Spirit Hyundai Northampton Reviews 

A very disappointing experience overall which it is difficult to be constructive about. Online and when I reported for a 10,000 mile service I was confidently told that it would take two hours - which was why I did not request a courtesy car in these Covid times. A few minutes after 2 hours had passed I was told the service was done but that the car had not been cleaned and that this is normally included within the 2 hour service time. I waited half an hour more for this to be done. As I made my payment the Service Manager told me that I had been given a £25 discount as compensation - on checking later it turned out to be £21.26! Typically when I complained to the manager about the time taken for the service and the idiot maths error (how difficult is it to subtract £25 from 295.25?!) I was offered a £50 discount (or will it be £44.97?) off my next service. No thanks - and I am very much hoping that I will not have to take the car in for repair under warranty.

Fantastic service department which is very attentive and get things done. Highly recommend.

Terrible service.
Reporting of all servicing work done electronically and via video recordings.
Fail to appreciate personal inconvenience of leaving vehicles with them for servicing.
Courtesy cars neither provided nor offered. Work done in their own sweet time with no progress update calls.
Particularly unhelpful with warranty tasks. So as to seemingly avoid undertaking remedial work of manufacturer defects, they prefer make excuses and suggest defects are the customers own doing.
Motivated to push their monthly payment plans.