SPS Reviews 5

Absolute scam of a company - they "bought" my mortgage without knowledge or consent. Their system is broken, I have no way of logging into their system, making payments, seeing details... the account number they give me is not set up with my SSN or EIN.

Everything was perfect with autopay set up and the morgage being clean and good to go. Then these bafoons get involved and I now receive weekly phone calls that consist of me talking to an agent for 30+ minutes trying to get access to my setup my account... them acknowledging the system is broken, and then adding "notes" to the account (there are now 5 FIVE sets of notes)

Worse still is every one of these offshore agents calling me weekly does NOT review said notes and opens the conversation unprofessionally.

Reporting to attorney general, FHFA. Totally negligent and incapable.

This is the worst loan servicer I have ever dealt with. We refinanced with another lender, and the process of getting our escrow balance, buy-down reserves, and interest overpayment refunded was an absolute nightmare.
We had to call multiple times and speak with several different call-center representatives. Although we eventually received a refund check approximately 30 days after the refinance closed, the check included no itemized breakdown, making it unclear whether the overpaid interest, buy-down reserves, and escrow balance were fully refunded.
When I called to follow up, the representative stated that all refunds had already been issued. After I asked for a more detailed review of the account, I spent over 45 minutes on the phone while he “researched the information” and attempted to “reach out to management.” I was then transferred to a supervisor, who stated that she needed to contact the payoff department for confirmation. She also noted that this confirmation could not be obtained the same day and would require an additional 3–5 business days.
So 35 days after our refinance, we still don't know if we have been refunded everything.
On top of that, the SPS mobile app is essentially unusable, and the website is clunky with a confusing and poorly designed user interface.
I strongly recommend that anyone going through a loan or refinance process avoid SPS altogether. This is a poorly run company with frustrating systems and inadequate customer service.

Select Portfolio Servicing(SPS)
spservicing.com
Urgent Request to Correct the next Mortgage Payment Due Date for 814 Adair Drive, Lavon, Tx

I refinanced my mortgage and transferred servicing to SPS. According to my refinance documents, my first payment should be due in December 2025. However, your system incorrectly shows the first payment due as November 2025. I called SPS on 10/28/2025, explained the issue, and submitted all supporting documents as requested. Despite this, the incorrect due date remains. I made the November payment only to avoid late fees, even though it should not have been required.

Since then, I have called again on 11/4/2025, 11/10/2025, 11/13/2025, and 11/21/2025. Each time, I am forced to explain the entire situation from the beginning, and no action has been taken to correct the due date. During one call, I was even told that after making the November payment, my next payment would not be due until January 2026, which further demonstrates the inconsistency and confusion within your system.

I am now speaking with a supervisor and still having to repeat the full history. This ongoing issue has wasted significant time and caused unnecessary frustration. I am requesting immediate correction of the next payment due date to January 2026.

SPS, this repeated lack of follow-through raises serious concerns about customer service and reliability. I expect prompt resolution and confirmation in writing.

THIS WAS ONE STAR, but revised due to Tammy. If not successful, I'll drop it back to one star.

SPS asked for hazard insurance paperwork that I've never had to provide before (10+ years) because the State of California and the City of Buena Park own the land (it's leased to me) and they cover the hazard insurance for the outside - like a condo (HO6). I called and asked the issue, and they said they needed that proof of coverage.

When provided - I called to confirm receipt and they acknowledged that. I was told to call back in a week if not contacted by SPS.

I waited a week and a half, called back and was verbally assured that it HAD been processed successfully. I asked for a letter revising the estimate now that they had the paperwork needed to confirm so that I had proof.

THEY JERKED ME AROUND ON THE PHONE, sending me from the main line to the insurance department (confirmed processing but couldn't provide documentation), transferred to "escrow" ("Jade") who hung up on me.

I called back and was told there IS NO escrow department, and there IS NO ONE NAMED JADE THERE! Disgusted at this point, I asked to speak with a supervisor.

I was transferred to Tammy, who said they can't issue a "letter" but agreed to issue an escrow statement that would reflect the correction and that there would be no additional charge each year. I hope she comes through, but SPS isn't consistent in customer service or RESULTS from hours of phone round-robin.

If they prove again to be unreliable, I'll be back here to put them back at a 1.

If you are considering getting a mortgage, avoid this company like the plaque. Almost every service experience has been horrible. If the company were to take all the recorded conversations from the times I've had to call in, they would have a training bank of information of what not to do.