SMOK Reviews 

Bought the Nord 4 what a big mistake that was its bearly 4 months old and the filler cap has failed on both pods (snapped off) , one of the magnetic buttons has fallen out and gone missing never again, this is the second one I've purchased and the first one was a great vape, not sure why they would decrease in quality... never again

Novo2: Was OK for a while, then the battery stopped charging. You have to jump through a dozen hoops to get service and if you tossed your purchase receipt you're SOL. Website says this:Before you submit warranty claim, you need prepare below materials:
a. A picture of receipt or purchase proof
b. A picture of anti-fake label
c. A video or picture to show the problem of vape
Upload a video of me vaping? Bull. Can you tell from the wording this product ain't made in the 'ole USA? Convenient size and no switches/buttons to accidentally turn on, but if you won't make it easy for customers to return a defective product, then you're product gets one star only. BTW, the retail store said they can't take it back - must contact Smok.

For the last 5/6 years I've been trying out various vapes. Many of which have been Smok. I can say with confidence I never had a smok device that didn't (free speach was hindered from this goofy website.) tick me off. The most recent arcfox tfv18 combo is as awful and leaky as the old tfv12's. Awful products all around littered with technical issues out of the consumers control. I recommend you use any company other than this one.

I am disappointed in smok. Tfv12 cloud beast king tank is leaking and nothing helps. My other smok tank won't unscrew it just spins because my r-kiss mod has it's 510 connection loose. Im not going to buy smok's products again.

Usually my tfv 16 dual mesh last me a long while but I don't know what you've done to cut costs but these coils can't last 2 days now.

I'm assuming it's mostly a quality control issue but I've never had a smok product that's been worth the money. Whether it's the coils burning out instantly, leaking, firing on their own. They're just objectively bad products.

I have had 2 Nord 4s in a row and they both decide to not charge after a month! Each time. I’m pissed. I used to love Smok. Plus I have a lot of friends that have Smok but I guess it’s time to throw Smok in the garbage because I’m never buying from them again. This is outrageous!!

Welcome to the Smok Scam. A constant product evolution replacing decent performing devices with crumbier more expensive ones, making much of the hardware they’d sold before obsolete. Also should your Smok product fail most vape stores will say you are on your own.

Smok says they cover their mod’s, if you do all the legwork. My shop said I should mail my brand new $65 dollar mod, that died in a less than a WEEK, to them and hope they decide to replace it. A waste of money & materials!

I say GOODBYE Smok!!
Another unaccountable chinese company that reaps customer’s $$$ with zero loyalty to them. They don’t get it!

Bought a smok vape, lasted a month, if that! Leaks, tastes burnt, does not charge. Don’t bother buying there products.

Bought one of these at the basic level for £22. Thought I had found a bargain but from day one it leaked, the glass broke making it dangerous, the coils burn out too quickly and eventually it now will not charge.
Decided, through all the grief this machine has given me, that it might just be possible to pack in vaping all together now, so I guess that's a plus.

Used to like smok products but after the last two mods that both just stopped switching on after owning less than 2 months, I won't touch a smok device again, poor quality control on the coils, mods and tanks

I used to love SMOK devices, especially their tanks, my favourite being the V12 Prince & the MAG Mod. SIGH! Suddenly the build quality of their coils has gone downhill and my MOD has only lasted a few months until the battery compartment dropped out damaging two 18650s. The coils don't last long, even on a lower wattage & almost always leak I went back to my trusty ALIEN 220W mod with some fresh batteries AND nothing! It's as if their built to fail so you go out and buy more. Nah not happening.

Was really happy with the mod but … the tfv18 is that bad smoking is cheaper, I have YouTubed/talked to the place I brought it from and they won’t cover the stupid thing under warranty. tried every trick for it to stop leaking but nothing seems to work. Iv brought a pack of coils every week nearly , went through so much juice , my work truck even has a ac cooling cup holder to keep the thing cold. but still wants to leak hence why it’s cheaper to go fill up your v8 car and buy a pack of port royal then be dealing with this crap

Plug doesn't work at all leaks and you can't get it back in place. SUCKS

Don’t even want to give one star. Terrible customer service. Very disappointed…. They do not care about their customers

worst vape ever company checks are non existent

Dont waste your money on smok pens.
I've had two different models now and neither has lasted more than 6 weeks. Started with the stick V8, after 6 weeks its died, wont turn on & won't charge. Thinking I was just unlucky u got pen V2. I've had that just under 5 weeks now that's done same as the V8.
Will never buy smok again

Bought a vape mod from a retailer , within few weeks it knackered in and then I contacted Smok who first took 2 months to acknowledge and the the communication was absolutely terrible. After 3 months I got a response from SMOK who then sent me my replacement but In a different colour to the one purchased. AVOID AVOID AVOID as there are many other Vape mod manufacturers that are reliable and consistent with their customer service