Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
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Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
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I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
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Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
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Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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The snow shovel I brought was too…
The snow shovel I brought was too confusing to put together. Even to hire someone was going to cost me $100 plus. I had to send back because of this. Otherwise I brought many years ago an electric grass cutter and absolutly loved it.
24 February 2026
Reply from Shop Joe
Hello Kathy,
Thank you for taking the time to share your feedback regarding your experience with the 24V-SS13-XR-ULT Snow Shovel.
We sincerely regret to hear that the assembly process was confusing and that it created such difficulty for you. We understand how frustrating it can be when a product setup is not as straightforward as expected, especially when it leads to additional inconvenience or the possibility of extra costs to have it assembled. This is certainly not the experience we want our customers to have.
At the same time, we truly appreciate you sharing your positive experience with the electric grass cutter you purchased from us in the past. It is encouraging to hear that you were satisfied with that product and that it served you well for many years.
Your feedback regarding the assembly process of the snow shovel is very important to us. Comments like yours help us better understand how customers interact with our products and highlight areas where we may need to improve product design, assembly instructions, and overall user experience. Please be assured that your feedback will be documented and shared with the appropriate teams as part of our ongoing efforts to enhance product quality and customer satisfaction.
Once again, we apologize for the inconvenience this situation has caused and we appreciate you taking the time to provide your honest feedback.
zero
zero, but system does not permit.
ShopJoe and SunJoe FAILED to respond to multiple attempts to contact both companies by phone, email, text message.
I need to replace the short service hose inside the housing of an SPX3001. I sent photos. No response. No help. No way I can find to order this part.
So now I get to trash the pressure washer. The replacement will NOT be SunJoe.
Utter, absolute FAIL.
Follow-up to reply from SunJoe:
The reply fails. They're going to work on improving customer service. But, there's nothing in that reply about contacting me, nothing about the replacement part that I need. Nothing. They have my contact info. They make no effort to resolve my problem, just platitudes about working to improve.
FAIL.
Sunjoe -- you have my contact info. You know how to contact me. I look forward to that conversation. And maybe even a replacement part.
23 February 2026
Reply from Shop Joe
Hello Steve,
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you described, as it does not reflect the level of service and support we strive to provide to our customers.
We understand how frustrating it can be when you are unable to obtain assistance or the necessary information regarding a replacement part, especially after making multiple attempts to reach out through different channels. Please accept our apologies for any inconvenience and disappointment this situation may have caused.
After reviewing the details of your concern, our records indicate that a member of our team previously sent an email regarding the part you referenced. However, we regret if the communication did not reach you, was overlooked, or did not adequately address your request. We recognize that clear and timely communication is essential when assisting customers with product support inquiries.
Your feedback is extremely valuable to us. It helps us identify opportunities to improve not only the quality of our products but also the responsiveness and effectiveness of our customer service processes. We take comments like yours seriously, and your experience will be shared with the appropriate teams for internal review and future service improvements.
Once again, we sincerely apologize for the frustration this experience has caused. We truly appreciate you taking the time to share your concerns, as it helps us continue working toward providing a better experience for all of our customers.
No notification when it was not…
No notification when it was not delivered.ordered 2/1/26 realized not delivered 2/21/26 called. Response could not locate address.Re- enter order 2/21/26. Now u want a survey 3/5/26. I have not yet received my order. Need a refund.No product No satisfaction.
23 February 2026
I ordered 2 bags of ice melt that was…
I ordered 2 bags of ice melt that was supposed to be delivered 4 days after order. When I didn’t receive the order I tracked it and at that point it had not been shipped. I cancelled the order because I needed the ice melt. I found some locally.
They broke me I couldn’t cancel the order because it had been shipped. I tracked it again and Fed X had still not picked up the order. Eventually they cancelled the order. Now I’ve been waiting on a refund for 3 to 4 days.
I reached out to their customer service and hastily not heard back. Third communication is non existent.
I won’t buy again from this company because in my opinion they are not trust worthy.
17 February 2026
Unprompted review
Reply from Shop Joe
Hello Wayne,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you described. The situation you encountered is certainly not the level of service we strive to provide, and we regret the frustration and inconvenience this may have caused.
We understand how important timely updates, accurate order information, and responsive customer support are to our customers. Your experience does not reflect the standards we work hard to maintain, and we take concerns like this very seriously.
Please rest assured that we are currently taking the necessary steps to review and address this matter internally. One of our team members will be reaching out to you via email today to further assist and provide additional information regarding your concern.
We truly value the time you took to share your experience with us. Feedback like yours helps us identify areas where we can improve and strengthen the overall quality of our service and customer support. Your comments will be shared with our team so we can continue improving our processes and prevent similar situations in the future.
Once again, we sincerely apologize for the inconvenience you experienced, and we appreciate your patience and understanding.
I appreciated being able to go to their…
I appreciated being able to go to their website and ask questions about my small chainsaw. Once they understood my question, They made their clarification of the answer.
22 February 2026
Reply from Shop Joe
Hello Lisa,
Thank you for taking the time to share your experience. We’re pleased to hear that you were able to visit our website and reach out with your questions regarding your small chainsaw. Our goal is always to provide clear, accurate, and helpful information to ensure our customers feel confident when using and maintaining their equipment.
We appreciate your patience while our team worked to fully understand your question and provide the appropriate clarification. Delivering reliable support and making sure our customers receive the guidance they need is very important to us.
Thank you again for your feedback and for choosing us. If you have any additional questions or need further assistance in the future, please do not hesitate to contact us. Our team is always happy to help.
Watch your money you’ll have to work hard to get your money back
I purchased the Snow Joe 20 Volt cordless snow shovel with warranty and received it on February 4,2026. I used this one time the following week and the auger appeared to be striking the inside of the chute making noise. I contacted the company sent it back to them and then when I called them on February 16 about a refund it turned nasty. Since then, I filed a dispute with PayPal and I’ve sent them the receipt, the documentation, and also the documentation that it was received back at the company and signed for by them. So today here’s where we are. I get emails saying we’ll have to investigate this or we’ll have to come up with an appropriate solution, but you need to tell your bank to reverse the charge back. My response is I’m not doing any such thing. This is how it works. I’m the customer I paid $248.66. The item didn’t work out. It was shipped back to you promptly on February 16 and I have the proof to show it and you owe me my money. Before this I had two conversations with two different representatives that stated my refund should be back within three days. Hadn’t happened… who didn’t see that coming. It’s pretty cut and dry to me, but I can see where this is going. I don’t know what investigation or what appropriate solution that they want to find but it’s pretty simple as I stated, I guess we’re living in this age and time where individuals/companies just do what they want and they justify it. I’ll get my money back. It’s just going to be some big ordeal that it doesn’t have to be just my opinion. I wouldn’t buy anything from this company. I wouldn’t deal with them. I look at this way you either have integrity and you want to do the right thing or you don’t there’s no in between.
Update regarding Snow Joe. My refund was successful and I did get my full refund! I’ve read a lot of reviews from different companies and I guess it makes me sad to think that folks can’t get a refund or get their money back from a product no matter what was purchased or work that was improperly completed. As a side note: If you want any results the BBB is beneficial. Also, depending on where you live, the Attorney General’s office does offer Consumer Protection which investigates deceptive business practices, scams and fraud and protecting the public interest and you can file a complaint with them and they do follow through. Folks work too hard for their money and I can’t think of anybody that gives money away.
12 February 2026
Unprompted review
Reply from Shop Joe
Hello Amelia,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve described. This is not the level of service or product performance we strive to provide, and we understand how frustrating this situation must be—especially after promptly returning the item and following up multiple times regarding your refund.
We truly regret the inconvenience caused by the issue with your Snow Joe snow shovel, as well as the delay and communication concerns that followed. Please know that your experience does not reflect the standards we aim to uphold for product quality or customer care.
We did send you an email yesterday regarding this matter and are currently awaiting your response so we can properly review the details and proceed accordingly. We appreciate your patience while this is being addressed internally.
Your feedback is extremely important to us. It helps us identify areas where we need to improve—not only in product quality but also in how we communicate and support our customers. We will be sharing your experience with the appropriate teams to ensure that similar concerns are prevented in the future and that our service processes are strengthened.
Once again, we sincerely apologize for the inconvenience and frustration this has caused. Thank you for your patience and for giving us the opportunity to review your concerns.
I reached out the week prior to the…
I reached out the week prior to the snow story hoping to get things in order. Never head back, then during the snow storm my machine broke. All your parts are sold out, and no replacement machines in stock. My mother and I both called. And got two different responses. One rep wanted us to ship the broken machine back, the other rep never mentioned shipping the machine back. She said it was not fixable when the auger blades are bent, which is also weird because they all come off, I just need new blades.. service was very poor. The machine itself is a beast, holds up great just had a rough winter and needs some parts that seem impossible to get for some reason. So I’m stuck,
24 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you and your mother have encountered. The situation you described — especially receiving inconsistent information from different representatives and not receiving a response to your earlier outreach — is not the level of service we aim to provide.
We understand how challenging this must have been, particularly during a snowstorm when reliable equipment is essential. We also recognize how confusing it can be to receive differing guidance regarding returns and repairability. Clear, consistent communication is extremely important to us, and we regret that this was not your experience.
We did send an email last Monday regarding this matter. Once we receive the required details requested in that communication, we will be able to proceed with the next steps internally. We appreciate your cooperation and patience as we work through the review process.
Your feedback is very valuable to us. It helps us identify areas for improvement not only in product part availability but also in overall customer service and internal communication. We will be sharing your comments with the appropriate teams to help prevent similar situations in the future and to strengthen the consistency of the information provided to our customers.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding as we continue to look into this matter.
Unhappy w power washer
I have purchased many tools from you and have been very happy with them. However, i purchased 2 powerwashers which both died after minimal use. Only used to powerwash my deck. Died midway thru second summer.
24 February 2026
Reply from Shop Joe
Hello Mary,
Thank you for taking the time to share your feedback with us, and for being a loyal customer. We truly appreciate your continued support and are glad to hear that you’ve been happy with many of our tools. That is why we are especially sorry to learn about your recent experience with the two power washers.
We sincerely apologize for the inconvenience and disappointment caused by both units failing after what you described as minimal use. This is certainly not the level of product performance or reliability we aim to provide. We understand how frustrating it must be to have equipment stop working midway through the second summer season, particularly when it has only been used for routine tasks like cleaning your deck.
Please know that your feedback is extremely important to us. It helps us identify areas where improvements may be needed — not only in product durability and quality control, but also in the overall customer experience. We will be sharing your comments with the appropriate teams so they can review this matter carefully and work toward preventing similar issues in the future.
Once again, we sincerely apologize for your experience and appreciate you bringing this to our attention. Thank you for your patience and understanding.
Reply from Shop Joe
Hello Carlo,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience and are truly sorry to hear that the product did not meet your expectations. This is not the level of quality or service we aim to provide.
We take feedback like yours very seriously, as it helps us identify areas where we can improve — including product design, product quality, and overall customer service. Please be assured that your comments will be shared with our team for review and consideration in future improvements.
Once again, we apologize for the disappointment this has caused. If there is anything further we can assist you with, please do not hesitate to reach out. We appreciate the opportunity to address your concerns.
Representative did the best he could
Representative did the best he could, but the inescapable problem is, you don't offer the parts that would repair the item. We needed a printed-circuit-board assembly (PCBA). We could affordably replace it with a dealer-cost of $40-50 and MSRP of $75-95 and 30 minutes of labor on our end. However, the customer had to be told, their $300 investment, made five years ago, was used a half-dozen times and is now junk.
24 February 2026
Reply from Shop Joe
Hello Jeff,
Thank you for taking the time to share this detailed feedback.
We truly appreciate you acknowledging our representative’s efforts, and we sincerely apologize for the overall experience. We understand how frustrating it must have been to learn that the specific printed circuit board assembly required to repair the unit was not available. This is certainly not the level of service or product support we strive to provide.
We recognize the disappointment of having to inform a customer that their equipment could not be repaired due to parts availability, especially when the repair itself could have been completed quickly and affordably under different circumstances. We understand how important accessible and reasonably priced replacement components are to maintaining long-term product usability.
Please know that your feedback is extremely valuable. It helps us identify areas for improvement in product design, parts availability, long-term serviceability, and overall customer support. We will be sharing your comments with our product development and service teams to help guide future improvements.
Once again, we sincerely apologize for the inconvenience this situation has caused. If there is anything further we can assist you with, please do not hesitate to reach out. We appreciate your candid feedback and the opportunity to improve.
Received damaged item and rep I tried…
Received damaged item and rep I tried to speak with didn't listen and was very hard to understand... got no resolve and trying other means to resolve
22 February 2026
Reply from Shop Joe
Hello Jim,
Thank you for bringing this matter to our attention. We sincerely apologize for the condition in which you received your item and for the experience you had when reaching out to our representative. This is not the level of product quality or customer service we strive to provide.
We are especially concerned to hear that you felt unheard and that your concerns were not properly addressed. Clear communication and attentive support are very important to us, and we regret that this was not reflected in your interaction.
Please be assured that we will further review this matter to determine what went wrong. A member of our team will be reaching out to you directly to gather additional details and explore the possible options available to resolve this issue promptly and fairly.
Your feedback is extremely valuable, as it helps us identify areas for improvement in product handling, quality control, and overall customer service. We will be sharing your comments with the appropriate teams to help prevent similar situations in the future.
Once again, we sincerely apologize for the inconvenience and frustration this has caused. If there is anything further we can assist you with in the meantime, please do not hesitate to reach out.
Experienced problem with electric…
Experienced problem with electric shovel malfunction. Issue dealt with immediately and a satisfactory resolution.
23 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention and for taking the time to share your experience. We sincerely apologize for the malfunction you encountered with the electric shovel. Equipment reliability is extremely important to us, and we understand how disruptive such an issue can be to your operations.
We appreciate your patience while our team addressed the concern. We are pleased that the issue was handled promptly and that a satisfactory resolution was provided. Situations like this are taken seriously, and we continuously review and refine our processes to ensure both product performance and responsive service meet the highest standards.
Your feedback is valuable in helping us improve our products and support systems. Should you have any additional questions, require further assistance, or experience any other concerns in the future, please do not hesitate to contact us. We remain committed to providing dependable equipment and exceptional customer service.
Products have deteriorated
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the years..probably would not purchase from them going forward. Hopefully there are drastic improvements made and I can update this review but seems unlikely.
22 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we strive to provide.
Upon reviewing your case, we see that one of our team members requested a proof of purchase for your unit so that we could explore alternative solutions. We kindly ask that you reach out to us again with your invoice, and our team will be ready to assist you promptly.
We truly value your feedback, as it helps us identify areas for improvement in both our products and customer service processes. Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to better serve our customers.
I purchased a snow joe snowblower about…
I purchased a snow joe snowblower about 3-4 years ago. I live in cape cod MA. It hasn’t had a particularly snowing time during this time period, thus, I haven’t had to use it. Now with heavy snow this winter I go to use it and the battery needs replacement so I do that (120 on eBay) since the unit is discontinued and now the snowblower moves forward and back but the auger doesn’t engage….. I called the company and they said “ it is past warranty of 2 years” the company I bought it from (on sale) says they don’t service it and they can’t give me a receipt for any purchases before 2024. The manufacturer ( snow Joe) days Auburchon is no longer a certified seller of the snow blower and they would only “possibly” give me a credit if I have the receipt. Additionally can’t find any repair service in Cape Cod for this battery operated machine so apparently out of luck….. I would have given a zero rating if there was one….. no support from the seller or manufacturer 🥶🥶🥶
22 February 2026
Reply from Shop Joe
Hello Michael,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.
We have reviewed your case, and one of our team members previously offered assistance and requested a copy of the invoice for your snow blower so that we can explore possible options. Once you are able to provide the requested documentation, please contact us, and our team will be more than happy to review your case and discuss potential options.
We truly value your feedback, as it helps us identify areas for improvement in both our products and customer support. Once again, we apologize for the inconvenience you have experienced and appreciate your patience and understanding as we work to better serve our customers.
The thrower worked well in my initial…
The thrower worked well in my initial use.
Strongly suggest, however, that the flow of snow can be regulated. Not unidirectional. My place do not have open wide spaces, hence, control of throw is necessary.
22 February 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback regarding your experience with the snow thrower. We are pleased to hear that it performed well during your initial use.
We also appreciate your thoughtful suggestion regarding the ability to regulate the flow of snow. We understand that not all spaces are wide and open, and having more control over the snow discharge could greatly enhance usability in tighter areas. Feedback like yours is invaluable, as it helps us identify areas for product improvement and informs our development of future models to better meet the needs of our customers.
We truly value your input and your support. Thank you again for providing this feedback, and please know that it will be shared with our product development team for consideration.
Snow Joe stopped working 4 weeks ago…
Snow Joe stopped working 4 weeks ago during snow storm. Spent past 4 weeks trying to get support… unit is under warranty. Filed a claim multiple plant with better business bureau and they were unable to get support
22 February 2026
Reply from Shop Joe
Dear Valued Customer,
We sincerely apologize for the difficulties you have experienced with your Snow Blower unit. We understand how frustrating it must have been for your equipment to stop working during a snowstorm, and we regret the challenges you have faced in attempting to obtain support, especially while your unit is still under warranty.
Please be assured that we take this matter very seriously. We will review your case thoroughly, and one of our team members will be reaching out to you directly to discuss possible options and assist you in resolving this issue as efficiently as possible.
We greatly appreciate your patience and understanding during this process, and we are committed to working with you to ensure a satisfactory outcome. Your feedback is invaluable as it helps us identify areas for improvement in our products and customer service.
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you have experienced. We understand how frustrating it can be when a part is missing or unavailable, and we want to assure you that we stand behind our products. As part of our commitment, we provide a standard 2-year warranty to support our customers.
We would be happy to explore all possible options to assist you. To help us proceed, please reach out to our team with a copy of your proof of purchase. Once we receive this, our team will be ready to review your case and provide the necessary assistance to resolve the issue.
We truly value your patience and understanding, and your feedback helps us identify areas for improvement in both our products and customer service. We look forward to assisting you and ensuring the best possible outcome.
Two and a half years after purchasing…
Two and a half years after purchasing 24v snow Joe snow blower motor died, out of warranty no repair or replacement available. I understand a new one is $400. Plus I don’t think so very disappointed.
22 February 2026
Reply from Shop Joe
Hello Roy,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you have experienced with your Snow Joe Snow Blower.
We understand how disappointing it can be when a key component, such as the motor, stops working, especially after only two and a half years of use. Please know that this is not the level of quality or service we aim to provide.
We greatly value your feedback, as it helps us identify areas for improvement in both product design and overall customer service. Your comments regarding durability and support will be shared with our team for consideration in future product enhancements and service processes.
Once again, we apologize for the inconvenience and frustration this situation has caused, and we truly appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team. We are committed to supporting our customers and ensuring the best possible experience.
I have owned the ION18SB snow blower…
I have owned the ION18SB snow blower for five years. The unit stopped working. I was informed, no service options were available to me. Very disappointed.
22 February 2026
Reply from Shop Joe
Hello Timothy,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you have experienced with your ION18SB Snow Blower.
We understand how frustrating it can be when a unit stops working, and we regret that our service options were not able to meet your needs in this instance. This is not the level of service we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement in both product quality and overall customer service. Your comments will be shared with our team to guide future improvements and ensure a better experience for all of our customers.
Once again, we apologize for the inconvenience and disappointment this situation has caused, and we sincerely appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team.
Could not help me with a part that I…
Could not help me with a part that I need for my snow Joe
22 February 2026
Reply from Shop Joe
Hello Mary,
Thank you for taking the time to provide your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the difficulties you experienced in obtaining the part you needed for your Snow Blower. This is not the level of service we aim to provide.
We truly value your input, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your feedback will be shared with our team to guide future improvements and ensure a better experience for all of our customers.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to our team.
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