Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
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Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't Replacement Parts
I own a plug in snow blower. It works well but the blades on the plastic auger are getting chewed up. Ihave contacted customer service and they tell me you no longer make the 18" auger I wish to replace. If I can't replace the auger it will soon be useless. That makes it a throw away item. I will not do business with a company that makes a three year old item obsolete. Where is your environmental consciousness?
You have lost a customer. Maybe you don't care.
22 February 2026
Reply from Shop Joe
Hello Janet,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding the unavailability of replacement parts for your Snow Blower. This is not the level of service or support we aim to provide, and we deeply regret that your experience has left you feeling disappointed.
We take product longevity and customer satisfaction seriously. Your feedback highlights an important area for improvement in both parts availability and product support. We are committed to reviewing our practices to ensure that we can better support customers who wish to maintain and extend the life of their Shop Joe products. We also understand and respect your concern regarding environmental responsibility, and your input will be shared with our team.
While we understand that this situation has affected your confidence in our brand, we sincerely appreciate your honesty, as it helps us identify meaningful opportunities for improvement. If there is any alternative solution or assistance we can provide in the meantime, please do not hesitate to contact our customer service team.
Once again, we apologize for the inconvenience and thank you for your patience and understanding. We value your feedback and hope to have the opportunity to serve you better in the future.
Great customer service
Your customer service agent was experienced and resolved my issue quickly
22 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your positive experience with our customer service team. We are delighted to hear that our agent was able to assist you efficiently and resolve your issue.
Providing knowledgeable and timely support is very important to us, and your feedback reinforces our commitment to delivering excellent service. We truly appreciate you taking the time to let us know, and we look forward to serving you again in the future.
No replacement parts
No replacement parts for Snow Joe.
My post below is unclear as to the rationale from Snow Joe: Snow Joe SJ627E cannot find a replacement auger pulley at a reasonable price.
21 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback and bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced, as this is not the level of service we aim to provide.
To further explore possible options for your concern, we kindly ask that you provide the date code of your unit. If the date code is unavailable, you may also provide a proof of purchase so that we can verify the warranty status and determine the best way to assist you.
We truly value your feedback, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your comments will be shared with our team to guide future improvements.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to reach out to us at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Awful experience
Awful experience. The item I received was previously opened and tampered with. When I tried to assemble, the pieces did not fit. They guarantee a full refund which is not the truth. I emailed customer service to no avail and then called only to be kept on the phone for 45 minutes only to find out i would not receive a full refund. The customer has to pay for mailing label at $14.00 and shipping at $23.98. Awful business practice and horrendous customer experience.
26 February 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention.
We sincerely apologize for the experience you’ve had. Receiving an item that appears to have been previously opened and having difficulty with assembly is certainly not the level of service we aim to provide. We understand how frustrating it must have been to deal with extended wait times on the phone and unexpected return fees.
Please know that we will further investigate this matter to determine what went wrong. We also truly value your feedback, as it helps us identify areas for improvement in product handling, customer service, and overall processes. Your comments will be shared with our team for review and consideration in future improvements.
Once again, we sincerely apologize for the inconvenience. If there is anything else we can assist you with, please feel free to reach out to our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
This is a great company
This is a great company. They stand behind their product. This was my third pressure washer. I always have 2 at a time.
I had issues with one and they were on it. Always answered my emails and sent me a new unit. Couldn’t be happier with the product and the people behind it.
22 February 2026
Unprompted review
Reply from Shop Joe
Hello David,
Thank you for taking the time to share your experience with Shop Joe. We are delighted to hear that our products have met your expectations and that our team was able to promptly address the issue you encountered with your pressure washer.
We take great pride in standing behind our products and providing responsive customer support, and it’s rewarding to know that our efforts contributed to your satisfaction. Your loyalty as a repeat customer is truly appreciated, and your feedback reinforces our commitment to quality, reliability, and service.
Thank you again for your trust in Shop Joe—we look forward to continuing to serve you in the future.
Snoe Joe SJ636E cannot find replacement…
Snoe Joe SJ636E cannot find replacement parts
12 February 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for reaching out regarding replacement parts for your Snow Joe Snow Blower. We understand how important it is to keep your equipment running properly, and we apologize for any difficulty you’ve experienced in locating the part you need.
Please reach out to us directly, and we will do our best to check on the specific part you are looking for and assist you further. Our team is available at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST, and we will be happy to help.
We appreciate your patience and look forward to assisting you.
Shovelution blade brakes and customer service is poor
Snow Joe makes a very good show shovel, the Shovelution. However, with two purchases I've had exactly the same problem, the blade cracked at the base of the handle. Same place, twice. I am not shoveling heavy snow or practicing for an Olympic sport. If the breaks aren't bad enough, customer service has not been good. If one can get to an actual rep, the process is slow and consumes far too much time to get a resolution. Look for better alternatives.
12 February 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate you recognizing the design of the Shovelution and for giving it more than one opportunity.
We are very sorry to hear that you experienced the same issue with the blade cracking at the base of the handle on two separate purchases. We understand how frustrating that must be—especially when the shovel was not being used under extreme conditions. Product durability is extremely important to us, and this is not the experience we want for our customers.
We are also concerned to hear about your experience with our customer service process. Providing timely, efficient, and helpful support is a priority for us, and we regret that your interaction felt slow and time-consuming. Your comments regarding both the product performance and service experience are taken seriously and will be shared with our team for review and improvement.
Customer feedback like yours helps us identify areas where we can strengthen product quality and streamline our support process. We sincerely apologize for the inconvenience and frustration this situation has caused.
If there is anything further we may assist you with, please feel free to reach us at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will be glad to assist.
Thank you again for your honest feedback.
Your representative was polite and…
Your representative was polite and personable. Took care of my issue. Very satisfied.
25 January 2026
Reply from Shop Joe
Hello Ossie,
Thank you for sharing your positive experience with Shop Joe. We’re delighted to hear that our representative was polite, personable, and able to take care of your issue efficiently. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to let us know how we did.
We value your feedback and look forward to assisting you again in the future.
Need to improve instruction booklet…
Need to improve instruction booklet about putting handle together
26 January 2026
Reply from Shop Joe
Hello Leslie,
Thank you for sharing your feedback with us.
We appreciate your input regarding the instruction booklet for your Snow Shovel and understand how clearer guidance for assembling the handle would improve the user experience. At Shop Joe, we continually review our product materials to ensure they are easy to follow and provide all necessary information for safe and efficient use.
Your comments will be shared with our team as we work on improving our instruction manuals for future products. We truly value your feedback, as it helps us enhance both product quality and customer experience.
Thank you again for taking the time to share your experience. If there is anything else that we could assist you with, please feel free to reach out.
Checkout indicated product available
Checkout indicated product available. Charged credit card. Received confirmation and indication that product was being shipped including expected delivery date. Said it would be delivered in 4 days. Confirmed credit card was charged. Did not receive on delivery date or days following nor any communication from Sno Joe.When we called they told us they were out of stock. If I haven’t called I could still be waiting for it to be shipped. We were faced with a serious snow storm. We should have been told it was out of stock when we ordered it. Safe to say I will not be buying any more products from your company.
26 January 2026
Reply from Shop Joe
Hello William,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience you experienced with your recent order. This is not the level of service that we aim to provide, and we completely understand your frustration regarding the lack of communication and the stock issue, especially given the urgency of the snowstorm situation.
Upon reviewing your order, our team processed a refund on January 25. We truly value your feedback, as it helps us identify areas for improvement in our overall customer service, and your comments will be shared with our team to prevent similar situations in the future.
Once again, we apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything else that we could assist you with, please feel free to reach out.
Thank you for bringing this matter to our attention.
Questionable Quality.
After using the SnowJoe only three times, the motor failed. I was very disappointed with your product.
Breaking News: I just received a reply from Snow Joe. I'm sure it can be seen below. It's just 'boiler plate' language that appears in nearly every critical review of a negative nature. I don't find it helpful at all.
25 January 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had with your Snow Blower. This is not the level of quality or service that we aim to provide, and we understand how disappointing it must have been for the motor to fail after only a few uses.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. Your comments will be shared with our team to help us ensure we provide better experiences for our customers in the future.
Once again, we sincerely apologize and greatly appreciate your patience and understanding. If there is anything else that we could assist you with, please feel free to reach out to us.
Thank you for taking the time to share your experience.
Talking to the operators were very great thank you very much the operators and everything…
Talking to the operators and everything they were very professional and very helpful
25 January 2026
Reply from Shop Joe
Hello Phillip,
Thank you so much for your kind words!
We’re thrilled to hear that our team provided you with professional and helpful assistance. At Shop Joe, we strive to ensure every interaction is positive and supportive, and it’s wonderful to know our team met your expectations.
Your feedback is greatly appreciated and will be shared with our team as encouragement to continue providing excellent service.
Thank you again for taking the time to share your experience. We look forward to assisting you in the future!
Reply from Shop Joe
Dear Valued Customer,
Thank you for your update!
We’re glad to hear that your unit is working well with the new battery. Your feedback is appreciated, and it helps us ensure that our products and support continue to meet our customers’ expectations.
If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Thank you for choosing us.
I have a unit 3 yrs old and needs a…
I have a unit 3 yrs old and needs a part... you can help me with fixing unit... only offered a new one at 15% off.
Why would I agree if you can repair in future
26 January 2026
Reply from Shop Joe
Hello Michael,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience you have experienced. This is not the level of service or support that we strive to provide, and we understand your frustration regarding the difficulty in obtaining a replacement part for your three-year-old unit. Your experience highlights an important area for us to review, and we truly value your input as it helps us identify opportunities for improvement in both product quality and overall customer service.
Please know that your comments regarding repair options versus replacement offers will be shared with our team so that we can consider how to better address similar situations in the future. We are committed to learning from customer feedback to ensure we provide solutions that meet your expectations.
Once again, we sincerely apologize for the inconvenience and greatly appreciate your patience and understanding. If there is anything else that we could assist you with, please feel free to reach out to us. Our team is always ready to help with any questions or concerns you may have.
Thank you again for bringing this matter to our attention.
Reply from Shop Joe
Hello Dennis,
Thank you for sharing your feedback.
We’re glad to hear that your unit worked perfectly! Your satisfaction is important to us, and we appreciate you taking the time to let us know about your experience.
If there is anything else we can assist you with, please feel free to reach out to our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We’re always happy to help.
Reply from Shop Joe
Hello Rick,
Thank you for taking the time to share your feedback regarding your recent experience with our customer service team.
We sincerely apologize for any inconvenience or frustration this may have caused. Providing exceptional service is very important to us, and we regret that your experience did not meet the standards we strive to uphold.
We truly value your feedback, as it helps us identify areas for improvement and take steps to enhance the quality of our customer service for all customers. Your comments will be shared with our team to ensure that similar situations are addressed and prevented in the future.
If there is anything else we can assist you with, or if you would like further support, please feel free to reach out to our customer support team at 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We are committed to helping you and ensuring a positive resolution.
I need a replacement scraper blade for…
I need a replacement scraper blade for my snow blower. Scraper blade has Ben on back order for last 2 months. It is unfortunate that I have nice snow blower but, but I cannot use it.
25 January 2026
Reply from Shop Joe
Hello Kurt,
Thank you for sharing your feedback regarding your snow blower.
We sincerely apologize for the inconvenience caused by the unavailability of the scraper blade. We understand how frustrating it is to have a fully functional snow blower but be unable to use it due to a missing part.
At this time, the scraper blade is currently out of stock. Please be assured that your email has been registered for an in-stock alert, and you will be notified immediately once the part becomes available for purchase.
We truly value your feedback, as it helps us identify opportunities to improve parts availability and enhance overall customer service. We appreciate your patience and understanding as we work to resolve this issue.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. Absolutely horrid customer service. I emailed their customer service and according to their own policy, most emails will be replied to within 24 hours. Complete lie! I emailed 4 days ago and have not received a simple reply back! They charged me for my order and NEVER shipped it. It looks like the items are out of stock and instead of letting me know and refunding my order, they simply have let it sit there marked as shipped (even though Fedex and the tracking number state they havent received the package). The order is for time sensitive items..I don't need the snow melt AFTER the snow melts!! I needed it by the latest expected delivery date that I was given by this company (which was supposed to be Monday). It is now Wednesday and the order hasn't even been shipped. Thankfully, American Express sided with me quickly and refunded me my order, but shame on this company for 1. not replying to their emails 2. charging a customer and not refunding when they failed to ship out the order
4 February 2026
Unprompted review
Reply from Shop Joe
Hello Jenna,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your order. This is certainly not the level of service or reliability we aim to provide to our customers.
We understand how concerning it must have been to be charged for an order that was not shipped on time, especially for time-sensitive items, and to experience delays in our response. Please know that we take your feedback very seriously, as it helps us identify areas for improvement in our communication, order fulfillment processes, and overall customer service.
Once again, we sincerely apologize for the inconvenience this situation has caused and appreciate your patience. If there is anything further we can assist you with, or if you would like to discuss your experience in more detail, please feel free to reach out to us directly.
Had to go through a warranty return
Had to go through a warranty return. It took 2 months to get all the instructions to return. Each time their response was longer than what they would allow before closing g a ticket. Then only given their company gift card, because they did not have an equivalent replacement. We bought it at t Lowe’s but did not get a Lowe’s or visa gift card and have to now ask Lowe’s to refund a warranty an extended warranty since we did not reach the time period and now do not have the same equipment. We had to pay about $100 more just
To get the equivalent tool and the batteries etc. this whole process took from November to the end of January and had to hand shovel during a really bad snow storm because we had not received our replacement. So the customer service for this company is terrible. The product worked fine when it was used and not broken.
25 January 2026
Reply from Shop Joe
Hello Angela,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced throughout the warranty process. This is certainly not the level of service we aim to provide, and we regret the impact this situation had on you—especially during an active snow season.
We understand how challenging it must have been to experience delays in communication, extended resolution timelines, and limited replacement options. We also recognize the inconvenience caused by receiving a company gift card when an equivalent replacement was unavailable, as well as the additional costs you incurred to obtain comparable equipment elsewhere. We truly regret that this process took longer than expected and disrupted your ability to rely on the product when it was needed most.
Your feedback is extremely valuable to us, as it helps identify areas for improvement in our warranty procedures, communication timelines, product availability, and overall customer service experience. Please be assured that your comments will be shared with the appropriate teams for further review.
Once again, we sincerely apologize for this experience and appreciate your patience. If there is anything further we can assist you with, please feel free to reach out to us directly.
I did not use it
I did not use it, because was delivered after the show storm, all the snow was allready removed and we dint have any snow after that.
The unit its ok but too small for my property.
I world like to retorned at your Lodi store, and possibile get somenthing little larger 21/23 inches..
Please let me know as sono as possible.
Thanks.
Urbano Venturi
You can call me at 201-450-5297
26 January 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for reaching out to us regarding this matter.
We would be happy to assist you further and review your concern in more detail. To ensure we can explore all possible options, we kindly ask that you contact us directly through one of the following channels:
You may reach our toll-free number at 1-866-225-9723, available Monday through Saturday from 10:00 AM to 6:00 PM EST. Alternatively, you may email us at help@shopjoe.com, and a member of our team will be glad to review your case and check for any possible options available.
Once again, thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve our products and customer service.
We look forward to assisting you.
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