Statefarm Reviews 

It Doesn't matter if you never make a claim or not. Your rates will constanly go up to give stock holders nice dividends. The insurance cartel is nothing but organized crime with the Federal Governments permission

I've been with State Farm for four years. The worst part is that the agents frequently lie and are hard to reach. Their customer service is also completely useless; they often hang up on me when I seek help with an issue involving my agent. I had to insist on speaking to the escalation team to get an explanation, but they still refused to assist. Due to this lack of care and disrespect for someone simply asking for help, I am now obtaining quotes from other agencies, as this experience has left a bad taste in my mouth.

State Farm client collided with my vehicle and admitted to being at fault; I reported the accident immediately after accident, State Farm Sergio Campos is the agent who is in charge of my claim. He has not reached out to me or responded to my request. Poor customer service or regards for victims of your customers. My vehicle is damaged and I am experiencing some issues with the vehicle as the front bumper is now coming off rubbing on tire as it is loose. The agent and state farm is not recomendable. I will file a claim with my insurance and let them handle this as state farm isn’t making themselves available. Update: 5/4/2026 I had to call state farm again, Campos was rude, when I tried to ask him a question, he loudly told me to stop and let him finish reading what he was reading to me. I have no doubt this will take forever so I’m going to go through my insurance, they get things done immediately!

Had a great experience today when we went to State Farm. Staff upon entry very pleasant. The best was our agent, Michael Bones. Very professional and knowledgeable. Gave us different quotes to choose from. When we were done, he walked us outside. Very warm and friendly.

I got into a collision and brought it into an approved mechanic by State Farm. The mechanic kept changing the estimate and State Farm decided to total the car. The responsible agent left the company, so I was sort of left hanging for about four days but then. Kelsee Andrew took over my claim and gave me a very generous payout for my car within 24 hours after sending the title in I had my digital claim and the money was in my account 24 hours later and I had my new car that every day. My agent here in Scottsdale, Arizona Stacey McDaniel has a great assistant who quickly got me, Kelsee. Two years ago when my vehicle was stolen again, they were fantastic after my car was recovered. It needed a lot of repairs, and it was handled in a very speedy fashion.

I was approved for homeowners and auto insurance. A couple of weeks after acquiring insurance I received a cancelation notice of my auto insurance. This was due with a prior medical issue that was resolved with DMV. I had no citations or accidents and a mid 700 credit score. In order to maintain my insurance, I had to switch to the high risk plan and pay twice as much. I feel that state farm discrinates against veterans and or anyone that has had medical issues.

What has happened to State Farm? They are just not very good anymore. It is a bad combination of really bad technology ie. website stinks and very lazy agents. Have not had a claim in years so not sure if they can even do that anymore? I can't see my insurance policy on the website for my cars or my 2nd house in Colorado? The assistant in Colorado was very knowledgble and told me to just call her and not deal with the website because it is a waste of time and she is right! This has been a problem for sometime with their website and no one seems to care???

What made my experience so great, was my agent Sean. He went above ans beyond to make sure I had the best quotes on all that I was looking for and with a great price. Thanks Sean for everything 🙏 🙌 ❤️

I just sign up for auto insurance. The Account Representative name Melissa Gamez help me step-by-step. It was so easy and it was so helpful.

agent was unwilling to help with a claim and eventually hung up on our phone call terrible customer service

Charles wolf in’s. Wanda wolf took my $750 payment for 6 months ins ins. 1 month later I get letter and $100 fine for no insurance. Now Wanda’s on vacation with my $750 . What a Lyon thief scumbag.

The car insured by State farm rear end me, damaging my bumper. Brandon Morffy at Claim Specialist State Farm refused to pay a claim stting "Our investigation indicates our insured is not legally liable" .. Since when the rear ending is not legally liable? The car hit me with force, failing to stop, while I was waiting for a car in front to move. Horrible and dishonest. No integrity in a company doing such things.

“This State Farm insurance company takes your money, but when you file a claim, they don’t want to pay. Very disappointing experience. Be careful — I do not recommend them.”

The rates are far too high. I've been a customer for more than 7 years. I'm in my 40s without a single accident, yet my rate goes a lot every year. This past year it went up $30 a month and nobody can tell me why. I'd hate to see the price hike if I actually had to use the insurance for an accident or if I didn't have the loyalty discount. I'm going to bite the bullet and start looking for another option.

A state farm insured hit my vehicle. He accepted fault. i have his insurance policy number and DL. provided to me by the insured. I filed the claim. State farm tells me im pretty much in limbo because their insured is not communicating with them . People if a state farm insured hits your vehicle and wants to bail on you. its pretty much done. Its been 2 weeks going on 3 weeks since i filed the claim and no progress what so ever. good luck to all of you. i hope you never have to go through what im currently going through.

I have homeowners insurance with State Farm for years. I had a water leak for a busted pipe.

I sent them my credit report
My pension letter over $0000 s
My Social Security award letter

They still want ALL . of my financials I refuse so they did not pay me anything
NOTHING

Worst insurance company ever.

After 10 years paying State Farm. They are Not honest about the tnt coverage after rideshare accident they did nothing. They were rude and treated me badly.

I have been a customer of this company for almost eight years. Honestly, I thought I was in good hands. To my surprise, they refused to cover the repair of my roof. And the saddest part was when I spoke with the agent a certain Marcus. Ext 9968. A truly despotic attitude as if their salary depended on lying to customers. He refused to share the inspection report, as, in his view, it is not necessary. According to him, I would have to trust his inspectors. This insurance business should disappear. It is simply a robbery of the American people.

I signed up with them 3 months ago.
Since then, I have been nothing but ignored. I am disabled. I keep asking for help and nobody calls me back. They keep assigning me to agents who use ableist microaggressions (and worse) within the first 10 seconds of talking to them.

I guess you cant do business with state farm if youre disabled.

State farm agent Ian McPartin, Mokena IL. Ian seems to say all the right things when he wants to initiate a policy, or keep a policy, but it falls apart in the execution. This is why we wanted to have our policy moved to a different State Farm agent. This has been the MO, when ever we need information or have a question it is like pulling teeth to get an answer, if this was not the case he may still be our agent. I understand maybe why he wants to drop the ball since we are moving away from him but in my opinion it is very unprofessional he should carry out his duties to the end no matter the outcome. Yet another reason which shows the professionalism or lack of. According to Ian we need to go on line and request the transfer they cant do it. I have talked to other agents who say that is ridiculous agents can transfer policies. So according to Ian we need to set up an online account just to transfer our account. Sounds like he doesn't want to be bothered. He had our business for a few years with premiums in excess of 20 k per year, maybe we weren't big enough for him not making enough off of us i guess. Now when we requested for him to do something now he cant. Beware hope he doesn't treat all his policy holders this way saying a lot but very little follow through and putting the burden on you when something is needed. I could go on but I think this brings the point across.