I have used South Downs bikes a number of times from buying riding gear to having full bikes built up. They have an Incredibly hard working team. Going above and beyond for me on more than 1 occasion... See more
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Review summary
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Martin and the team at South Downs Bikes provided excellent service. I ordered a Cube bike from them and they arranged specialist delivery to me in the north west (Cheshire) for no additional charge!... See more
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I've now bought three bikes from SDB and every time I've visited them, they've been extremely knowledgeable, friendly and professional. Martin and the team have always taken the time to look after my... See more
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Having hunted for the correct bike computer mount on several suppliers websites, several sent the wrong one. South Down Bikes hit the mark with the correct description on their website, and prompt del... See more
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Company details
Written by the company
South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.
Contact info
West Street 28, RH20 4EE, Storrington, United Kingdom
- 01903 745534
- online@southdownsbikes.com
- www.southdownsbikes.com
4.7
Excellent
175 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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South Downs bikes is an amazing cycling…
South Downs bikes is an amazing cycling shop, run by a true gentleman. 100% recommend this place to anyone.
1 February 2026
Reply from South Downs Bikes
Thank you so much for the fantastic review! That really means a lot to us. We truly appreciate the recommendation and your support. Hope to see you again soon!
Wow that was Quick.
Wow that was Quick.
Ordered a Rockhoper, great priced bike at about 4.30 on a Wednesday. Email to check weight at 7.30pm
Phone call at about 10.30 Thursday to check I'd be in between 5 to 7pm
Bike delivered by South Down Bikes, not a delivery agent.
Fully set up and suspension tuned for my weight at 5.10pm, 25 hrs after ordering.
Fantastic bike. Very pleased with Service and price.
12 February 2026
Unprompted review
Reply from South Downs Bikes
Thank you for the fantastic review! We’re delighted you were happy with the quick turnaround and personal delivery. Getting your Rockhopper set up and tuned ready to ride is exactly how we like to do things. Enjoy the bike, and we really appreciate your support!
Friendly and happy to chat
Friendly and happy to chat. Even for a simple cheap product.
13 January 2026
Reply from South Downs Bikes
Thanks for the great feedback! We’re always happy to chat and help out, no matter how small the purchase. Much appreciated :)
Perfectly brilliant !
Martin was so friendly and helpful as were the entire staff at Storrington. I've called in many times over the years but the store is some distance from where I live so I used to shop more locally.
Not anymore. Southdown Bikes is firmly my favourite bike shop now.
16 December 2025
Unprompted review
Reply from South Downs Bikes
Thank you so much for the lovely review! Martin and the Storrington team will be delighted to hear this. We really appreciate you making the journey to see us, and we’re proud to be your favourite bike shop!
Reply from South Downs Bikes
Thanks for the feedback! We’re glad you were happy with both the price and the delivery speed
Bought a shimano wireless from there…
Bought a shimano wireless from there came perfectly boxed and was quick delivery. Arrived in estimated time aswell
1 January 2026
Reply from South Downs Bikes
Thank you for the review! We’re glad everything arrived well packaged and on time — enjoy your new Shimano setup!
Reply from South Downs Bikes
Thanks for the great feedback! We’re glad you were happy with the service and fast delivery — much appreciated
Cube mtb
Absolutely fantastic service. Friendly and kept me informed with everything. I dealt with Andrew and he couldn’t of been more helpful.
7 January 2026
Reply from South Downs Bikes
Thank you for the fantastic review! Andrew will be delighted to hear your kind words. We’re really pleased you felt well looked after and kept informed throughout — much appreciated!
Great service
Great service , repairs carried out professionally, quickly and at reasonable cost . What more can you say
But thanks 👍
8 January 2026
Unprompted review
Reply from South Downs Bikes
Thank you for the fantastic review! We’re glad you’re happy with the repairs and the service — your support is really appreciated 👍
Purchased a gift token for a son in-law…
Purchased a gift token for a son in-law so straight forward this time. I have used them in the past for other items and well worth a trip out.
21 December 2025
Reply from South Downs Bikes
Thank you for the great review! We’re glad the gift token purchase was straightforward and that you’ve enjoyed shopping with us before — we really appreciate you making the trip out to see us.
I have used South Downs bikes a number…
I have used South Downs bikes a number of times from buying riding gear to having full bikes built up. They have an Incredibly hard working team. Going above and beyond for me on more than 1 occasion , once before even offering me parts of their personal bike to get me back on the trail. A proper bike shop with real knowledge and understanding of the sport we all love so much. Big thank you to the team.
1 January 2026
Unprompted review
Reply from South Downs Bikes
Thank you so much for the fantastic feedback. We’re really grateful for your continued support and pleased the team has been able to help keep you riding, even in tricky moments. It means a lot to be described as a proper bike shop — we truly appreciate it!
Customer service was excellent
Customer service was excellent. Checked stock and posted ordered item the same day. Would thoroughly recommend to anyone needing a bike or spare parts.
17 December 2025
Reply from South Downs Bikes
Thank you for the great review! We're pleased we could get your order checked and dispatched the same day. We really appreciate the recommendation and your support
another fantastic service by the team…
another fantastic service by the team especially Josh who is a real credit to the company i highly reccommend them to anyone who needs a fast courteous and professional service many thanks guys you are amazing
29 December 2025
Unprompted review
Reply from South Downs Bikes
Thank you for the brilliant review! We’ll be sure to pass your kind words on to Josh — he’ll really appreciate it. We’re glad the team could deliver fast, friendly and professional service, and we truly value your recommendation!
Great service Hope umbrella and bobble…
Great service Hope umbrella and bobble hat both in stock click and collect
13 December 2025
Reply from South Downs Bikes
Thanks for the great review! We’re glad your Hope umbrella and bobble hat were ready for click & collect — enjoy them and see you again soon!
Helpful friendly knowledgeable staff
Helpful friendly knowledgeable staff, always make a good shopping experience. They’re a nice bunch of people with some great products at a competitive price, I highly recommend a visit.
2 December 2025
Reply from South Downs Bikes
Thanks for the great review! We're glad you always have a positive experience with our friendly, knowledgeable team and we really appreciate the recommendation!
Very impressive from start to finish
Very impressive from start to finish. Price was right, customer service 5 star, delivery service very professional and helpful. Always kept up to date with emails and texts. Well done 👍 and thank you.
31 October 2025
Reply from South Downs Bikes
Thank you for the fantastic review! We're delighted to hear everything from the price to the delivery and communication hit the mark. We really appreciate your kind words :)
Limited edition dry robe.
I fell in love with the new multi coloured dry robe. The dry robe company had run out of stock and as they were a limited edition they suggested I check their outlets. I managed to find one in my size at Southdown bikes. I ordered online and they were £10 cheaper than Dryrobe company with free postage!! I am extremely happy. Great customer service too.
10 September 2025
Reply from South Downs Bikes
Thank you for the lovely review! We’re so glad you managed to find your limited-edition Dryrobe with us. Enjoy your new robe and thanks again for choosing South Down Bikes :)
I ordered a part off of their website
I ordered a part off of their website, after speaking to a helpful member of staff. It was dispatched the same day, and arrived a day earlier than expected! I couldn't ask for better service.
21 October 2025
Unprompted review
Reply from South Downs Bikes
Thanks so much for your kind words! Great to hear our team could help and that your order arrived ahead of schedule. We really appreciate your support and hope to see you again soon.
Ordered Saturday night
Ordered Saturday night, maiden cycle Monday evening. Fantastic price for an excellent bike, delivered to my door ready-to-ride by a friendly and informative person who could provide a tutorial.
2 November 2025
Reply from South Downs Bikes
Thank you for the fantastic review! We're really pleased to hear your bike arrived ready to ride and that our setup and handover were helpful. Great to know you were out on your maiden ride so soon – enjoy the miles, and we’re here if you need anything along the way :)
NEVER USE SOUTH DOWNS BIKES
NEVER USE SOUTH DOWNS BIKES! As a seasoned rider I have used many bike companies over the years but this one should not be allowed to trade. I ordered a Levo remote from them online. They put the incorrect delivery address which unknowing to me meant it arrived at my neighbour who returned the parcel to sender. Over a period of a month and countless attempts to get this corrected and a new one issued or refunded the manager ceased correspondence. Terrible customer service and now I am out of pocket ans still need the part. AVOID AVOID AVOID this company.
2 October 2025
Reply from South Downs Bikes
We’re sorry to hear you felt disappointed with your experience. To clarify the situation: when you informed us that the original delivery had gone to your neighbour, we immediately offered to send out a replacement while the first parcel was still with them. You later advised us that the original item had been returned to us, and as soon as it arrived back on 3rd October, we issued a full refund that same day.
We appreciate that this was a frustrating situation, but we did work to resolve it as quickly as possible once the item was returned. If you still require the part, we’re more than happy to assist in finding an alternative or checking availability again.
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