First class service from enquiry to order and delivery. Nothing seemed too much trouble no matter how many times we made amendments..Great design tool on website, prompt delivery. Driver was polite... See more
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Reviews shaping this summary
Stairbox is a professional and efficient company and it was a delight doing business with them. When I first ordered, my address being a new build, was slightly incorrect and Ian Wright correct... See more
Stairbox took the time to design a compliant winder stair In Oak that fit perfectly with our requirements. All questions answered by phone by experienced staff. Would definitely recommend.
Easy process, I had an issue as the online builder couldn't deal with an aspect of my banister. I contacted the support line & Hayley was super helpful, added some notes to their system & all was sor... See more
Company details
About StairBox
Written by the company
StairBox are a leading UK manufacturer and supplier of timber staircases and stair parts.
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
We make stairs... easy
Written by the company
- Instant quotes and easy ordering
- Design and buy online using our StairBuilder tool, or get in touch with our expert team who'll support you through every stage of the process.
- Quality you can trust
- Combining cutting edge technology with hand finishing, we offer an exceptional product at the most competitive prices on the market.
- Delivery in as little as 7-10 days
- 7-10 working days is our average lead time for standard staircases. We use our own transport fleet and drivers to ensure your products arrive on time in perfect condition.
Contact info
StairBox Head Office, Unit S94 St. Modwen Park Stoke South, Gordon Banks Drive, Trentham Lakes North, ST4 4TW, Stoke-on-Trent, United Kingdom
- 01782 832555
- hello@stairbox.com
- www.stairbox.com
4.8
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivery service was excellent….
Delivery service was excellent….. great communication for a difficult delivery from the driver….
20 April 2026
Good service all round.
20 April 2026
Everything was perfect fantastic…
Everything was perfect fantastic company to deal with from design to delivery.
13 April 2026
The process from start to finish was…
The process from start to finish was flawless from ordering to delivery a fantastic company. The quality of the stairs are amazing and well built, the delivery couldnt have been better.
10 April 2026
Great company to deal with
Great company to deal with, very simple to order with fast delivery and great help when I needed further plans. Wouldn’t hesitate to use again.
10 April 2026
Very good stairs ,made and fit perfect…
Very good stairs ,made and fit perfect to diamensions I supplied
Very pleased with everything
8 April 2026
Reply from StairBox
Thanks for your feedback. Do let us know if there's anything further we could do/have done for you.
Fitted great as always💪🏻 the curtail…
Fitted great as always💪🏻 the curtail bullnose bottom two steps absolutely made it. Perfect 👍🏻👌🏻
15 April 2026
A great experience overall
Good pricing and ordering process, with rapid customer support when needed. Delivery was clearly communicated, exactly on time and with a very friendly, helpful and professional courier. Altogether a great experience.
9 April 2026
Stairs
Great experience bought a few stairs now never had any problems any queries I've had answered over the phone 100% great company
15 April 2026
Very impressed
I was a little dubious that the standard might not be top notch because the stairs were so reasonably priced compared to other quotes we had but there was no need to worry. The quality is great, the fit is perfect and you’ve saved us a fortune. We couldn’t be happier with the stairs or the service received when calling to order. The lady talked us through the measurements and requirements and it was so easy. I’ve recommended stair box non stop since! Great company. Many thanks.
8 April 2026
Team Players
Your team member Alex was spot on with getting back with the information we required.
Straight forward payment and delivery service
14 April 2026
Absolutely perfect fit
Absolutely perfect fit , well built, good wed site and straight forward start to finish
13 April 2026
Love the quality but ended up with two…
Love the quality but ended up with two staircases with a loss of £1040.00 did know one think to call to check to staircases 50mm different paid within 2 days of each other I didn’t realise till delivered and charged with two lots then to be told sell one on market place it was made bespoke shame because the staircase was perfect and went in well 🫤
14 April 2026
Reply from StairBox
Thank you for your comments, we're sorry to see this. As you've stated, it does look like there were two staircases ordered by yourself on different days for different values.
It seems that we looked into what we could do at the time but unfortunately, the staircases ordered are bespoke, made specifically for your own requirements. This also contributes to your kind comments of the staircase being perfect and fitting in well.
We hope you managed to progress further with this. If there's anything more we can do for you, please don't hesitate to contact us.
I have had quite a few stairs from…
I have had quite a few stairs from Stairbox and they are generally very good and fit well and their delivery is excellent. I feel they are going down hill a bit on quality of materials. Oak stringers from them use to be laminated solid oak. It now appears to be a very thin veneer that is not possible to sand edges or router edges. I guess they are trying to safe money but personally I’d rather pay more if required for better materials!
7 April 2026
Reply from StairBox
Thank you for your business with us through the recent years. we're so glad that you do choose to order with us and really appreciate your feedback. We're always happy to have a chat with you if there's anything that we're able to do for you.
We're always doing our best to give the best service and product we can. We will take your comments on board and look into this.
Stairbox outstanding
From ordering to delivery I cannot fault what you are doing, the quality of your product is outstanding, don’t change anything.
31 March 2026
Great service and fairly easy to design
After a lift extension meant we had to replace and add a new staircase, we designed using the website service. We did have to change it a couple of times and needed help from the team at Stairbox. With some minor adjustments once it arrived m, it went in well.
24 February 2026
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