Startline Motor Finance Reviews 

Great experience and very helpful staff

Good customer service

The process was very straightforwad and easy to do.

They were very helpful and kept me informed every step of the way.. I will choose them again and again.. Highly recommended..

My experience with Startline Motor Finance has been nothing short of unacceptable.

I exercised my legal right to reject my vehicle within the first 30 days after it developed multiple faults almost immediately after purchase, including severe braking vibration, an engine management light, intermittent loss of power and several other defects. The dealership accepted my rejection and took the vehicle back. However, after having possession of the vehicle for approximately two weeks, they completely changed their mind and decided they wanted an IVIS inspection instead. Rather than standing by my consumer rights or their own earlier position, Startline supported the dealership’s change of stance instead of treating my rejection fairly.

Throughout my complaint, I have provided substantial evidence from three independent VAT-registered garages, including diagnostic reports, invoices, photographs and fault codes confirming there were genuine issues with the vehicle. Despite this, Startline has chosen to disregard the overwhelming evidence I supplied and instead rely almost entirely on evidence obtained by or supporting the dealership. I do not believe my complaint has been investigated fairly or impartially.

Communication has been extremely poor. I have repeatedly had to chase for updates, many of my emails have gone unanswered, and my questions have been ignored. Even after handing the vehicle back, Startline has continued to expect me to make finance payments on a vehicle I no longer have, while ignoring my requests for support and failing to explain why I should continue paying during an ongoing dispute.

The most disappointing part of my experience was dealing with your complaints. I remained calm, polite and respectful throughout our conversation despite the significant financial and emotional stress this situation has caused me. In return, I found your complaints team to be rude, abrupt and dismissive. He repeatedly spoke over me, refused to properly listen to my concerns and would not transfer me to either my case handler, a manager or anyone else who could assist, despite me politely requesting this several times. He simply refused to escalate my concerns.

After this conversation, I called Startline again hoping to speak to someone else. I was left on hold for 55 minutes, only for the call to be disconnected without anyone answering.

I have requested that Startline preserve and review the recording of my conversation with Scott, as I intend to take this matter further. I believe the recording will clearly demonstrate the manner in which I was spoken to, my repeated polite requests to speak with someone else, and the refusal to escalate my complaint.

This entire experience has caused me significant financial hardship, stress and anxiety. Instead of receiving support from a regulated finance company, I have felt ignored, dismissed and left to fight this matter alone.

I expected Startline Motor Finance to investigate my complaint fairly, consider all of the evidence presented, communicate openly and treat customers with respect. Unfortunately, my experience has been the complete opposite, and I cannot recommend them based on how they have handled my complaint.

The person I spoke to talked me through it all and was very polite.

Service was amazing and prompt

the application process was straight forward, the response time was extremely quick. Excellent service from the start. highly recommend,

Great service all the way through. Friendly, informative and clear in what they were offering me, highly recommended.

It was great and very fast

Easy and straightforward

Very good experience

Whilst their customer service is on point, they are a bunch of scammers when it comes to finance. I bought a car over 2 years ago and was looking at options as to how much was left/ Voluntary termination. I did pay around £800 deposit which yes I know isn’t a huge amount however when getting a settlement it’s for the amount the car was at first purchase over 2 years ago…. 2 years of payments simply to pay their ridiculous charges is absolutely wild to me. And to still have such a big amount left over before VT is a disgrace. Can only blame myself as I should have checked and would have seen the FOS have upheld so many complaints against this awful awful company.

Helpful with selection of cars
Had patience when helping me with how to go about finance as first time getting it

I am quite grateful to startline for approving, accepting my application for car finance, and being one of the successful lender after a large panel of lenders declined my offer and application for car finance.