Statefarm Reviews 

I spoke with an agent to get new auto and home insurance Friday afternoon. The agent was amazing. The problem is State Farm's customer service. It is just endless IVR loops and AI garbage. The agent sent me the link to create my account, but, like I said, the email was incorrect so I couldn't create the account. I called State Farm's 800 number and spent the next two hours trying ever IVR option available to speak to a person. My final resolution was that AI called my agents office and let me leave a message so my agent could call me back Monday, technically Tuesday since Monday is a holiday. Personally, this was great in that I got to learn great information about State Farm as an company before I decided to be one of their customers. The message that I left my my agent was to cancel the policies.

My agent is Merritt Massey in Milledgeville, GA and I appreciate how he and his associate, Justin, followed up so thoroughly and promptly on my claim for auto repair and diminished value on my wrecked automobile. He has been my agent since 1986, and I have been insured by State Farm since I got my drivers license.

Most aggravating insurance company I've ever dealt with. I get weekly notification about safe app about not driving my vehicle enough. I don't drive every day. Please give me a break with the emails

On May 8th, 2025 I spoke with a State Farm agent concerning life insurance for my husband and was charged $524.19 for a $300,000.00 policy, and was setup with ExamOne for an home visit. The person from ExamOne never came out and I was met with horrible disrespect and unprofessional behavior. Blake Guy, the Statefarm agent, set up another appointment for June 4th, 2026, and canceled the June 2nd, 2026 appointment. I was later informed by Nickie and Jessica who work for ExamOne that Blake Guy canceled all appointments and the order all together. I contacted Statefarm, Black Guy, who claimed he did not cancel the appointments. I requested my full payment back, which he promised me I would recieved, and as of today's date, I haven't received it. He also claimed that my husband had serious health issues which is very untrue. My husband's son, Jr, does, and his health has nothing to do with my husband Sr.

I continue to ask for the full refund, which was guaranteed to me by Statefarm agent Blake Guy, which they debited from my bank account. I have not received my money, or any services from Statefarm for my husband's life policy.

I truly believe Statefarm actively sought to both mislead, and give me false information. I want my full refund back as promised by Statefarm.

The worst of the worst. Scammers and liars. I have a third-party claim, and I was away when the collision took place. They refuse to fix the issues and only selectively handpick what gets fixed.

Jennifer at Statefarm was incredibly helpful and thorough. She quoted a rate that no other insurer would for a homeowners policy. My mortgage which had recently skyrocketed due to an increase in insurance, went down and since my insurance is paid with my mortgage, it is much more comfortable. Thanks, Jennifer!

Lorie at State Farm called me right back with an answer to my insurance question. I have used State Farm Anne Holloway for several years and am very pleased!

I have filed my first ever claim on my renters policy. Claim was submitted on Jan 18. I cant get resolution or even status from the agent. I've been a State Farm Life Insurance customer for 20 plus years and can't even get a call back. State Farm is also so deep into AI that I can't speak with anyone else...my local agent can't help.

I have been driving for 61 years and have been with State Farm the entire time with Chuck Morgan's office.

Chuck, Shelly, and Ivan have always treated me like I was important to them. They have always handled every situation I have perfectly.

Recently Ivan, once again, Went out of his way to help me resolve a situation.

Thank You! John Affayroux

Non responsive claims department.
Like a good neighbor State Farm is no where to be found.
Its impossible to get a hold of anyone at the scam company. What do I pay my monthly premiums for if you can't even get a hold of someone?!
It's been almost 2 months since I filed a claim and I cannot get a single answer from anyone at this dump.

Pay $120 a month for 6 years just to get back less than $2,000? It's a rip-off—it's not worth it. Honestly, they're lying to you. I don’t recommend it

He pagado 120 dólares al mes durante seis años, y al final solo me han devuelto menos de 2000 dólares. Es una estafa, no merece la pena. Sinceramente, te están mintiendo. No los recomiendo.

What went wrong is your adjusters that came out is a flat out liar all 3 of them.
While my nextdoor neighbor is getting a new roof put on some stupid idiot adjuster is standing on mine telling me how my roof is fine and the roofer from next door said it was wasted. I had over 10 roofers tell me my roof is bad. I have leaks and shingles have been blowing off since the first storm and the roof was 5 years old. Let me help everyone out, if you need insurance don't buy state farm, if you have state farm be prepared to be lied to and dropped if you say something they don't like. I have called on my roof 5 times and have been repairing it and watching shingles blowing off of it for 20 years now they say the roof is old and it done it's job well it has done a good job at causing black mold and musty smell and interior damage state farm won't cover because they say I needed a roof. They are not a good neighbor by all means and when I told the adjuster that every house in my neighborhood has gotten a new roof he looked at me and smiled and said not every one did insinuating the ones other than mine that didn't also had state farm. I have been warned about this insurance company for years but I thought after being with them for several years they would come through but here I am sitting through a storm watching my roof leak and more shingles blowing off because of 6 major storms including a tornado that have beaten my roof to a battered down pile of trash that state Farm says is from normal wear and tear lol this insurance company should be investigated and the adjusters that came to my house should be put in prison for fraud. The bottom line is don't buy from this company they will tell you what you want to hear and make promises they won't keep and lie straight to your face even after you have given them enough money to buy 10 new roofs and if anyone has something good to say it would surprise me. Stay away from state farm

This company is 100 percent a bait and switch. They advertise free towing and charge an asinine amount of money for a policy. But when you want to use the free tow they say they outsource it and go through a third party. After requesting a tow and waiting all day they sent a van. Definitely look elsewhere unless you want to get ripped off.

Hmm no wonder why I State farm insurance company that's such bad reviews they have to be the worst company I've ever dealt with in my entire life the customer service sucks they lie and then when I call them out on it he just hung up on me he said sorry I can't help you I don't want quote yesterday today was $1,000 more you're such scammers don't ever use State farm for any of your insurance needs there's plenty of companies out there they will take care of you

Very disappointed with how State Farm handled my total loss claim. The valuation process felt heavily biased toward low-value distant comparables while more relevant regional comps I submitted were largely ignored or only added as “informational” references without materially affecting the valuation. Communication throughout the process was delayed, vague, and often cryptic, making it difficult to understand what was actually being reviewed or considered. After multiple rounds of documentation, VIN-supported comparables, and follow-up, the valuation remained unchanged despite acknowledgment of the submitted market data. The overall experience felt more focused on defending the original number than conducting a fair and transparent market valuation review.

The absolute worst customer service in the entire world. The roadside assistance doesn't even allow you to speak with anyone. It's all digital and a nightmare. Nobody answers the phone and they just hang up on you on a recording if you ask for one. The tow companies they use suck. It takes them 3-4 hours to arrive while you're stuck on a busy road. The website blows. Not user friendly.

My only beef going forward with state farm since AI is in charge making all the decisions with claims etc, is that the word "comprehensive" coverage means nothing and shouldn't be even mentioned with a chargeable offense going forward. had a deer hit which went good, and 6 months later had a huge chuck of metal hit our vehicle at 70, did damaged, both not a fault of us, told by agent i could file but since AI runs the program fair chance of getting dropped, nice huh. decided not to file claim, ugh because in state farms eyes claim is a claim, even if not at fault. AI is only as good as the human element makes it

I have never dealt with such a POS company through a claims process! They've tried to offer me $2,500 for a $28k damage estimate to my home. The claim was submitted in Jan. It's now May & after a complaint to the Georgia Department of Insurance they've raised their offer to $7,000. Stay far far away from this company!

They are good as long as you pay your premium on time and without claims, once you sue, you are on your own! The company doesn't like to pay and the agent won't be on your side and will disown you.

If I could give zero stars to State Farm, I would give zero stars to State Farm. Beware they file fraudulent claims on your policy then cancel your policy without warning or increase your premiums. They claim that it is not possible in their system to cancel a claim if it is entered in error, causing multiple claims to be stacked up against you and making your insurance premiums go through the roof. I have multiple documentations of Freud committed by State Farm Home claims and motor vehicle claims. They bully and harass you until you give up! BEWARE!!!