With using a years Staysure World Travel it opened up a bigger choice of where I could visit and in doing so I have seen more of the world in that year. Because of age it was a bit costly but it di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Staysure for my travel insurance for a number of years and I find the price competitive. I take out a couples policy for the year, which covers both of us travelling together or individ... See more
The member of staff I contacted about my quote was a very nice guy. It was treated as a professional call. However, I was able to relax fully whilst I provided and confirmed my medical status for... See more
I have a medical condition which causes me no problems and I take no tablets but getting Travel Insurance is difficult. However, Staysure insured me for the year at a reasonable price. When renewal ca... See more
Company details
About Staysure Travel Insurance
Written by the company
Staysure is an award-winning UK travel insurance provider specialising in cover for pre-existing medical conditions and all ages. Our travel cover includes emergency medical expenses, cancellation, lost baggage, travel delays, repatriation and more, with optional add-ons for cruises, winter sports, gadgets and excess waiver. Getting a quote is simple online or over the phone: just tell us about your trip, complete your medical screening and choose your policy level (subject to acceptance).
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Refer A Friend
Staysure Travel Insurance - Dream Big
Written by the company
- UK's most trusted travel insurer
- Based on most 5 star Trustpilot reviews of any travel insurance provider.
- Pre-existing medical condition cover
- We cover most pre-existing conditions including diabetes, high blood pressure and arthritis.
- Flexible cover options to cover you
- Choose from Single Trip and Annual Multi-Trip cover, and tailor your policy to suit your holiday plans.
- 24 hour medical emergency helpline
- Have help at hand at any time of the day, anywhere in the world.
- Medical emergency cover
- Be covered for medical emergencies and repatriation.
- Refer a friend
- Get a £10 Love2Shop gift card for every friend you refer (as long as they don't cancel within 60 days), and we’ll give them up to 20% off their first policy. Their discount doesn't apply to the extra cost of covering medical conditions or optional add-ons. What’s not to love?
Contact info
Britannia House 3-5 Rushmills, NN4 7YB, Northampton, United Kingdom
- 0333 049 7179
- info@staysure.co.uk
- www.staysure.co.uk
4.7
Excellent
546K reviews
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Was given advice & general support with…
Was given advice & general support with talking through the different insurance covers. In the end it was me who. Made final decision
20 August 2026
Very easy and quick to get a quote, competitive price
Started the quote online but then I needed to ask about one of the medical questions and so rang the helpline. The lady was extremely helpful and solved my query quickly. We then went on to complete the quotation online (always nice to talk to a person rather than the computer !) and I am once again a very happy customer to be insured for my travels with Staysure at a very competitive price.
22 August 2026
Policy renewed…
Zahan excellent communication whilst speaking with me re staying with Stay Sure for annual insurance.
23 August 2026
Never had any problems but if I did I…
Never had any problems but if I did I know we would get dealt with
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Three attempts to get a copy of my…
Three attempts to get a copy of my documents emailed and despite a reply saying it has been "resent " and check in 24 hours, still nothing.
Not reassuring at all
21 August 2026
Reply from Staysure Travel Insurance
Dear James,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.
I am sorry to hear that you never received a copy of your policy. I have now resent the policy and have also requested a copy be posted to you by first class post.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
When my husband evensurly got through…
When my husband evensurly got through it was very good.
23 August 2026
The whole process online was easy to…
The whole process online was easy to complete.
It covered all our medical conditions and for a years cover we found the price to be reasonable.
13 August 2026
Satisfied customer so far Staff are helpful by listening and…
Staff are helpful by listening and understanding your health and your needs
Competitive prices
Fortunately I have not made a claim as yet but I’m hoping if it occurs it will be as smooth as arranging the policy
22 August 2026
Great value and easy to use
16 August 2026
The site is easy and straightforward to…
The site is easy and straightforward to use .
23 August 2026
Very competitively priced travel insurance.
Very easy to make my holiday insurance purchase from Staysure Ireland. The site is easy to manoeuvre and very straightforward. All the information I required was available and I was able to make a very quick decision to purchase, as there wasn’t any hidden fees or charges. The price was also very competitive by comparison with other companies that I had checked out.
My policy document was available immediately through email. It is written in layman’s terms, which makes it very easy to find all the entitlements that I am eligible for, should I run into difficulties while I am abroad.
23 August 2026
Unprompted review
It was so quick and easy
16 August 2026
Very thorough and professional.cover…
Very thorough and professional.cover everything in detail so feel like there's nothing left out.
23 August 2026
I have been with Staysure for 12 years
I have been with Staysure for 12 years now. Renewing, getting a new quote online or talking to an Agent are all easy to do. Thankfully I have never had to claim, however, have met people on holiday who were claiming due to illness and they were so impressed with the service from Staysure. I have bought single and yearly policies due to length of time and places we were cruising and found the Agents very professional, helpful and friendly.
23 August 2026
Documents etc never appeared on e mail
Documents etc never appeared on e mail. Even rang up to resend them. No luck.
Flying tomorrow so not very pleased. We better be covered and if so who do I contact if I need help.
21 August 2026
Reply from Staysure Travel Insurance
Dear Chris,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.
I am sorry to hear that you never received a copy of your policy. I have now resent it manually to the email address we have on file for you. I hope you have a lovely holiday.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
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