First time there. Pleasantly surprised. Everything run very smoothly. Plenty to occupy us. Lovely bar and relaxation area. Good views of the race tracks from many extremely comfy spots. Especially li... See more
Company replied
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Review summary
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The reason I gave 4 stars was because I had trouble in booking the treatment as I didn’t wanted to pay the £10 cancellation fee and the system didn’t let me to pay I was disappointed called the hote... See more
The Crown Plaza at Victoria Docks was great - especially the hotel staff in the bar and restaurant who couldn't do enough to serve us. However I've only given 4 stars because we had huge problems on... See more
Company replied
Lovely treatments and afternoon tea. My only issue they do not have robes for people who are tall and a size 18 small robe that didnt fit ruined my experiencd
Company replied
Company details
Written by the company
The leading central reservations & advice service for UK spas. Our easy to use website helps you to quickly find your perfect spa experience combined with our best price guarantee you can be confident of the BEST prices booking with us.
Find your indulgence with SpaSeekers
Written by the company
- Best Price Guarantee on UK wide spa experiences
- Choose from our nationwide selection of spa experiences including: Spa Day & Breaks, Deals & Gift Vouchers
- Spa Gift Vouchers from just £25
- Redeemable UK wide at around 500 locations
- Award winning customer service
- Free impartial advice & booking service
- Specialists in group bookings
- Book online or by phone
- Instant gift vouchers from £25
Contact info
4 Villiers Court, Copse Drive, Meriden Business Park, CV5 9RN, Coventry, United Kingdom
- www.spaseekers.com
4.3
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Easy to book online and good value
23 August 2026
Reply from SpaSeekers.com
Hi Anthony
Thanks for your fab review!
We're so pleased to hear you found the website easy to use and complete your booking!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Extremely disappointing
Extremely disappointing. Booked an afternoon slot for a reason & then found out my treatment was booked for 10am. Didn’t make any sense. Had to go to great lengths to rearrange things. The spa itself (Chelsea Harbour Hotel) was like a relic from the 1980’s. Really tired, grubby & pool/showers with dirty. Gross. Layout is very weird as well. Lots of steps. This is a terrible booking system & destination. Shame as was looking forward to a nice day out with a friend & ended up being very stressful.
18 August 2026
Reply from SpaSeekers.com
Hi Sophia,
Thank you for your feedback, we're sorry for the disappontment caused, particularly as you had specifically chosen an afternoon slot and then discovered that your treatment had been booked for 10am. We completely understand how frustrating this must have been, especially when you had made plans around the time you selected.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can review your feedback with their team.
Billie @SpaSeekers💜
Reply from SpaSeekers.com
Hi Anon,
Thanks for your lovely review!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Cut Out the Middleman
Let’s start with the positives first.
The website is easy to use. I couldn’t book using the hotel’s website but I could book the hotel’s spa via SpaSeekers.
The negatives:
1. It cost my GBP 5 more than if I had booked directly through the hotel.
2. During the booking process their website specifically states that you can choose not just a date but a specific time before finalising payment.
I selected the only evening option available. A three hour slot starting at 8:30 PM. This would have meant ending my session at 11:30 PM. But the hotel’s spa (Brookland’s Hotel and Spa) closes at 10:30 PM so obviously their system doesn’t properly synch with that of hotels.
Also, despite selecting a specific evening slot, the confirmation I received from SpaSeekers stated that I needed to contact the spa directly to arrange a time or I would forfeit the booking I had paid for if I showed up and the spa had no availability.
As a result, I needed to contact the hotel’s spa directly anyway. So why bother using SpaSeekers? It costs more and you end up having to do the same work as you would booking directly.
My advice is to cut out the middleman.
21 August 2026
Unprompted review
Reply from SpaSeekers.com
Hi Karin,
Thank you for taking the time to share such detailed feedback, and we’re pleased to hear you found the SpaSeekers website easy to use.
We’re very sorry for the issues you experienced with the booking, particularly the incorrect time slot and the need to contact the spa directly afterwards. We completely understand how frustrating this must have been, especially when the booking information suggested you could select a specific time.
We’d also like to clarify that the pricing displayed on our website is provided directly by the venue, so the rates shown to customers are supplied by the spa itself. We’re sorry for any confusion caused by the difference you experienced.
Your feedback regarding the booking process and the synchronisation of availability will be raised internally with the relevant team so that this can be investigated.
Thank you again for bringing this to our attention.
We hope you do enjoy your expeirence at the Brooklands Hotel and Spa
Billie @ SpaSeekers 💜
Really simple to use website
Really simple to use website, easy to book, informative and fast process.
21 August 2026
Reply from SpaSeekers.com
Hi Jayne,
Thanks for your fab review!
We're so pleased to hear you found the website simple to use and the booking system easy as well!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
I found the booking system for the spa…
I found the booking system for the spa easy to use.
17 August 2026
Reply from SpaSeekers.com
Hi Susan,
Thanks for your lovely review!
We're delighted to hear that you found our booking system easy to use.
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Reply from SpaSeekers.com
Hi Lorna,
Thanks for your lovely review!
We're so glad you had an easy booking experience and you found the instructions nice and clear!
We look forward to assisting you with your next booking with SpaSeekers!
Billie @ SpaSeekers 💜
Reply from SpaSeekers.com
Hi Jayne,
We’re delighted to hear that you enjoyed our service and found a great selection of spa experiences to choose from. It’s fantastic to know you found our website easy to use and the booking process nice and straightforward.
We hope you have a wonderful time and we look forward to helping you book your next trip!
Billie @ SpaSeekers 💜
Straightforward booking process and…
Straightforward booking process and great communications throughout.
15 August 2026
Reply from SpaSeekers.com
Hi FJ,
Thanks for your lovely review!
We’re delighted to hear that you found the booking process straightforward and enjoyed the communication throughout.
We hope you have a wonderful time and look forward to welcoming you back to SpaSeekers for your next experience.
Billie @ SpaSeekers 💜
Great service
The team have been most helpful in getting my booking sorted. They have gone the extra mile . It’s been good to chat. Thank you so much.
19 August 2026
Reply from SpaSeekers.com
Hello,
Thanks for the lovely review! So glad the team could were so helpful and assisted you with your booking.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
I mistakenly entered the wrong dates…
I mistakenly entered the wrong dates for my wife's spa break. Spa seekers went out of their way to reschedule with minimum fuss. All dealt with in a professional manner
19 August 2026
Reply from SpaSeekers.com
Hi Francis,
Thank you so much for your wonderful review!
We’re delighted to hear that our team were able to help reschedule your wife’s spa break and make the process as smooth and hassle-free as possible.
It’s fantastic to know you found everything professional and that we could get things sorted for you. We hope your wife has a wonderful time and enjoys her relaxing spa break
Billie @ SpaSeekers💜
Very helpful
Very helpful, friendly staff who arranged our spa experience to fit in around our stay.
29 July 2026
Reply from SpaSeekers.com
Hi annette,
Thank you for your fabulous review!
We’re delighted to hear that our team were able to help arrange your spa experience around your stay. It’s wonderful to know you found our staff friendly and helpful, and that we could make everything work smoothly for you.
Billie @ SpaSeekers💜
Using voucher online wouldn't work
Using voucher online wouldn't work
Went on chat they resolved it booked it all and it was sorted within 2 mins
Fab customer service
14 August 2026
Reply from SpaSeekers.com
Hi Hayley,
We’re sorry you initially had trouble using your voucher online, but we’re delighted to hear that our team was able to quickly resolve this for you and get everything booked within just a couple of minutes!
It’s fantastic to hear that you were happy with the customer service you received. We really appreciate your kind words and hope you have a wonderful time at your spa experience!
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Susan,
Thanks so much for the lovely review! Great to hear the website was easy to use for you to secure your experience.
We’d love to welcome you back for another spa experience soon!
Billie @SpaSeekers💜
Lovely treatments and afternoon tea
Lovely treatments and afternoon tea. My only issue they do not have robes for people who are tall and a size 18 small robe that didnt fit ruined my experiencd
17 August 2026
Reply from SpaSeekers.com
Hi Charlotte,
Thanks for the lovely review! We're so happy that you enjoyed your treatments and afternoon tea.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @ SpaSeekers💜
Didn’t have availability for the date I…
Didn’t have availability for the date I booked for it yet it let me go ahead and book it so then I had to locate to a different site which cost me more diesel and the jacuzzi was broke spa was dated and dirty . The treatments were average
13 August 2026
Reply from SpaSeekers.com
Hi Tl,
Thank you for taking the time to leave your review. We are so sorry to read about your experience and completely understand how frustrating this must have been, especially after travelling.
This certainly isn't the level of service we aim to provide. From what you've described, it appears the spa's availability may not have been updated correctly before accepting live bookings, resulting in a reservation being confirmed when the spa was unfortunately unable to accommodate it. While this is extremely rare, we completely appreciate how disappointing this must have been.
Once again, we're very sorry for the inconvenience and disappointment caused.
Thank you, Billie @SpaSeekers 💜
Reply from SpaSeekers.com
Hi Lyn,
We’re delighted to hear that you found our website easy to use and enjoyed making some great savings too! It’s wonderful to know we could make finding and booking your spa experience simple and great value.
We hope you have a fab spa experience and would love to welcome you back again soon!
Billie @ SpaSeekers💜
Reply from SpaSeekers.com
Hi Steven,
Thank you for your review!
We're glad to hear your expeirence was good!
We look forward to welcoming you back to SpaSeekers for your next experience
Billie @ SpaSeekers💜
Great value for money
Great value for money, easy to book, clean and staff are helpful.
13 August 2026
Reply from SpaSeekers.com
Hi Liz,
Thanks for the review! We're so happy that you enjoyed your spa experience.
SpaSeekers reviews are intended to reflect your experience with the SpaSeekers booking service. However, we appreciate you taking the time to share your feedback about the venue.
We’ll make sure your comments are passed directly to the spa so they can share with their team.
Billie @ SpaSeekers💜
Make sure you read the small print…
Make sure you read the small print about confirming your treatment times with the spa itself!
17 August 2026
Reply from SpaSeekers.com
Hi Cindy,
Thank you for your feedback.
We advise that you call the venue once you have received official confirmation from SpaSeekers to confirm that you are happy with the times that have been allocated.
We hope to welcome you back to SpaSeekers to book another experience soon!
Billie @ SpaSeekers 💜
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