Sportsdirect.com Reviews 

Ordered some £120 boots with 9.99 next day delivery through EVRI. Boots arrived at courier but never arrived to me and are now 'lost' ... refund processed, but a very frustrated Son who had used his birthday money for these specific boots- can't be replaced as out of stock - but still available to buy on website??? seriously poor service

I paid for next day delivery for my holiday and it didn’t arrive. Still hasn’t. And the customer service is useless. I wouldn’t have paid £11.99 for next day delivery if i knew it wouldn’t come. It’s a scam and so unfair

I have pay extra to a next day delivery and I haven’t received it so I will send it back, don’t expecting payment for the return

Easy to order and super quick delivery

I ordered 5 T-shirts online very simple to do, arrived 4 days early which was a bonus, great quality, i would recommend Sports direct, Brilliant service

The clothes and the delivery service are very good

I struggle with on line shopping but I found it very easy with sports direct. I could find what I wanted and it was easy to follow the steps to order and pay. Bonous was what I wanted was a good price, had my size and in stock.

Sports Direct have a better online experience than in store, for sure. I find it so easy to shop on the website and find what I want, and there is a larger range of items than compared to the Loughborough store

Very poor service. I have been waiting for my order for 10 days. I tried to contact an agent through the help section, but they told me to wait for 2 hours. There are currently 240 people in the queue. I will never order from here again.”

I am always happy with sports direct, this is the second time buying trainers from them as they are value for the money

It was very easy to order a football for my granddaughter. We are waiting for it to be delivered. The people in the shop were really helpful and knew how to make sure I get the correct ball. Thank you

Worst customer service I've ever experienced. Wanted an update on my order which I paid express delivery for which was almost a week late and was given two options. Cancel or wait. No incentive to retain customers, no apologies, no attempt to compensate for the missing item.

The same product is available on their site with the same photos (I literally showed screenshots of the web page in a live chat), but a new web page and product code for £10 more. So I had to give in and buy them for more money, even though I had ordered them already.

After paying an extra £9.99 for next day delivery, still haven’t received my order and it’s 72 hours later, nothing yet

Great service ,great prices and delivery is so quick,also it's so easy to order

There is very little information about products on the website such as what material they are actually made from. I wished to buy some shirts so asked in chat what the material composition was. They had no idea and were unable to find the information anywhere.

Never mind I thought, this is how things are with this company now.

So I asked in chat if I could return the items if they were not of the material they were advertised. They said yes and also confirmed they could be returned for for free.

Of course the items arrived and were a mix of made-made fibres and linen so they needed to be returned. I opened a chat and they first refused to accept the return even though they items were clearly not as described.

After wasting a lot of time talking to badly-trained chat agents, I got through to someone who agreed on the return. But they said I had to pay for it and then claim it back later. That wasn't right but by now I was getting a bit tired of talking all day in chat and email about this.

I retuned the items using their own return agents (Zigzag). I had to then request the return postage and was told various stupid answers such as I had chosen my own return service and therefore they would not pay. When I pointed out the law they gave in. I had to even send them the receipt for the return postage even though it was a receipt they had sent me!

I was then asked to send my bank details and told payment would be made.

After the items arrived back, they waited the maximum length of time to check them (2 weeks) and then refunded only the cost of the items.

So now I am owed for the original postage cost and the return postage cost. Totally in breach of consumer law where both must be covered by the seller in the case of goods sold not as described.

I have emailed twice asking them to (1) keep their promise and refund the return postage cost and (2) make a further refund for the original postage cost.

The total is about £30 which isn't massive but I am not giving this company free money for such shoddy service. And there is the whole point of:

1. Their chat agents are ignorant of basic consumer law.

2. They do not keep promises made in chat or email.

3. They treat their customers like idiots.

It is sad to say that this is how things are across the whole group (Frasers, Sportsdirect, Flannels and all the other companies bought up over the last few years) as they use identical websites with the same (missing) information, the same useless chat agents and the same disgusting customer service standards.

Eventually I got the original postage refunded by PayPal. I am still waiting for a reply regarding the return postage. they have ignored 3 emails sent over the last week.

All these shops used to be great but now, unless you are buying a pair of socks, they are best avoided. Cheap and cheerful only works until there is a problem and that's when you find out the reality of the company you are dealing with.

I recommend you only purchase from this group using a credit card (not PayPal) and that if you have a problem, just communicate by e-mail (their chat agents are terrible), wait 2 weeks and if things are not resolved open a chargeback claim with your credit card provider. You can also do the same with debit cards but I believe it has to be over £100 in that case. This method always works and will save you a lot of wasted time and frustration.

I paid for next day delivery and this did not happen. Currently in conversation with Evri re compensation for this lack of service. Still waiting for my purchase to arrive.