While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We recently set up Sotpay in our dental surgery, and the experience has been excellent. The support team has been incredibly helpful throughout the process. A special thanks to Simon ,who handled ev... See more

Rated 5 out of 5 stars

Started using gala tents two months ago and being in the service industry all my life and I’ve got to say I have never come across service like it SPOT ON👍👍👍the selling teams knowledge and expert... See more

Rated 2 out of 5 stars

System had just had an update that week but I wasnt able to use it at first. Then it wouldn’t link to safari but eventually I downloaded chrome and I was able to finally make the payment. It needs to... See more

Company replied

Rated 5 out of 5 stars

Great transaction- took any worry away with letting me click on link and pay myself rather than give details on phone Great work to gala tent - Awsome customer service and product too!Would recommend... See more

Company details

  1. Payment Service

Written by the company

Accept card payments from anybody, anywhere, for anything. Send a secure payment request link from SOTpay to any of your clients' preferred payment channel, including telephone, email, SMS, web chat, WhatsApp, and social media.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic support team

We recently set up Sotpay in our dental surgery, and the experience has been excellent. The support team has been incredibly helpful throughout the process.
A special thanks to Simon ,who handled every enquiry quickly and professionally. His prompt responses and clear guidance made the whole setup smooth and stress free. I would highly recommend sotpay to any business looking for reliable payment secure software

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Total Peace of…

Outstanding Service and Total Peace of Mind!

We’ve been using SOTpay for our business payments, and it’s been a complete game changer. The system is incredibly easy to use, secure, and gives both our team and our customers total confidence with every transaction. The support from the SOTpay team has been first-class — quick responses, clear communication, and a genuine understanding of how businesses operate.

It’s rare to find a payment solution that combines security, simplicity, and great service so well. We wouldn’t hesitate to recommend SOTpay to any business that values professionalism and peace of mind.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Supplier hasn’t received the money from SOTPAY

Paid using SOTPAY a few days ago. The money is pending on my account and the supplier is asking me to pay again as they haven’t received the money from SOTPAY. What a muddle. The email saying that the payment has failed has come from SOTPAY.

11 October 2025
Unprompted review
SOTpay logo

Reply from SOTpay

Hi John, Thank you for your feedback. Please note that SOTpay provides the secure payment facility only; we don’t handle or process funds directly. You’ll need to contact your payment provider or the business you made the purchase from to resolve this matter.

It appears your review has been left on the wrong company’s page, so we’d appreciate it if you could remove or update it once you’ve spoken with your supplier.

Who is your supplier?

Thank you for your understanding.

Rated 5 out of 5 stars

First class company

Started using gala tents two months ago and being in the service industry all my life and I’ve got to say I have never come across service like it SPOT ON👍👍👍the selling teams knowledge and expertise of product is second to none and nothings to much trouble
Total excellence and the produces have always arrived next day by 10am
A first class experience with a first class product keep up the good work a totally satisfied customer

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Worked well

Worked well , no problem at all , quick transaction, speedy delivery from gala tent.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

SOTPAY easy safe payment

I placed an order over the phone with Galatent. The payment was very sick and easy, and also very safe. An excellent system that works well - both quickly and painlessly.

4 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look