Specs Collective Reviews 

141
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and was... See more

Rated 5 out of 5 stars

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... See more

Rated 5 out of 5 stars

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... See more

Rated 1 out of 5 stars

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... See more

Company replied

Company details

  1. Glasses Store
  2. also in
  3. Clothing Store

Written by the company

Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.


Contact info

4.2

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(141)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and trustworthy!

Excellent service, quality and efficiency.

I ordered a pair of Akila’s Musas which were out of stock with the provider, so immediately they told me I could either cancel or wait until late October for the order to be shipped.

I waited and I have them now. Their shipping prices are very reasonable and they use UPS for Mexico’s shipping, which I loved.

I will definitely purchase from you guys again, and even more knowing you’re a small business. I will always support that.

Thank you.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

This was the worst experience in the…

This was the worst experience in the world. They charged me for shipping. They wrote that they would ship from Italy, but in the end they shipped from America, I had to pay 140€ for customs clearance. The worst company. They delivered for more than 2 months, they did not offer any compensation for the long delivery or for the amount I paid for customs clearance. I will never order anything from them and will write bad reviews everywhere!

2 October 2024
Unprompted review
Specs Collective logo

Reply from Specs Collective

Thank you for sharing your experience with us. We appreciate the opportunity to clarify the situation.

On the same day your order was placed, we emailed you the following: “The PL9901 (SH9901) will be coming from Starck Biotech in Italy. According to Starck Biotech, the ETA will be towards the middle to end of September to our offices due to a backorder on the frame. I apologize for any inconvenience this may cause you.” Our offices are located in Southern California, United States.

Additionally, our shipping policy clearly states: “Countries outside of the United States may incur duties and taxes. These charges vary by country, and we encourage customers to research any potential fees for their destination. Specs Collective is not responsible for duties or taxes.”

We hope this clears up any misunderstandings. If you have any further questions or concerns, please feel free to reach out to us directly.

Rated 5 out of 5 stars

Oliver was very professional and…

Oliver was very professional and helpful. He responded quickly and did everything to ensure my shipment arrived ahead of time. Highly recommended. Thank you very much.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

International order

Really great buying experience. Fast communication, Oliver was kind enough to keep me informed of a small delay. Once sent, arrived very quickly. Would shop here again.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Great and timely service...!

Great and timely service eventhough I live outside of the US! Ordered a pair of Akoni sunglasses and the updates from ordering it till delivery was perfect.

I'm definitely bookmarking Specs Collective for future purchases.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

The BEST

Oliver is one of the most thoughtful, kind, and proficient professionals I’ve come in contact with in the business world. He kept me updated on my order and I feel that he cared about me. Specs Collective is a great business and I look forward to buying my glasses from them exclusively from now on.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Specs Collective: A Remarkable Sunglasses Shopping

I recently had the pleasure of shopping on Specs Collective, I finally found the sunglasses I had been searching for a long time. The experience was nothing short of outstanding, as they not only delivered the sunglasses within the estimated timeframe but also exceeded my expectations in terms of quality and service. I can confidently say that this won't be the last time I shop with them.

8 May 2024
Unprompted review
Rated 2 out of 5 stars

Poor and unprofessional service.

The service of Specs Collective is total rubbish.
I ordered a frame and paid $63 for an express UPS shipment. However, I received the frames after 15 days!

The shipment does not include a return label, and now I have to pay another $63 to return an item I cannot use.

1 March 2024
Unprompted review
Specs Collective logo

Reply from Specs Collective

Thank you for taking the time to share your experience with our store.

You did pay for international shipping, however we only offer this one service and do not offer expedited/express shipping. All international shipments must go through the customs process that is specific to that country. The time it takes to process through customs is out of our control.

Our return policy clearly states, "We do not provide return labels/return shipping services. Please use the courier of your choice when returning or exchanging and insure the package against loss or damage." Here is a link to our return policy:

https://www.specscollective.com/pages/returns

Rated 5 out of 5 stars

My eyeglasses are stunning

My eyeglasses are stunning, i searched all over for these. Took a little time to receive but worth the wait. Couldn’t be happier. I will definitely be back for more purchases.

30 November 2023
Unprompted review
Rated 1 out of 5 stars

Try to order from other stores

I placed an order for a Matsuda glasses 10601h shiney gold it was around $625 anyways I waited a long time without any clue tried everything email phone social media and couldn't reach them, they never answer after a while they send me an email because i left something in cart to say that they will help me if i need assistance to finalize the order so i took the opportunity and explained my problem appreantly they bought the glasses from the real supplier after i placed the order and the guy explained that it will arrive to thier office and just then they can ship it so lets cut it short it took them 16 days to deliver my package which was a birthday gift that I already passed btw i paid for ups express which is 2-5 days maximum. The surprise was the glasses arrived damaged one of the arm was bended so i give the sunglasses away because I couldn't gift it to anyone like that. I didn't contact them either because they will never answer.

Update after their shady reply : With all due respect the answer is structured in a shady way why don't you actually say when the order was placed and how many emails and phone calls remained not answered and you just mention the one who you answered honestly you guys are professional scammers, And about your returning policy do you really think i will break my head with such. The company paying extra money to send back an order and waits for the mercy of if they will be kind enough to consider replying back or find 101 ways around to scam me with the amount!!!!

DO NOT ORDER IT IS SCAM!!!

3 October 2023
Unprompted review
Specs Collective logo

Reply from Specs Collective

Thank you for taking the time to share your experience with our store.

We were able to locate and research your order. We received an email from you on Friday, September 15th requesting that we ship your order as soon as possible. We responded to your request the next business day on Monday, September 18th with fulfillment details. We are not open on the weekend. We received an additional email on September 21st requesting an update and we responded the same day. Your order was shipped the next business day on September 22nd using UPS Worldwide shipping. You did pay for international shipping, however we only offer this one service and do not offer expedited shipping. All international shipments must go through the customs process that is specific to that country. The time it takes to process through customs is out of our control.

We carefully inspect every order before shipping to ensure frames are adjusted correctly and ready to wear out of the box. All of our frames are of ophthalmic quality and can be adjusted. If the frame was not up to your standard, we offer a 20-day return policy and you can ship them back for a full refund within that time frame. Our return instructions can be found on our website.

Rated 5 out of 5 stars

Cool service

Cool service, cool shades ! Great Akila sunglasses for reasonable pricing. Specs Collective delivered as promised. I am a very happy customer.

9 August 2023
Unprompted review

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