Spirit Hyundai Northampton Reviews 

Perfect service Ali is SUPER man, very helpful and friendly. Everything was handled perfectly and immediately. Strongly recommended

I’ve not had a great experience with SH in Northampton over the last two years, most born out of waiting lists and general space to be seen. However, not picking up the phone, or when it spills into a central switchboard, and not getting the promised call back - is unforgivable. I haven’t been able to get through to a human being since last Monday!

The service and professional approach at Hyundai Northampton was first class. And the sales executive Daniel Williamson was brilliant and I found the whole experience first rate.

MR I G WARWICK.

I once as a young boy had a corgi model car and had a bit missing. My farther called the shop and they answered the phone and arranged for a new piece to be collected. Fast forward 60 years and it's the age of telecommunications and call spirit hyundai they will sell you a car and then it's go away. Phone for the service dept you get hyundai sales call mg sales you get the service dept and the best one is you get no answer at all. And this is progress they say.

Took vehicle to Sprint Hyundai for fitting of Tyre pressure switch and MOT - was told each day that the required apart would be arriving next day, it actually took one week. When going to collect the car, was informed that their mechanic had broken his tool which was used to removed the wheel, and therefore we would have to pay for its replacement - £204. The actual repair and MOT only costing £112 - NOT HAPPY AT CONSISTENT RIPPING OFF OF CUSTOMERS BY THESE SO CALLED PROFESSIONAL

I had an issue with charging on my new Kona. A BP plus unit problem That confused the Kona. I went in on Friday the 15th of December to get the issue fixed and it was an emergency as I need to go up North to see family for Christmas on the 16th.
The staff were absolutely amazing and couldn't help enough special mention to Holly, in the service department who managed to expedite my appointment and organised the work to be done, brilliant, and Daniel in Sales who was brilliant in trying to analyse the issue with me.

The service technicians sorted the problem. And I am now happy to say that I can go North to see family today. Brilliant service spirit Hyundai. Thank you so much

Terrible service and very rude people. My daughter took her car there with a fault - they charged her a lot of money to look at it and didn’t rectify the fault saying they couldn’t find anything wrong. They couldn’t confirm where they had took the car on a test drive or for how far!!! Avoid this dealership like the plague. It’s amazing they don’t have any negative reviews when I have tried to complain so many times. They must filter out the bad reviews and should be shut down they are that bad!!!

Refused to replace a faulty turbo on my car under warranty. Advised it was fine even though the car was recovered by the AA. Guess what ? It broke down again and was recovered by the AA again. Eventually took the the car to Milton Keynes Hyundai who were more than happy to help. Won't be using this dealer again.

Bought a brand new car from the Corby branch, the customer service started off very good excellent salesman not pushy and very informative, unfortunately he left before we paid the deposit and collected the car.
On paying the deposit it took 4 attempts to get the finance quote correct which became very disconcerting when almost 40k is being spent.
On collection of the vehicle the salesman was an MG not Hyundai sales person and had absolutely no interest in us, he sent an email document that needed signatures but the network service was patchy when asked for the guest WiFi password his response was "no idea", he made no effort to find it out. On querying something in the paperwork he responded that nobody told him anything about our sale info or deal, when I pointed out that lack of team communication and customer service would have customers voting with their feet his response was "yeah you're right unfortunately "
We had been offered a service plan discount but he knew nothing about it and wouldn't deal with it passing us to someone else to sort it out, still waiting on the details for that to be emailed.
When everything was complete paperwork wise he just walked off, we weren't shown where the vehicle was, given a tour of it or the opportunity to check for any pre delivery damage etc.
We really couldn't have mattered any less to Spirit as soon as our deposit had been paid.
I bought my first Spirit vehicle around 2009, both kids first cars were from them and we've used both corby and Northampton for purchases over the years, sadly I doubt we will be back

Brand new Kona end of September- 7 months later I have to pay £149 to re- gas the air conditioning because it’s getting warmer and I found it wasn’t working. Of course hyundai make sure their warranty for regassing runs out just before an autumn car needs summer air con.
Spirit Hyundai in Northampton were appalling - didn’t accept it was wrong not even apologise - just said they had 000s of cars needing it.
I’ve bought 3 cars from them and 3 before that elsewhere - all brand new Hyundais. Didn’t have this the whole time.
Will look elsewhere next time - dealership and manufacturer.

I've just been asked to change my review I left having followed the link they sent me Googe reviews? as the sales person was not happy with it. I had the nerve To mention the £31k new car had just collected had just 70 miles range and sales person said "the old days of filling the car are over" are they really? Well, half a tank would have made all the difference as my first stop was now a fuel station. Devil is in the detail.
The icing on the cake being I explained not a good time to talk as family member had literally just died, This ignored whilst I then had the errors of my review pointed out to Me.
I put the phone down at this point before my anger got the better of me.

Being patronised when i called 3 months after ordering to check on progress was I hoped a one off. It appears not.
If this is how Spirit treat their customers then its a unique approach to Custome Service - it leaves an awful lot to be desired and explains a lot of other negative reviews on here. I gave 3 stars as the car is great and nicely detail for collection. Only this got Spirit the 3 stars.

Would/could I reccomend them?
Absolutely not.

Cannot fault this dealership. Services and MOTs always easy to book and go smoothly. Fallon always goes above on beyond to get me booked in at a suitable time particularly this week when I had a flat tyre which urgently needed sorting. Fallon and the team have made a stressful situation much easier to deal with.

Utterly useless customer service during the purchase of a car. Delay after delay, zero communication and never returned my emails of phone calls. One particular salesman called Robin , the others seemed fine.

DUDE. R U JOKIN. AN AD? IN THE MIDDLE OF MY AMAZON MOVIE? HOW ABOUT A 1 STAR AD BECAUSE F U HYUNDAI

Our family have been using Spirit Hyundai Northampton for many years but we won’t be using them again. I leased a car from them and they have been just awful. The chap who dealt with my sale was uninterested, rushed me, and a few days later said the vehicle I returned had more damaged than it had but made no mention of it when he examined my car and demanded over £1000 to put it right! His manager stepped in and said he was wrong to do this and said I don’t owe anything. Asked them for more details about how to work the new instruments as the manual is the wrong one. Also asked for advice as I’m only getting 38mpg and it should do 54mpg at least sometimes. They’re ignoring my messages and emails and even my tweets.
We will never go back. We miss Graham Fisher. Went to him for years until he left.
Use another dealership. We certainly will be.

Disgusting loyalty - they abandon you at the first sign of trouble.

Useless brand. I won’t recommend.

Took my car for service and MOT. Car passes MOT but then during service the brake pads need replacing, apparently so worn that they had to do it and they just crumbled so did not keep them. How did it pass MOT if dangerous. Was asked on phone for permission and we said no we would replace ourselves, then used dangerous excuse. My wife does not like to argue and just paid. Someone in the service dept is dodgy.

We have purchased and serviced 6 cars from here, time to go elsewhere. No reponce fron customer service or Hyundai UK

All I wanted to know was if I put too much oil in my Hyundai i20 and the receptionist at Corby must have been a doctors surgery receptionist as I couldn't get by the rottweiler to speak to a mechanic. Was told have to book it in presumerly so they could charge what they like for something so simple. So I think customer service there sucks she was rude and talked over me. I would not reccomend thi garage to a anybody please avoid !