Sonetel Reviews 

3,949
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 871 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, highlighting their patience and clear communication. The customer service is frequently described as excellent, with many appreciating quick responses and proactive support, making the overall service reliable and user experience smooth. However, some customers noted difficulties with the multi-step verification process and occasional service functionality issues like dropped calls or SMS problems. A small portion of people also reported account bans without notice, with some expressing strong dissatisfaction when services failed after payment.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the team's promptness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmeet was polite, cordial, friendly, positive, reassuring and clear in communications about what was needed on my part. Thorough as well. Follow through was perfect. Thank you for your help.

Rated 5 out of 5 stars

I had a wonderful experience with Sonetel! The support team guided me through every step of the verification and activation process with patience and professionalism. They were always quick to respon... See more

Rated 5 out of 5 stars

Customer service from Priya and the Sonetel team was excellent—prompt, professional, and thoughtful enough to follow up to make sure everything was working as expected. The number is now up and runnin... See more

Rated 5 out of 5 stars

The customer agent was really quick! He provided concrete answers and a name. The tone was friendly and helpful. It's a business model built on foreign text messages that people need, and that's at th... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(3,949)

880 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the app is meeting its purpose smoothly

the app is meeting its purpose smoothly. quite nice, clean minimalistic user interface. no ads first of all. calling wise, the voice quality is good, but the voice volume in the app is slightly lower, maybe they can add option to increase volume to 200X or 300X. They have highly active customer support. so your money/subscription/account is safe.

will definitely to go with your calling. i am using it to dial us numbers.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support for Last-Minute Skype Number Transfer

Great customer service from Sonetel.

I signed up for a Sonetel account to transfer my Skype number after the advertised expiration date. It was right on the last day, so I was not sure whether the transfer would still be possible.

Annu R was very quick to respond and guided me clearly through the process. It was a real bonus that the number could still be transferred successfully.

Really appreciate the prompt support and great service. Thank you, Annu!

30 March 2026
Rated 1 out of 5 stars

SCAM

SCAM, SCAM, SCAM!!!!

This company is total scam. I created an account. paid $14. They closed my account within a day after payment. Customer support is totally trash. They don't even help. Replies to the emails after hours. Never provide the service I need. No reason why my account get closed. Took all personal inof from billing addresses, utility bills, ID card, selfies etc. Also cant let me login to my account. My card is connnected still.

Did this again when I created second account becasue they told me to create new account since my first acocunt was closed. DID THE SAME THING.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Positive Experience

I've had a positive experience with Sonetel so far. The setup process was straightforward, and the platform offers useful features for managing virtual phone numbers and business communications. Customer support has been responsive when needed. There is still room for improvement in a few areas, but overall it's a reliable service that provides good value for businesses.

26 May 2026
Rated 5 out of 5 stars

Sonetel is a great and affordabl

Sonetel is a great and affordable solution for business phone services. Their platform is easy to use, the pricing is very reasonable, and the service works well for growing companies. The team has also been helpful and professional, making it easy and pleasant to work with them.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service.

Highly recommended! The service works very well and, unexpectedly, the customer service is truly outstanding. The setup process for some international virtual number services involve some time-consuming regulatory hoops to jump through, but these are obviously not Sonetel's fault. Kiran from customer support did a fantastic job, walking me patiently and efficiently through the whole process.

26 May 2026
Rated 1 out of 5 stars

This is a scam, beware

This company is a scam, the requested all my personal credentials and did not provide any service

25 May 2026
Unprompted review
Sonetel logo

Reply from Sonetel

Hi Mishel,

We're sorry for the confusion and understand your frustration.

Sonetel is unable to provide services in certain countries due to regulatory restrictions — Israel is one of them. This is the reason your account was suspended, and it has nothing to do with any fraudulent intent. You can find the full list of restricted countries here: https://sonetel.com/en/help/help-topics/terms-conditions/suspended-countries/

We have already processed your refund. If you have any concerns about your personal data, we are happy to delete it upon request in accordance with GDPR.

Please reach out to us at support@sonetel.com if you need any further assistance.

Regards,
Vamshi B
Support Supervisor

Rated 5 out of 5 stars

affordable and responsive

Great company, affordable services, quick responses to solve solutions for business owners. Glad I found them!

24 May 2026
Unprompted review
Sonetel logo

Reply from Sonetel

Hi,

Thank you for sharing your feedback and we're sorry to hear about your experience.

We take such concerns very seriously. However, we are unable to locate the details of your account to investigate this further. We would genuinely like to look into this and address your concerns.

Could you please write to us at support.supervisor@sonetel.com with your registered email address and any relevant details? We will make sure your case is reviewed and resolved promptly.

Regards,
Vamshi B
Support Supervisor

Rated 5 out of 5 stars

I live now in Panama

I live now in Panama, have a Swiss mobile and a Panama mobile number. To use a special service from Switzerland without costs for raoming, Sonetel gave me a proper and unexpensive solution.

25 May 2026
Rated 5 out of 5 stars

I had a very positive experience with Customer Support

I had a very positive experience with Sonetel’s customer support. Jasmeet was extremely professional, patient, and helpful throughout the entire process. All my questions were answered promptly, and the assistance provided made everything smooth and stress-free. I truly appreciate the excellent support and would definitely recommend Sonetel based on my experience.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

It is scam and service doeant work

It is scam and zervice doeant work. This company is supposed to take money for you withhout any services.

24 May 2026
Unprompted review
Sonetel logo

Reply from Sonetel

Hi Mark,

Thank you for your feedback and I'm sorry to hear you've had this experience.

I'd like to personally look into this for you. Could you please reach out to me directly at support.supervisor@sonetel.com with your registered email address and details of the issue you faced? I will personally ensure this is investigated and resolved for you.

Regards,
Vamshi B
Support Supervisor

Rated 5 out of 5 stars

Personal US number in PH

I've been looking for a way to make calls with a US phone number for personal use mainly for travel since I'm in the Philippines and internet connection is not always that stable. Got a US number with Sonetel, got thru verification easily and made calls to my relatives in the US right away using their call forwarding service. I was guided step by step by their customer service until I was fully set up. Real awesome!

14 May 2026
Rated 5 out of 5 stars

Great customer service

I found and signed up Sonetel when Skype announced to stop its service a year ago. The porting process of my phone number was easy, the customer service is superb. Keep up the good work Sonetel team!

11 May 2026
Unprompted review

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