Specsavers Reviews 

2,564
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and thorough during eye and hearing examinations, making people feel completely at ease throughout the appointment. Consumers truly appreciate the friendly customer service, guidance, and personalized advice provided when choosing new frames, contact lenses, or hearing aids. Some reviewers were not happy with extended delivery delays for orders and frustrating wait times experienced at the local store. A few other people also felt that certain products, fittings, or post-purchase repairs fell short of expectations and lacked proper warranty support when issues arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout their... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Many consumers praised... See more

User experience

Users describe positive interactions with user experience, highlighting an exceptional and seamless journey.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richmond Nelson Branch What can I say what a great team of people couldnt fault the service received. I received a call from Julie yesterday morning saying my glasses had arrived in store... See more

Company replied

Rated 5 out of 5 stars

Jessie was a student optometrist , she was amazing very gentle and nervous which I didn’t mind at all .I gave her space and let her do what she thought was significant for my eyes , very calm and frie... See more

Company replied

Rated 5 out of 5 stars

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier.... See more

Company replied

Rated 5 out of 5 stars

As I mentioned earlier, that was my first time visiting your clinic in Manukau. I was truly honest when I left that day; I told myself this service that provided by the staff was so amazing. Well-trai... See more

Company replied



Company details


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,564)

537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

glasses out of warrenty by 6 weeks and…

glasses out of warranty by 6 weeks and could not help.
I already contacted Specsavers through my review and explained the situation. I have not heard anything?

3 June 2026
Unprompted review
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Reply from Specsavers

Hi Ron - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Rated 2 out of 5 stars

Took a long time to get delivered

Took a long time to get delivered. If you are re-ordering make sure you do it well in advance. I have bought from the Uk and had them delivered quicker and cheaper.

22 May 2026
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Reply from Specsavers

Hi Paul - thanks for reaching out and sorry to hear you were unhappy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Rated 5 out of 5 stars

Specsavers Onehunga

I purchased both hearing aids and glasses from Specsavers in Onehunga. The service provided was very professional and prompt. Communication was really effective both in store and via email and text. Ashley Kim the audiologist was fabulous. She clearly explained what was happening and why it was happening at all stages of the process. She also took her time explaining what to expect when the aids were fitted. I love my hearing aids. I am back in the conversations with others and I am really enjoying a new social life. I highly recommend Ashley Kim audiologist Onehunga Specsavers if you need a hearing check or aids.

5 June 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Hearing and eye test

Hearing and eye test
I was happy with both tests. Ladies who did my eye test and hearing had great communication skills, explained procedure in full and ended with a full explanation on their findings. Customer service spot on

11 June 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Excellent service

Excellent service, thorough and professional. Would recommend

2 June 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Jessie was a student optometrist

Jessie was a student optometrist , she was amazing very gentle and nervous which I didn’t mind at all .I gave her space and let her do what she thought was significant for my eyes , very calm and friendly with good mannerisms . She explained to me in detail and answered all my questions in a Professional way -Smile on her face- it took almost a hour which I didn’t mind at all . My expectations was very high for which she excel 👏🏾👏🏾.. .. Keep up with your hard work and your dedication/ commitment with motivation will take you Far in life 🥇🏆.. Thank you 🙏🏾

6 June 2026
Unprompted review
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Reply from Specsavers

Thank you so much Mohinesh! We're so glad to hear Jessie was able to go above and beyond for you while being new to the role.

Rated 5 out of 5 stars

Good service and great staff.

Good service and great staff.
The staff were nice and offered help.
The optometrist was knowledgeable and explained things in an easy to understand way.

30 May 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Made me feel like #1 customer.

Right from when I walked in to the store to when i returned to pick up my glasses, the service was brilliant. They remembered my name and even helped choose lenses that would suit my face. They made me feel like I was their #1 customer even when I had met them a couple of times before.

4 June 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Great staff

Great staff. Everyone professional,friendly and kind. Everything went smoothly.

27 May 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review!

Rated 5 out of 5 stars

Great staff and service

Great staff, service and team! From the eye and hearing tests to ensuring I had a great fit of my glasses. Very helpful and knowledgeable.

5 June 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review, Sara!

Rated 5 out of 5 stars

Awesome experience …

Great service and information given which was helpful and made my decision to follow up easier. Satisfied with the whole experience

28 May 2026
Unprompted review
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Reply from Specsavers

Thank you, Kris!

Rated 5 out of 5 stars

Cannot fault

Cannot fault - staff friendly and organised. Very happy with range, quality and price range of products. I attended the audiology service, first time being fitted with hearing assistance products.

30 May 2026
Unprompted review
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Reply from Specsavers

Thank you, Grid!

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