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Rated 1 out of 5 stars

DO NOT BUY THESE! I had 1 that lasted less than a year and purchased another after, not even a month after I bought it, it was not functioning correctly or firing the way it should be firing. When con... See more

Rated 1 out of 5 stars

Product is defective. Theu will not send a pre-paid label amd are violating Maine's implied warranty law. Need to be fixed or replaced at no cost to the consumer- Which includes shipping costs.

Rated 1 out of 5 stars

I'm done with Smok vape products. As a Smok user for many years, I have found their quality has fallen sharply. For leaky Nord pods on new, to just simply not working on new pods straight out of the p... See more

Rated 1 out of 5 stars

I've had a number of Smok vapes, every one has leaked and they start to fall apart after too little use. Just badly designed. I moved onto a Vaporesso, clearly better designed and built and there are... See more

Company details

  1. Vaporizer Store
  2. also in
  3. Electronic Cigarette Store
  4. Tobacco Shop

Information provided by various external sources

SMOK who is the best electronic cigarette supplier, dedicates to create new vaping experiences for customers.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

496 reviews

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No history of asking for reviews

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1.3

All reviews

(496)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad.

Product came broke, customer support replies after two weeks and didnt solve anything.

9 March 2022
Unprompted review
Rated 1 out of 5 stars

Bad product

Bad product! I would not even give this product any stars but 1 star seems best. I bought 2 of these products one for me and one for my boyfriend. His worked one day and mine worked for 2 weeks they both died would not charge. I got the Solus kit. The pen leaks and you get a mouth full of liquid. I went out and bought a new vape pen and love it. It works so much better. I would never recommend this product to anyone. The smoke shops do not take these pens back after 24 hours. My new Caliburn A2 pod kit I would definitely recommend!

2 March 2022
Unprompted review
Rated 3 out of 5 stars

Bought a Smok Morph 2

Bought a Smok Morph 2, eventually turned out to be a great machine....but the instruction booklet sucks, he'd to watch a YouTube video to figure out how to assemble it, make sure you tighten everything before putting fluid in it especially the coil. Batteries are hard to find, booklet says nothing about the 18650 batteries needing to be the flat type, wasted money on the wrong kind of batteries

26 February 2022
Unprompted review
Rated 2 out of 5 stars

All devices start out well

All devices start out well, good performance across the range but anything other than nord coils are useless. 1 in every 5 or so last more than a week. The devices just don't last. After a few months, sometimes as little as 2 months, the device suddenly dies. They do seem good value on the face of it but paying £40 for a ecig that lasts 2-4 months on top of pods/coils and juice. Might as well go back to smoking.

14 February 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Bought a nord 2. A couple months later it's battery is sh** and I'm within the warranty time, so I contacted customer service to get a replacement. They barely reply more than once every 2 weeks, and half the time I don't really understand what they mean. It's been over a month since I first contacted them. I still haven't gotten any sort of replacement or coupon to get my money back. This is ridiculous

11 February 2022
Unprompted review
Rated 5 out of 5 stars

I have always used Aspire vape kits but…

I have always used Aspire vape kits but I saw the smok nord on Ebay bought it and what an amazing product it turned out to be have since bought s thallo kit omg vaping has never been so amazing to me thank you smok 5 stars from me kindest regards Elizabeth

9 February 2022
Unprompted review
Rated 1 out of 5 stars

Poor Product Poor Customer service

I bought a Morph II kit very recently. The vape started giving a time out message on the screen and will not restart. I took it back to the shop I bought it at, they will not help. I called SMOK hotline just to be told I have to take this vape 2 hours away from where I live to have it replaced. I'll never buy another SMOK product as long as I live. Definitely they have lost a customer here!

14 December 2021
Unprompted review
Rated 5 out of 5 stars

I just quit smoking and bought a smok…

I just quit smoking and bought a smok 2vpen its a great vape one of the best so far the only thing is I can't find watermelon juice for it if I could get that I would rate smok a 10. If theres anyway I can get it let me know. Smoke is the best vape company out there

13 December 2021
Unprompted review
Rated 1 out of 5 stars

Battery life is terrible

Battery life is terrible. Waste of money. Only had it 6 months give it a full charge now and I get one lungfull out of it and it dies, cheap and nasty.
Bad quality
Bad after sale service
Never ever buy Smok device again

19 November 2021
Unprompted review
Rated 1 out of 5 stars

Battery life is terrible

Battery life is terrible. Waste of money. Only had it 6 months give it a full charge now and I get one lungfull out of it and it dies, cheap and nasty.

14 November 2021
Unprompted review
Rated 1 out of 5 stars

0 out of 5 stars

0 out of 5 stars. Owned a g320 while still smoking ciggs. Stopped vaping for a while and put it away.

Decided to quit smoking and go only vape. Pulled out the old g320, popped in my 3 batteries and nothing. Thinking it was the old batteries, bought new ones and it worked. After about a month mod was misfiring, randomly shutting off and not turning back on. Gave up on it and bought a morph 2.

In August the morph 2 arrives and here it is the beginning of November and I can't get it to turn on without plugging it in 1st and it also shuts off randomly. Never buying smok again.

9 November 2021
Unprompted review
Rated 1 out of 5 stars

I wanted to quit smoking cigarettes…

I wanted to quit smoking cigarettes again, so I bought an RPM 2 online and while I was waiting for that to arrive I stopped at the local smoke shop and picked up a RPM 4. I figured SMOK would be good as they have been around so long. Boy was I wrong. Unless you like to only take 3 short puffs at a time and then hopefully you won't have to shake the thing upside down to get all the leaking juice out (before it leaks into your mouth). And unless you continue to puff once you take your finger off the button for a few seconds, the pod will leak out of the bottom. Burnt myself pretty good before I figured that part out from HOT juice leaking out the air holes. Once my juice runs out or I run out of the expensive coils I also bought with them, I am throwing them both away (I mean properly recycling them). Then I am going to use nicotine gum.

4 November 2021
Unprompted review
Rated 1 out of 5 stars

I wish I'd never bought smok vapour…

I wish I'd never bought smok vapour epen. Its been a nightmare. Sales are not upfront and at £39 for the epen then need to purchase the battery I find a rip off. Like most of the reviews here, wasted nearly a full bottle of liquid as it leaked. Aswel, the battery I had to buy separately didn't appear to work. I'd had enough and decided to take it back to the store. They managed to get the battery working.. one bar on the battery display not a full charged battery. I had to demand everything because I was being thob off. Demanded a refund but had to argue as they was telling me to watch YouTube videos and contact their repairs centre. I had to make the assistant put the product together and convince me that product was working as it should. Disgraceful, as it goes, it works but it's a horrible product just time and money wasted.

26 October 2021
Unprompted review
Rated 1 out of 5 stars

I have 2 smok vapes

I have 2 smok vapes, different types ones a small alike and another is a vpen and one keeps misfiring and the other one keeps leaking . Such a pity

20 October 2021
Unprompted review
Rated 1 out of 5 stars

literally never buy smok

All of smoks products are literal dog sh*nt, ive had a smok nord, nord2, and a nfix. The nord constantly leaked causing me to constantly spend money on coils, the nord2’s button and screen works like sh*nt, it constantly autofires then says and stays at “pod detatched”. one time it stayed at the “pod detatched” screen for 3 focking hours. It leaks all the damn time and started leaking literally 2 focking weeks after i got it. Money was wasted as of course like every focking smok product, starts leaking at 2 weeks and breaks at 3-6 months. Now, my nfix, I tried taking it apart and cleaning it, switched from 3 different pods (one of them was burnt when i bought it btw, wasnt even used yet and still tasted burnt), tried unplugging and plugging it back in just for it to continue to say “no atomizer” or “pod detatched” Smok vapes are quite literally the worst focking vapes i have ever used and bought in my entire life and honestly is straight up a sorry excuse for a good vape company.

18 October 2021
Unprompted review
Rated 1 out of 5 stars

Smok Morph 219

Smok Morph 219. 1) Touch screen unresponsive after 4 months 2) Mod freezes after each use
Although within the 6 month (!) warranty, haven't kept the receipt so no replacement is available. Not happy with the product, will be looking elsewhere for a new one

17 October 2021
Unprompted review
Rated 1 out of 5 stars

S*** a$$ product

Every single smok product I’ve ever owned always starts to leak within the first couple weeks of owning it. Then competently just breaks always at the 3 month mark it’s ridiculous how s***** your products are. Always remaking the same old vapes with the same old problems every single time try calling customer service and always get rude ass mother f****** then won’t help. Your entire company is a flat out joke you know why you offer warranty cards with all your devices cause you know they f****** break on everyone and your trying to cover your f****** ass! Bunch of scum bags over at smok lemme tell you

15 October 2021
Unprompted review

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