAQ or contact us via our chat facility.

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