Specs Collective Reviews 

141
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and was... See more

Rated 5 out of 5 stars

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... See more

Rated 5 out of 5 stars

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... See more

Rated 1 out of 5 stars

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... See more

Company replied

Company details

  1. Glasses Store
  2. also in
  3. Clothing Store

Written by the company

Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.


Contact info

4.2

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(141)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You probably won't get glasses

Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to hell they find someone that can send the glasses... I would never shop here again, and would strongly reccomend that actually wants to recieve the product they ordered so the same.

24 August 2025
Unprompted review
Specs Collective logo

Reply from Specs Collective

Hello Daniel, thank you for taking the time to review our business.

As we communicated in our email, the order that you placed was cancelled because the frames were no longer available. We notified you the next business day after your order was placed.

We do our best to keep our inventory updated, but availability can change quickly. We sincerely apologize for the inconvenience and would be glad to assist you in finding a similar pair.

Rated 5 out of 5 stars

Specs Collective has been a great…

Specs Collective has been a great source for my favorite eye glass frames, especially hand-made, high quality brands that are not available, locally. They offer an excellent selection at a reasonable price, including free delivery. And their customer service is exceptional.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Matsuda 1033 frames

Specs Collective was great to work with, starting with Oliver from customer service who went above and beyond to contact Matsuda to find me the sold out frame I desired. The price was great and delivery was prompt. The Matsuda frames design, fit and finish are a work of Art. Thank you so much!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy! Thank you!

It was easy to work with Oliver, and my glasses are perfect - I am so happy with the chance to customize these frames with the right lenses for me. The selection is also super fun to browse. Would gladly work with Specs Collective again! Thank you!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Got my glasses quickly and in perfect condition. Only one thing - the courier dropped it off without asking for a signature - which could have presented some issues if I was not home as my neighborhood is not safe.

Will def use again

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Glasses Selection

I wanted to leave a good review because the customer service was very prompt, delivery was also very fast. Its hard to find some of the frames offered on the site in the US.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Great customer service, was able to reach someone promptly through email and phone. Will be a repeat customer, highly recommend working with Oliver if you have the option.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely TRUST this company

Absolutely TRUST this company! I purchased a pair of Linda Farrow glasses and they did not match the markings of her name on the frames on her actual website. When I received them, Oliver went out of his way to contact his manufacturer, distributor, and Linda Farrow, and CC me on the conversation to get down to the bottom of why the markings did not match the actual Linda Farrow website. Within three hours this morning, I given that they are in fact legit Linda Farrow glasses. They allowed me to be in their network to talk to his providers, which is not something you see companies do anymore, I was a retail manager, and I had to get down to the bottom of these things regularly and a lot of these types of situations are kept in house, where customers are not a part of the process. The fact Oliver was willing to allow me to talk to the inner circle of people that he does his business with speaks volumes to me. Please let my story be a testament to you that this company is legit and they are going to 100% stand behind their products!

31 March 2025
Unprompted review

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