Ordering the mobility scooter was easy, delivery occurred before I expected it given the holiday Jan 1 2026. My only complaint actually is with the manufacturer that put too much in one package that a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Wide variety of colors and material. They are a little bit expensive, but you get a quality chair and you can choose your in home warranty. White glove delivery was important to me. The... See more
Company replied
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will. The scooter delivery has been delayed. twice. The website said that the scooter normall... See more
Company replied
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... See more
Company replied
Company details
Information provided by various external sources
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Contact info
330 West Spring Street, 43215, Columbus, United States
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4.2
Great
1K reviews
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Representatives were very helpful.
16 May 2025
Reply from SpinLife.com
We appreciate your kind words about our representatives. We strive to provide excellent customer service and are glad to hear that you had a positive experience.
Reply from SpinLife.com
Thank you so much for rating your experience with us so highly!
Web site was extremely easy to use
Web site was extremely easy to use. Although I was a bit confused by use of ‘hemi” for type of walker until I saw ‘tall’ and standard’. I was able to complete my order quickly.
8 May 2025
Reply from SpinLife.com
We appreciate your kind words about our website's ease of use. We understand that the terminology for walker types can be confusing. We're always looking for ways to improve our website and make it even more user-friendly. Thank you for your feedback!
I got a catalog in the mail
I got a catalog in the mail. I saw the scooter i chose was on sale. Ordering was easy.
7 May 2025
Reply from SpinLife.com
Thank you for your review. We're glad to hear that you found our catalog helpful and that you had a positive experience ordering your scooter.
Reply from SpinLife.com
Thank you for your kind words about our service and advice. We appreciate your patience as you await your white glove delivery.
great service
great service, speed of order delivery and white glove service representative
2 May 2025
Reply from SpinLife.com
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad you found our delivery speed and representative helpful.
Reply from SpinLife.com
We appreciate your feedback and are glad to hear you found it easy to browse our products.
Excellent service !!!
1 May 2025
Reply from SpinLife.com
Hello Lawrence. We appreciate the rating, and are glad we could provide you with a positive experience!
My order was a breeze… the most helpful…
My order was a breeze… the most helpful customer service I have ever received from any business. Questions answered quickly & seems like 24 hours a day they respond. Absolutely a pleasure to work with.
29 April 2025
Reply from SpinLife.com
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our customer service team. Our team is dedicated to providing exceptional support and we're delighted that you found them so helpful. We appreciate your feedback and will continue to strive for excellence in all aspects of our service.
Great and quick service from your…
Great and quick service from your Company. I was delighted with the professional service I received from LISA GABRIELLE. She was very loving, caring and full compassion and patience. She is also skillful with her job and very helpful. Great expertise from LISA.
13 April 2025
Reply from SpinLife.com
We are so pleased to hear you had a positive experience with our company. We strive to provide our customers with the best possible service and we are thrilled to hear that you were delighted with the professional service you received. We will be sure to pass your kind words along to Lisa Gabrielle.
My first time using live CHAT
My first time using live CHAT. Very helpful. Answered my questions and made my purchase really smooth.
11 April 2025
Reply from SpinLife.com
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our live chat service. Our team strives to provide helpful and efficient support, and we're glad we could make your purchase smooth.
Trust in the Digital Age
I always buy my medical equipment from SpinLife. Hopefully, in the age of AI, they will continue to provide live customer service as needed, in addition to quality products. They keep me "in-motion"!
11 April 2025
Reply from SpinLife.com
We appreciate your kind words and your continued loyalty. We are committed to providing high-quality products and excellent customer service. We value your feedback and will continue to strive to meet your expectations.
Very professional
Product specialist Beth, was very helpful and polite. She was confident with the service that Spinlife gives its customers. I am very happy with the product and how she helped me with pricing. Most of all, Beth, followed-up with phone calls to ensure I was satisfied with product.
She walked me through on the computer the link email to me.
I give my product specialist five stars for excellent customer service.
7 April 2025
Reply from SpinLife.com
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our product specialist to be so helpful and knowledgeable. It's wonderful that she was able to assist you with pricing and ensure you were satisfied with your purchase. We strive to provide exceptional customer service, and it's heartwarming to know that our efforts are making a difference.
Reply from SpinLife.com
Hello Jerry. We are sorry for your experience. We will be reaching out to you discuss
Never Again Will I Buy from SpinLife
The sales representatives gave me the wrong information on a transport wheelchair, but I didn’t know he was providing the wrong information until the item arrived. I sent the item back after I was hassled in January 2025 and I still have not received my refund. I emailed to check the status of the refund nearly two weeks ago and after two months and two weeks still no refund, but SpinLife has the item back already.
10 January 2025
Reply from SpinLife.com
We understand your frustration with the delay in your refund. We are committed to providing excellent customer service and are working diligently to resolve this issue. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to process your refund.
Easy to order and I had to call because…
Easy to order and I had to call because I mixed up address numbers and they fixed very quickly
24 March 2025
Reply from SpinLife.com
Hello Brandi. We appreciate the rating, and are glad we could provide you with a positive experience!
I emailed a question on Sunday…
I emailed a question on Sunday afternoon and received a phone call the next day, wow! The gentleman who called not only answered my question, but he also added the item I had a question about (size) and emailed a link so all I had to do was click the link and pay. So easy. Thank you Spinlife for the great service.
24 March 2025
Reply from SpinLife.com
Hi Jeffrey. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I am considering buying a lift chair
I am considering buying a lift chair. It was easy to use your web site to see what is available to me. I ordered some swatches to see what color would work for me.
17 March 2025
Reply from SpinLife.com
Hi Diana. We appreciate you taking the time to share your positive experience. We're glad you found our website easy to use and that you were able to order swatches to help you make your decision.
Was able to find the scooter I need and…
Was able to find the scooter I need and ordered it very easily.
15 March 2025
Reply from SpinLife.com
Hello Patrick. We're delighted to hear you had a positive experience finding the scooter you needed. We strive to make the ordering process as simple and convenient as possible.
a patient and knowledgeable sale agent…
a patient and knowledgeable sale agent made my experience great. thank you!
11 March 2025
Reply from SpinLife.com
Hi Eleanor. We're delighted to hear that you had a positive experience. We appreciate your kind words about our sales agent's patience and knowledge.
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