Spinney Motorhomes & Caravans Reviews 

2,155
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for providing a remarkably smooth purchasing process, complete with detailed and thorough vehicle handovers for everyone. Many buyers genuinely appreciate the welcoming, pressure-free sales atmosphere when exploring the wide variety of available motorhomes, campervans, and caravans on site. Some reviewers were not happy with the after-sales support, noting frustrating difficulties in communication and prolonged delays when trying to resolve repair issues. Other consumers also mentioned receiving their purchased vehicles with unexpected minor mechanical faults or missing equipment that required considerable extra effort to finally fix.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and knowledgeable... See more

Service

People report positive experiences with service, noting that staff are helpful, knowledgeable, and polite... See more

Product

Reviewers mention positive feedback about product, highlighting that their new caravans and motorhomes are... See more

User experience

Customers reported strong satisfaction with the overall user experience, highlighting smooth purchase... See more

Customer service

Consumers find customer service to be positive, frequently praising knowledgeable staff members who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No pushy sales people and a relaxed atmosphere at their Cheshire branch. Andrew made sure everything was dealt with promptly from initial purchase to final handover. Nothing was too much trouble... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd purchase from Spinney . We had great service this time from Andrew, nothing was too much trouble. I rang several times to find out information and Andrew always called me back. This sa... See more

Company replied

Rated 5 out of 5 stars

Spinney Flintshire, Simon our sales rep was brilliant. Nothing was too much, no hard sales push. My dad is old and wasn't sure dealing with people, Simon handled Dad and the sale fantastically. He... See more

Company replied

Rated 5 out of 5 stars

I would like to thank brian stanley(sales executive)for selling me a motorhome. Its brilliant and just what i needed..and also alan rumney for doing a handover and explaining everything to me on how e... See more

Company replied


Company details

  1. RV Dealer
  2. also in
  3. Campground
  4. Hobby Store
  5. Mobile Home Dealer
  6. Motor Vehicle Dealer
  7. RV Repair Shop

Written by the company

Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants

Experience Your dream with Spinney

Written by the company

With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,155)

530 reviews in the last 12 months

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Rated 5 out of 5 stars

New Caravan from Spinney Warwickshire.

The Team we meet at SPINNEY WARWICKSHIRE were extremely helpful and knowledgeable.Sales Executive Richard Bulmer, guided us through the types of Caravans which our Car would pull.,and what Extras we could add if needed. Alan Rumney was extremely knowledgeable with the Carvan handover..advising on best ways to use things,like for instance leaving blinds semi open in hot weather so they would not buckle.Then Jayne Bulmer helping and advising on the best Tracker for are New Caravan.

22 July 2026
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Reply from Spinney Motorhomes & Caravans

We're delighted to hear that you had such a positive experience with our Warwickshire team. It's fantastic to know that Richard Bulmer was able to guide you through choosing the right caravan for your tow vehicle and advise on the available options, helping you make the right decision.

We're also pleased that Alan Rumney provided you with a thorough and informative handover. Taking the time to share practical tips, such as caring for the blinds in hot weather, is all part of ensuring our customers get the very best from their new caravan.

A special thank you as well for recognising Jayne Bulmer for her advice in helping you choose the most suitable tracker for your new caravan.

We'll be sure to pass your kind comments on to Richard, Alan and Jayne, who will be delighted to know they made such a positive impression.

Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

There was an issue but they already had…

There was an issue but they already had a solution when they told us.

27 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your review.

We're delighted to hear that you had such a positive experience with us. While it's never ideal for an issue to arise, we're pleased that our team had already identified a solution and were able to resolve things quickly and keep your purchase on track.

Thank you for recognising our team's proactive approach. Your feedback means a great deal to us, and we're grateful you chose Spinney.

We wish you many happy adventures and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great!

Great sale all round… kind, and prompt with everything…

22 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic five-star review!

We're delighted to hear that you had such a great experience with us and that you found the team kind, helpful and prompt throughout the entire sales process.

Your feedback means a great deal to us, and we're so pleased we could make your purchase an enjoyable one.

Thank you for choosing Spinney. We wish you many happy adventures and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very helpful good hand over experience

Very helpful good hand over experience. Discount applied to our accessories very welcome excellent help from accessory shop staff. Looking forward to some great adventures in our camper van.

21 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic five-star review.

We're delighted to hear that you had such a positive experience with us. It's great to know that you found your handover helpful and that our accessories team were able to assist you, with the discount on your accessories being a welcome bonus.

We hope you have many amazing adventures in your new campervan and create lots of wonderful memories along the way.

Thank you for choosing Spinney, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great experience throughout.

Great experience throughout.
A good team to deal with from the ladies on reception and the Parts department, to Conner for the sales and Dave for the handover,
I would defiantly recommend Spinney.

24 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic five-star review!

We're delighted to hear that you had a great experience from start to finish. It's wonderful to know that every member of the team, from our reception and parts colleagues to Conner in Sales and Dave during your handover, helped make your purchase such a positive one.

We'll be sure to pass your kind comments on to everyone involved—they'll be delighted to know their efforts made such a difference.

Thank you for your recommendation and for choosing Spinney. We wish you many happy adventures and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Excellent service by the staff at…

Excellent service by the staff at Spinneys. Trade in of Motorhome and purchase of a new caravan went smoothly. Great explanation of everything in the caravan. Great company to deal with. Mark and Neil (Technician) were brilliant.

24 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic five-star review.

We're delighted to hear that your motorhome part exchange and the purchase of your new caravan went so smoothly. It's wonderful to know that you received excellent service throughout and that the handover provided you with a thorough explanation of your new caravan.

Mark and Neil will be especially pleased to hear your kind comments. We'll be sure to pass your feedback on to them, as they'll be delighted to know they helped make your experience such a positive one.

Thank you for choosing Spinney and for recommending us. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.

Kind regards,

Rated 4 out of 5 stars

Good refurbishment of site

Good refurbishment of site. Good experience of purchasing our new caravan, with friendly staff.

17 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your lovely five-star review.

We're delighted to hear that you had a positive experience purchasing your new caravan and that you found our team friendly and welcoming throughout the process.

It's also great to know that you like the refurbishment of our site. We've invested in improving our facilities to provide the best possible experience for our customers, so it's wonderful to hear your positive feedback.

Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Traded in our Rollerteam for a Swift Kon -tiki

I part exchanged my Rollerteam Zefiro 696 for a Swift Kon- tiki 625 with a phone call at the Warwick Branch after looking online and spoke to Alan Blair who took a deposit to hold the van till i travelled down 3 weeks later from Scotland with my wife
On arrive we were greeted with friendly staff and Alan Blair introduced himself...We see the van and were very happy ..we stayed the night at the Holiday Inn and returned the next day to pick the new van up....
Alan Rumney had set the new van up for handover and showed us around and made sure we was happy ...
We returned to the office to finish off paperwork and Alan Rumney got the van ready for the road and we were off....We can't thank a them both enough , they were really nice...all the staff were really friendly...
Would highly Recommend...👌

24 July 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for taking the time to leave such a wonderful five-star review.

We're delighted to hear that your journey from Scotland to collect your new Swift Kon-Tiki was worthwhile and that Alan Blair and Alan Rumney helped make the whole experience an enjoyable one.

It's fantastic to know that Alan Blair made the purchasing process straightforward from your very first phone call, and that Alan Rumney provided a thorough handover, ensuring you were comfortable and happy with your new motorhome before setting off on your journey home.

Your kind comments about both of them, along with the rest of our Warwickshire team, are greatly appreciated and will certainly be passed on. They will be thrilled to know they helped make your purchase such a positive experience.

Thank you once again for your recommendation. We hope you and your wife enjoy many wonderful adventures in your new Swift Kon-Tiki, and we look forward to welcoming you back to Spinney in the future.

Rated 5 out of 5 stars

Bailey Pursuit purchased recently

Pursuit purchased recently and so far so good :-) Handover technician took his time to explain some caravanning tips. Accessories shop staff very helpful.

20 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic five-star review!

We're delighted to hear that you're enjoying your new Bailey Pursuit caravan and that everything is going well so far. It's great to know that your handover technician took the time to share helpful caravanning tips and ensure you felt confident before setting off.

We're also pleased that our accessories shop team were able to assist you and provide the helpful service we always aim to deliver.

Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.

Kind regards,

Rated 4 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff
Always had time to answer my silly questions
Only down side was the preparation of the motorhome
on collection could have been cleaner
I’m not saying it was horrible or dirty but I expected a full valet before collecting
But we are fussy about that type of thing
The warranty and per engine service was fantastic
I will definitely keep using spinney in the future

18 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave us such a thoughtful review.

We're delighted to hear that you found our team friendly, helpful and always willing to answer your questions. There really is no such thing as a silly question, and we're pleased we could help you feel confident throughout your purchase. It's also wonderful to know that you've been impressed with the warranty work and Peugeot engine service.

We do, however, appreciate your comments regarding the presentation of your motorhome at collection. Whilst we're pleased it wasn't in poor condition, we understand your expectation of receiving it with a full valet, and we're sorry that we fell short on this occasion. Your feedback has been shared with the team as a reminder of the high standards our customers rightly expect.

Thank you once again for your honest feedback. It means a great deal to us that, despite this, you would choose to use Spinney again in the future. We look forward to welcoming you back and providing you with an even better experience next time.

Rated 5 out of 5 stars

As a lone woman buying my first…

As a lone woman buying my first campervan I was looked after by Colin. Very professional and knowledgeable. On collection was given full demonstration. Very happy with my purchase.

4 July 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your wonderful five-star review.

We're delighted to hear that Colin made your first campervan purchase such a positive experience. Buying your first campervan is an exciting milestone, and it's great to know that his professionalism, knowledge and support helped you feel confident throughout the process.

We're also pleased that you found the handover demonstration helpful and that you left feeling happy with your purchase.

I'll be sure to pass your lovely comments on to Colin, who will be thrilled to receive your feedback.

We wish you many fantastic adventures in your new campervan and look forward to welcoming you back to Spinney in the future.

Rated 5 out of 5 stars
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Reply from Spinney Motorhomes & Caravans

Thank you for your fantastic five-star review!

We're delighted to hear you received great service from our Warwickshire team. Your feedback means a great deal to us, and it's always rewarding to know our colleagues have made your experience a positive one.

We hope you enjoy many happy adventures and look forward to welcoming you back to Spinney again in the future.

Rated 5 out of 5 stars

This revue about Alan the hand over man

This revue about Alan the hand over man. We have bought and sold caravans and motor homes in the past however we have never had such a thorough hand over that we received from Alan which we really appreciated.

16 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your wonderful five-star review.

We're delighted to hear that Alan provided you with such a thorough handover. We understand that buying a caravan or motorhome can be a significant investment, and taking the time to ensure our customers feel confident and comfortable before they leave is something we pride ourselves on.

I'll be sure to pass your kind comments on to Alan, who will be thrilled to know his knowledge and dedication made such a positive impression.

We wish you many happy adventures in your new vehicle and look forward to welcoming you back to Spinney in the future.

Kind regards,

Rated 1 out of 5 stars

Poor service from Spinnys chester

We purchased our new van from Spinney Chester so when we had an accident with the van we took it to them to arrange a qoute for our insurance for spinney to carry out the repair. We did this 2 weeks ago. After repeated phone calls to check on our qoute we were told it was getting done. More days passed so my husband contacted them again to be told the person who deals with the qoute is on holiday !
This is not good enough.
We decided to try somewhere else to provide us sith a qoute to complete the repair and we are so happy that we did. We took the caravan to S T Repairs in Sandycroft, Deeside yesterday and recieved the qoute today. 5 * service in my book.
Spinneys Chester need to up their game because customers will not accept poor service and will go elsewhere.

13 July 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave your feedback. We are genuinely sorry to read that your experience did not meet your expectations.

Having looked into the matter, I can see that your vehicle was brought to us on 13 July for an estimate relating to the offside damage and window. Our Technician completed the assessment and prepared the estimate, which was then passed to our parts Team for pricing.

Unfortunately, the lady who deals with parts was on annual leave from 17 July to 24 July. Prior to going on leave, she had been working to ensure work was allocated and booked appropriately, and your quotation was scheduled to be completed on her return. Regrettably, we did not communicate this clearly to you, and I appreciate how frustrating it must have been to repeatedly chase for an update without receiving a definitive timescale.

I have since spoken with her and the wider team about your experience. Before the quotation was completed, I was advised that you had obtained an estimate elsewhere and no longer required ours.

Whilst I completely understand your decision to use another repairer, I am sorry that our communication fell below the standard you should expect from us. We are reviewing our internal processes to ensure customers are kept informed when key members of staff are absent so that situations like this can be avoided in the future.

Thank you again for your feedback. It is invaluable in helping us improve our service, and we wish you all the best with the repairs to your vehicle.

Rated 5 out of 5 stars

Humble apology

I had always found Spinney very helpful and wrote a bad review to get a response as I hadn't received the parts that I had ordered due to a backlog in the supply and distribution to Spinney, obviously once the review was published Spinney sprung into action and the parts were supplied a few days later.
I apologise to Spinney for any distress caused to the company and their staff unresrvedly.

7 June 2026
Unprompted review
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Reply from Spinney Motorhomes & Caravans

Thank you very much for taking the time to update your review.

We really appreciate your kind words and your sincere apology. We understand how frustrating it can be when delays occur, particularly when they are outside of our control, and we're pleased that we were able to get everything resolved for you.

Your understanding means a great deal to both the company and our team, and we are grateful that you recognised the efforts made to bring the matter to a positive conclusion.

Thank you once again for your continued support. We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your fantastic five-star review!

We're delighted to hear that you had a great experience with us from start to finish. Your kind words mean a great deal to the whole team, and we're grateful you took the time to share your feedback.

We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.

Rated 3 out of 5 stars

Fault on bodywork.missing rack in…

Fault on bodywork.missing rack in cupboard under sink. Awning obviously xdemo but sold as new not right in my opinion and when sold we were told roof lining were included by Dorema but no roof linings pump missing! Would like to point out what excellent service and the level of help we have received from connor .Just a shame he has been let down by manufacturing standards!

13 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for your feedback. We believe you have now spoken with our Team to resolve your concerns.

We are also grateful for your positive comments regarding Connor and the level of help and support he has provided throughout. We will certainly pass your feedback on to him.

We are sorry for the issues you experienced and appreciate your patience while these were addressed. If there is anything that remains outstanding or you have any further concerns, please do not hesitate to contact our team and we will be happy to discuss these with you.

Rated 5 out of 5 stars

Non pushy sales

Non pushy sales. Excellant Knowledge from Robert
in the sales team.

13 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave us a review.

We're delighted to hear you enjoyed a relaxed, no-pressure sales experience and that Robert's knowledge and expertise helped make your visit a positive one. We'll be sure to pass your kind comments on to him.

Thank you for choosing Spinney. We hope you enjoy many happy adventures, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Had a really good experience at…

Had a really good experience at Spinneys Motorhomes after buying a caravan. We initially dealt with Alan Blair who was fantastic and really helpful. We then dealt with Alan Rumney who did the handover and gave us a walk through of the caravan and how it all worked and no question was a bother. I would also like to thank Sally White for setting up the service plan and be really helpful with this.

All the staff went above and beyond and we couldn’t thank them enough.

Keith and Karen

9 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you so much for your wonderful review.

We're delighted to hear you had such a positive experience with us and that Alan Blair helped you find the right caravan, while Alan Rumney provided a thorough and informative handover. It's great to know you felt comfortable asking questions and left feeling confident with your new caravan.

We'll also be sure to pass your kind comments on to Sally, who will be pleased to hear her help with setting up your service plan was appreciated.

Your feedback means a great deal to us, and we're thrilled that our team went above and beyond to make your experience a memorable one.

Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Informative and easy experience

This was our first experience buying a caravan and there was a lot to take in. Conner was helpful and always available to answer any questions.

15 July 2026
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Reply from Spinney Motorhomes & Caravans

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that your first caravan-buying experience was informative and straightforward. Purchasing your first caravan is an exciting milestone, and we're pleased that Conner was able to guide you through the process, answer your questions, and make everything as easy as possible.

We'll be sure to pass your kind comments on to Conner, who will be thrilled to know he made such a positive impression.

Thank you for choosing Spinney. We wish you many happy adventures in your new caravan and look forward to welcoming you back in the future.

Best wishes,

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