Richmond Nelson Branch What can I say what a great team of people couldnt fault the service received. I received a call from Julie yesterday morning saying my glasses had arrived in store... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jessie was a student optometrist , she was amazing very gentle and nervous which I didn’t mind at all .I gave her space and let her do what she thought was significant for my eyes , very calm and frie... See more
Company replied
Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier.... See more
Company replied
As I mentioned earlier, that was my first time visiting your clinic in Manukau. I was truly honest when I left that day; I told myself this service that provided by the staff was so amazing. Well-trai... See more
Company replied
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Well-accommodating staff and very…
Well-accommodating staff and very professional.
3 August 2026
Unprompted review
Reply from Specsavers
Thank you, Bojie!
The company did suggest options
The company did suggest options, including a new eye-test.
7 August 2026
Unprompted review
Reply from Specsavers
Hi Bruce, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.
Reply from Specsavers
Thank you, Oz!
Reply from Specsavers
Thank you!
Great staff and very quick and helpful
Great staff and very quick and helpful
7 August 2026
Unprompted review
Reply from Specsavers
Thank you, Ciska!
Overall
Overall, it's all good. Looking forward to more products and activities.
10 August 2026
Unprompted review
Reply from Specsavers
Thank you, Yanxia!
Shay is a wonderful Optometrist who…
Shay is a wonderful Optometrist who offers the best customer service.
5 August 2026
Unprompted review
Reply from Specsavers
Hi there, thank you for your amazing review!
I would want everyone to thank…
I would want everyone to thank specsavers they are awesome people just wanna thank them so much my son sometime can be shy as an they were awesome with my son made him feel comfortable an he was happy little boy
25 July 2026
Unprompted review
Reply from Specsavers
Hi there, thank you for you amazing review!
I would be repeating myself
I would be repeating myself, please read my survey.
24 July 2026
Unprompted review
Reply from Specsavers
Thanks for your amazing review!
Walked out half an hour after my…
Walked out half an hour after my booking time
20 July 2026
Unprompted review
Reply from Specsavers
Hi Alan - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Easy and very supportive
Really good advice and support from staff at the local store, along with easy to navigate website for ordering contact lenses
14 July 2026
Reply from Specsavers
Thank you, Bill!
New lenses only
I didn’t realised after I read the leaflet and it says if you not satisfied with 3 months. In Hamilton they didn’t mention this to me, what a waste of resources.
22 July 2026
Unprompted review
Reply from Specsavers
Hi there, thanks for reaching out. Are you able to send your feedback through our online feedback form here?
https://www.specsavers.co.nz/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action. Thanks and take care.
Great helpful friendly service
Great staff, who provided a helpful and fast service.
3 August 2026
Unprompted review
Reply from Specsavers
Thanks for your lovely review, Joanne!
Reply from Specsavers
Thanks for the lovely review, Geoff!
Specsavers Levin
Levin is so lucky to have this wonderful service. Wonderful friendly staff & so helpful.
23 July 2026
Unprompted review
Reply from Specsavers
Thank you, Tracey!
Staff were soo helpful make my decision…
Staff were soo helpful make my decision much easier
27 July 2026
Unprompted review
Reply from Specsavers
Thank you, Vladimir!
I felt that my concerns were listened…
I felt that my concerns were listened to and addressed. Extremely good customer service.
29 July 2026
Unprompted review
Reply from Specsavers
Thank you, Sheila! We're so happy to hear it!
comprehensive eye examination for an…
comprehensive eye examination for an extremely reasonable price.
25 July 2026
Unprompted review
Reply from Specsavers
Thank you, Robert!
Friendly staff a good product at the…
Friendly staff a good product at the right price
22 July 2026
Unprompted review
Reply from Specsavers
Hi there, thank you for the fantastic review!
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