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Splash About International Reviews 63

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TrustScore 4.5 out of 5

4.7

Swimwear Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability, especially items like the Happy Nappy and wetsuits. Many consumers highlight the excellent customer service, describing the staff as helpful, kind, and professional, often going above and beyond to resolve issues quickly and efficiently. The ordering process and delivery are frequently mentioned as smooth and prompt. However, some customers also noted that the sizing of certain products can be inconsistent or run small, occasionally requiring exchanges. Despite this, the customer service team is often commended for their responsiveness and willingness to assist with size-related concerns, ensuring a positive resolution for most.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the high quality,... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers frequently praise the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the excellent customer service for... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Based on these reviews

Rated 5 out of 5 stars

Have used splash about happy nappies since my baby was little as they are great extra protection. Recently made an order and needed some help from customer services who were great, really quick respon... See more

Company replied

Rated 5 out of 5 stars

We bought several products for our little one (Happy Nappy and wetsuit) and are very satisfied. The designs are very nice and so far we got no leaks! We also had s great experience with the customer... See more

Company replied

Rated 5 out of 5 stars

Great customer service, placed a few orders recently and quick delivery. Lovely to receive free gift, a bath toy and when requested a certain colour because we had already received a previous one they... See more

Company replied

Rated 5 out of 5 stars

Excellent support!! I bought a swimsuit for my 9 month baby which is fantastic!! Customer service is really great!! Sarah was very helpful, she replied immediately to my emails and she quickly resolve... See more

Company replied

Company details

  1. Swimwear Store
  2. Baby Clothing Store
  3. Baby Store
  4. Sportswear Store
  5. Sportwear Manufacturer

Written by the company

Splash About is the leading manufacturer of baby swimming products worldwide. From concept, to design, to manufacture and distribution, our close-knit team works together to ensure we are at the fore front of the baby swimwear product market so that we can offer the products that you need to support your babies and children on their swimming journey.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor Customer Relations

I reached out to Splash About with a question about their products, and the response I received was uncaring, unhelpful and (from the typos) presumably not important to them.

12 August 2020
Unprompted review

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