Son Video Distribution Reviews 3,070

Fast and professional shop. I recommend. Specifically, Caroline from the Transport/Logistical Department is Aamzing - kind and efficient. Thanks for your help on my big TV's delivery, Caroline! Really appreciate it.

Super efficient and reliable. They offer a wide range of products at very competitive prices.
And the customer service is amazing — special mention to Caroline, who was a huge help in resolving a minor delivery issue.

I ordered speakers from Son-Video on 28 November as a holiday gift. On the product page, the delivery time was clearly stated as 3–5 days, which was a key factor in my purchase decision, especially considering this is a premium product.

As of 17 December, the order has still not been delivered. The delivery date has been postponed multiple times: firstly to 12 then to 17 and is now got the message about 19 December, but there is still no clear confirmation.

What is most disappointing is the lack of customer service. There has been no proactive communication, no proper follow-up, and responses (when they happen) are slow and unhelpful. When you purchase an expensive product, you expect a completely different level of service.

If a company cannot meet the stated delivery timeframe, it should not advertise it. At the very least, customers deserve accurate delivery estimates and transparent communication. Misleading delivery labels and poor support show a lack of respect for customers.

This has been a very frustrating experience, and unfortunately, the worst customer service I have encountered for a premium purchase.

Update: its 19th and I still have no confirmation about my order, nor change in status, still Processing. They never reply to my tickets or emails. This reply below my review doesnt change anything and doesnt give any clarification but just to fob off a client. Waiting for my order for three weeks when its mentioned 3-5 days is feeling like a simple scam. I wonder if my order even going to be delivered ever.. I think its better to escalate this case with police and law enforcements..
Update: order was delivered on 23d of December.

I highly recommend Son-Video not only for their fair prices but also for their professionalism. I’m based in Belgium and recently bought a TV from Son-Video. When an issue came up, I contacted their support team, and Keny assisted me with exceptional professionalism. His help truly reflects how much Son-Video values its customers.

I’m very happy with my purchase and will definitely consider buying more from them. Reliable company, great team, excellent service.
Thank you, Keny!

The customer service was excellent. I really appreciate their service and assistance throughout the process.
Thanks Hadama.

Morgan was very professional, and above all, very patient with all my questions, thanks again!

Very smooth transaction
Merci Guillaume!
Regards Roger from Belgium

Fast, professional help. All the best!
Mr. Guillaume was very helpful. Thanks!

Great experience, everything delivered as it should. Bought a huge TV and it arrived perfectly. No other store in France was able to provide such service!
Will buy again.

Excellent customer service.
The shop is great, the prices too, but what gives it the edge / set it apart is their wonderful customer service.
Merci beaucoup!

Son-Video has a local branch close to where my family lives, so I could get a more live explanation of different alternatives to the type of product I was looking for before ordering it.
The delivery was as promised within 48 hours from time of payment.
In my particular case Aurelie, the shop manager was very kind and knowledgeable about the product, so I could enjoy great advice for free.
Also the prices seem very competitive.

Un grand merci à Morgan pour son accueil et professionnalisme !!!

I bought 3 high-ticket items. It transpired that only 2 were in stock and they refused to restock the remaining item for me due to constraints by the supplier.
They point blank denied my request for an honorable reimbursement so I can finish my purchase on another website at a higher price, and just flat out forced me on to their low value reimbursement offer.
Rather than look at the situation as a whole and seek my fulfilment first, they just wanted me gone and the situation closed and did so illegally by ignoring me and tearing up the buyer-sellers agreement made at purchase and proceeding with shipment and reimbursement without my consent.
This company has to change. Avoid if possible despite temping offers, stick with the highly successful Amazon for real customer fulfilment.

The product arrived way earlier than expected in perfect packaging. I highly recommend these guys.

In all these years I had and have a very good experience with Son&Vidéo.
Always quick answers to your question.
And a fast delivery also to my country Belgium.
And most of all; very good offers and prices.
Once I had a problem with a loudspeaker and their waranty service react well.

During their recent refurbished product sale I thought I got a good deal on one of the more popular high-end headphones.

I paid the 10% deposition fee and all, but suddenly 2 days later Son-Video cancelled the order.

Just have that in mind if you ever buy one of the more popular products when they're having a refurbished sales campaign.

Communication was a bit disappointing as well, It looked to me like they were using Google translate. Having at least a few English speakers on your customer support crew isn't too much to ask if you're selling to the rest of Europe.

If you sell items worth over 1000 Euro's to the rest of Europe, it's pretty baffling that the support can't communicate in English.

Overall I have had a very positive experience with the purchase of Focal Aria 906s'. They were available at a very attractive price and while it was a bit disappointing having to wait for them to be back in stock for 3 weeks they well well worth the wait (and certainly well worth the price). Throughout that period Pierre from the customer support team was very helpful and promptly answered all my queries. Once the product was back in stock again it was dispatched the very same day and delivered to my address (Ireland) within 2 days with DHL express. Thank you.

Au top, un site internet simple et efficace.
Je vous trouve à la hauteur de ce que l’on attend chez les professionnels du son et de l’image.
Profitons des à présent de notre matos.

Encore un grand MERCI!!!