Specsavers Reviews 

2,569
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and thorough during eye and hearing examinations, making people feel completely at ease throughout the appointment. Consumers truly appreciate the friendly customer service, guidance, and personalized advice provided when choosing new frames, contact lenses, or hearing aids. Some reviewers were not happy with extended delivery delays for orders and frustrating wait times experienced at the local store. A few other people also felt that certain products, fittings, or post-purchase repairs fell short of expectations and lacked proper warranty support when issues arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout their... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Many consumers praised... See more

User experience

Users describe positive interactions with user experience, highlighting an exceptional and seamless journey.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richmond Nelson Branch What can I say what a great team of people couldnt fault the service received. I received a call from Julie yesterday morning saying my glasses had arrived in store... See more

Company replied

Rated 5 out of 5 stars

Jessie was a student optometrist , she was amazing very gentle and nervous which I didn’t mind at all .I gave her space and let her do what she thought was significant for my eyes , very calm and frie... See more

Company replied

Rated 5 out of 5 stars

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier.... See more

Company replied

Rated 5 out of 5 stars

As I mentioned earlier, that was my first time visiting your clinic in Manukau. I was truly honest when I left that day; I told myself this service that provided by the staff was so amazing. Well-trai... See more

Company replied



Company details


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,569)

538 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Specsavers at Te Rapa

Specsavers at Te rapa have very nice friendly staff and Nigel (a locum optician) was excellent in every possible way.

2 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Should be a 10 star

5 stars is not enough. It should be a 10! I came in to Specsavers Papakura yesterday afternoon as my glasses hit the ground and one of my lenses came out. I have progressive eyesight and really need my glasses. Jen got me to sit down and relax while she kindly and expertly repaired my glasses at no charge. I was more than happy to pay a fee for the repair but it wasn't required. My glasses are better than ever. Anytime I have come into this store, the staff members have been so nice and helpful. I will continue to go back for eye tests and glasses and recommend this store to anyone I can. Thank you. 😀

9 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 5 out of 5 stars

Richmond Nelson Branch

Richmond Nelson Branch
What can I say what a great team of people couldnt fault the service received.
I received a call from Julie yesterday morning saying my glasses had arrived in store .Sent by courier to my address in Westport overnight received early this morning.
Highly recommend Spec Savers Richmond Mall Branch .

Thanks Rob Jones

8 July 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review!

Rated 5 out of 5 stars

Great experience, easy process

The entire process was very easy, I had no trouble navigating the website. Delivery was super fast and the glasses fit perfectly

16 June 2026
Specsavers logo

Reply from Specsavers

Thank you so much Tony!

Rated 5 out of 5 stars

I had a great experience at Specsavers…

I had a great experience at Specsavers New Lynn. The optometrist was professional, thorough, and took the time to explain everything clearly, making me feel comfortable throughout the appointment. The staff were also fantastic—they quickly booked me in and were friendly, efficient, and helpful from start to finish. Excellent customer service all around. Highly recommend!

27 June 2026
Unprompted review
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Reply from Specsavers

Hi Hiral, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Hiral!

Rated 5 out of 5 stars

Exceptional customer service

The staff in Napier are very caring and helpful and I couldn’t be happier with the whole experience. They worked around my disability and made it so much easier for me. I’ve been there twice now and have been treated incredibly well on both occasions. Their prices are so much cheaper than I’ve been paying in the past and they have a good range of frames to choose from too. I would highly recommend them.

26 June 2026
Unprompted review
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Reply from Specsavers

Hi Lynda, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Lynda!

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