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Specsavers Reviews 

11,980
•
TrustScore 4.5 out of 5

4.6

Optician
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Review summary

Created with AI, based on recent reviews

Looking at 3,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely friendly, helpful, and professional, taking the time to explain eye tests and procedures thoroughly. People also appreciate the fast, efficient service and the wide selection of frames available to suit different budgets and personal styles. Some reviewers were not happy with prescription accuracy, reporting that they experienced ongoing blurriness, double vision, and physical discomfort with their new glasses. Others also noted long wait times at busy store locations or experienced difficulties when trying to resolve issues through online customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional and helpful approach during... See more

Service

Consumers find service to be positive, highlighting exceptional experiences from eye tests to the fitting of... See more

Product

Reviewers highlight ambiguous aspects of product quality and service experiences. While some consumers praise... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are welcoming, professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting short wait times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and highly professional optometrists , I’ve been to other places for glasses in the past and it has cost me at least four times the money for the glasses I chose. They also didn’t... See more

Company replied

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(11,980)

2,901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hello

Hello, you are one of the best doctors and the best eyeglass store in Sydney, Australia. Every time I visited you, I only saw good manners, a very respectful attitude, and it was very attractive to me. I am glad to have you.

28 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 1 out of 5 stars

Felt rushed through the whole process

Felt rushed through the whole process

1 August 2026
Unprompted review
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Reply from Specsavers

Hi David, we're sorry to hear that you weren't happy with the service you received in store. We pride ourselves on our great customer service and never want to make our customers feel rushed or not looked after in our stores! Are you able to send your message through to https://www.specsavers.com.au/about/customer-service/feedback? We're always trying to make sure we're providing the best service so this way customer care will be able to look into it. Thanks, The Specsavers Team

Rated 5 out of 5 stars

Specsavers review

The staff, professionalism, courtesy and efficiency

24 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review!

Rated 5 out of 5 stars

I received a friendly greeting when I…

I received a friendly greeting when I arrived at the store. I was then treated kindly by all staff members, including the optometrist who took my eye test. My experience at the Redbank Plaza store was pleasant. I highly recommend this store.

9 July 2026
Unprompted review
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Reply from Specsavers

Thank you for the great review, Barbara! We are so glad to hear you had a good experience with our Redbank Plaza team.

Rated 5 out of 5 stars

Very satisfactory

I was cheerfully welcomed at reception. The person I dealt with was Alison who was very informative, very bubbly personality. She is diligent and thorough, made sure my spectacles fitted comfortably and advised me to return should I have the slightest issue. I found my visit to be a very pleasant experience.

27 July 2026
Unprompted review
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Reply from Specsavers

Thank you, Leo! We appreciate the great review and your kind words about our team.

Rated 5 out of 5 stars

Highly Recommended

All the staff super helpful, lovely and polite.

23 July 2026
Unprompted review
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Reply from Specsavers

Thank you for the fantastic review, Nicole!

Rated 5 out of 5 stars

The Ingle Farm team are very skilled…

The Ingle Farm team are very skilled and dedicated to their jobs. From the eye test, to the frame fitting... they made sure I was comfortable the whole time.

18 July 2026
Unprompted review
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Reply from Specsavers

Thank you, Kym! We are glad to hear you had a great experience with our team.

Rated 5 out of 5 stars

Very helpful and considerate staff…

Very helpful and considerate staff helped me navigate the replacement of my glasses, without any fuss. Great experience and customer support

30 July 2026
Unprompted review
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Reply from Specsavers

Hi there, thank you for the lovely review!

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