SpareFoot Reviews 

50,523
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 2,093 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and helpful, contributing to a smooth and efficient service. Many highlight exceptional customer service, noting representatives are professional, polite, and guide them thoroughly. The user experience is often described as easy to understand and convenient. However, some people mentioned concerns regarding pricing, citing unexpected administrative fees, higher costs, or quick rent increases. Additionally, a few customers experienced difficulties with customer service, including long wait times, being ignored, or issues with outdated website information, which caused frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing employees as well-spoken, professional,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting helpful and informative staff... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the design and overall process... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gloria was amazing, and easy to work with, as was her coworker (Gina?). I give them both 5 ⭐️ for their professionalism and assistance. Unfortunately, the computer system is a mess and took a long tim... See more

Rated 4 out of 5 stars

Representative we extremely patient and helpful. HOWEVER, I was told there was only ONE covered 12x35 space available. When visiting the facility I noted approximately 50 open spaces. Even if temporar... See more

Rated 4 out of 5 stars

The girl was very knowledgeable. I’d never heard of this service before. I thought I was calling a storage company, not an agency with knowledge of all available storage units. She explained all steps... See more

Rated 5 out of 5 stars

Everything about securing a storage unit at Storage Star in Meridian ID was easy, starting with the online booking. The unit was pristine, as was the entire facility. Pricing was fair; less than so... See more


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Boat Storage Facility
  4. RV Storage Facility
  5. Storage Facility

Written by the company

SpareFoot is the largest marketplace for storage, making it simpler to move and store your stuff. Whether you're looking to overload your seasonal items long term, need storage for a couple months while you move, or want to store your small business equipment - we've got it all! You can even find space to store your car, RV or boat. Our Sparefoot search tool helps you find the best deals on storage facilities in your area. Our website lets you compare the most storage options nationwide. Simply insert your zip code, and we’ll compare and contrast all of your area’s most reputable storage facilities. Our convenient listings will outline all the features and benefits, allowing you to pick the best solution for your new apartment’s storage needs.

Written by the company

Largest Inventory Online
SpareFoot has the best selection of storage units online, with over 6,500+ facilities across the U.S. to choose from. Need specialty storage? We also offer wine storage, facilities with military discounts and storage for students.
Find the Best Deals
Book with SpareFoot to secure a great price online or by phone. Narrow your search by location, price, size or amenities, and we’ll help you find the best deals on storage, guaranteed.
Storage Made Easy
Quickly compare storage units near you in one simple place. Our comparison shopping tools let you browse exclusive reviews, photos and more so you can find the perfect match.

Contact info

4.2

Great

TrustScore 4 out of 5

51K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(50,523)

1,824 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gen X vs online process= disaster

I'm not one to do everything online. But once I was able to speak with someone it got little bit better. I believe his name was Kevin who helped me on the phone. Good deals. Really once I got the online stuff out of the way, everything else was fairly easy.

23 July 2026
Rated 5 out of 5 stars

The team at the Rosewick Rd. La Plata, MD Spare Foot Storage site

The team at the La Plata, MD location on Rosewick Rd. Is far and away to most patient and accommodating site employees I've met in quite some time. They're knowledgeable and willingness to walk me through the entire process put me at me ease from the start. They escorted me right to my unit and allowed for inspection. The property was immaculate, secured and I have complete confidence in the safekeeping of my property. I would highly recommend this location to anyone I know and care about. These guys are very good and as professional as can be. C. Champion

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Too m a ny compsnies

Too m a ny compsnies, all incentives lost

29 July 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and to see how we can make things right!

Rated 1 out of 5 stars

They don't allow autos only trailers an…

They don't allow autos only trailers an boats. Makes no sense

29 July 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

Rated 1 out of 5 stars

Don't click on this site when looking…

Don't click on this site when looking for a storage facility. Go directly to the storge facility you want to use.

27 July 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

Rated 1 out of 5 stars

I was promised a great space to rent

I was promised a great space to rent, but when I arrived to pay for it, I was extremely disappointed that the space was given to someone else! Very disappointed

19 July 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

Rated 3 out of 5 stars

The rental process is confusing

The rental process is confusing. This company does not operate the property, only reservations for property owners. There is no way to contract for a storage unit, they only take “reservations “ but cannot guarantee the unit size will be available on the day you need it.

22 July 2026
Rated 1 out of 5 stars

2 times in a row I reserved a spot at…

2 times in a row I reserved a spot at spare box. When I went to pay for the spot I reserved the first time it told me that the spot was no longer available. Fast forward a week and same thing made a reservation and when I got to the place it was no longer available. Very frustrating because I had a certain time limit on the stuff I was moving and it really put me in a bind.

26 July 2026
SpareFoot logo

Reply from SpareFoot

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

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