prompt delivery, well packaged,no complaints on that front. only complaint is certain tobacco's are constantly out of stock, i know this is due to demand, but can't you acquire more stock to cover thi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick delivery, well packaged and a boveda pack in the bag of cigars then that inside a box..... tried the whole of their range of their own cigars "smoke king cigar" I was pleasantly surprised will d... See more
Company replied
Your old man, uncle or grandpa can't make it to shops for his favourite pipe tobacco cigarettes or rollies? You need to use the Smoke-King on-line delivery service. Get your favourite tobac... See more
Company replied
The pipe smoking auxiliaries were ordered early on Monday and received on Tuesday afternoon. There was a bit of a issue with Royal Mail, mainly to do with location in Securable Box by my front door b... See more
Company replied
Company details
About Smoke-King Online Tobacconist
Written by the company
Welcome to Smoke-King, the online tobacconist stocking the biggest range of Cigarettes, Pipe, Hand Rolling and Tubing Tobacco, Cigars and more.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
Established in 1989 by the Green family in Leeds, we've quickly become the largest UK's tobacconist with our Smoke-King.co.uk online shop launched in 2010.
You can shop in confidence that our products are genuine, with all taxes and duty paid.
We deliver seven days a week, order by 2.30pm weekdays for same-day dispatch.
We're proud to be rated #1 in the Tobacco category on Trustpilot.
About Us
Written by the company
- Exceptional Customer Service
- We would love to hear your feedback so that we can continue to offer the best customer service.
Contact info
Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE, Leeds, United Kingdom
- 0113 2177723
- enquiries@smoke-king.co.uk
- www.smoke-king.co.uk
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smoke-King Online Tobacconist
Hello David,
Thank you for your lovely review! 😊
We're pleased to hear you found ordering easy and that your delivery arrived quickly.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Excellent
Ordering was very easy and what can I say about delivery, super quick. I have no complaints whatsoever.
17 August 2026
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear you found the ordering process easy and that your delivery was super quick! It's great to know everything went smoothly and you had no complaints whatsoever.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
My order
You are so easy to order & deal with lots of variety of choice your notifications are prompt deliveries too highly recommend
15 August 2026
Reply from Smoke-King Online Tobacconist
Hello Michelle,
Thank you so much for your fantastic review! 😊
We're pleased to hear you find us easy to order from and deal with, and that you're happy with the variety of products we offer. It's also great to know you appreciate our prompt notifications and deliveries.
Thank you for highly recommending Smoke-King! We really appreciate your support and look forward to helping you again soon
Vicky
Smoke King
Great service
Great service, delivered when advised it would be; able to track. Always well packaged including invoice
27 July 2026
Reply from Smoke-King Online Tobacconist
Hello Michael,
Thank you so much for your fantastic review! 😊
We're glad to hear you were happy with the service and that your order arrived when expected. It's great to know you found the tracking useful and that everything was securely packaged, including your invoice.
We really appreciate your kind words and continued support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
I could not access smoke king on line
I could not access smoke king on line, as my wi fi was down, so I rang and spoke to vicky, it's actually nice to have human contact, very helpful and friendly with her advice on a product I had a query with, will definitely deal with smoke king in the future
24 August 2026
Unprompted review
Reply from Smoke-King Online Tobacconist
Hello Judith,
Thank you so much for your wonderful review! 😊
We're really pleased that you were able to give us a call when you were having issues accessing the website, and it's lovely to hear that Vicky was able to help with your product query.
We completely agree — sometimes it's nice to have a real person to speak to! We'll make sure your kind words are passed on to Vicky.
We're delighted to hear you'll be shopping with Smoke-King again in the future. Thank you for your support!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Robert,
Thank you so much for your fantastic review! 😊
We're pleased to hear your order was fast, efficient and exactly what you wanted.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Great service online an on the phone an…
Great service online an on the phone an well what can i say…you use DPD!!!
Say no more!!!brilliant
Thank u
17 August 2026
Reply from Smoke-King Online Tobacconist
Hello Gavin,
Thank you so much for your fantastic review! 😊
We're pleased to hear you were happy with both our online and telephone service. It's great to know everything went smoothly with your order and delivery too!
And yes… DPD! 😂 We're glad they managed to keep you happy this time!
Thank you for your brilliant feedback and continued support. We look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your fantastic review! 😊
We're pleased to hear you received excellent service and that your order arrived quickly.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Always good to order with Smoke King
Always good to order with Smoke King, delivery always next day. Great service.
14 August 2026
Reply from Smoke-King Online Tobacconist
Hello Margaret,
Thank you so much for your fantastic review! 😊
We're happy to hear you can always rely on Smoke-King for great service and speedy next-day delivery.
We really appreciate your continued support and loyalty, and we look forward to helping you again soon!
Vicky
Smoke King
The go-to tobacconist for pipe and good quality cigars…
The tobacco is very well kept and supplied. Their service is extremely efficient and I have never had any issues with them. I also occasionally purchase Cuban cigars from them and they have a very good selection at very competitive prices. They remain my go-to tobacconist.
27 July 2026
Reply from Smoke-King Online Tobacconist
Hello Richard,
Thank you so much for your fantastic and detailed review! 😊
We're pleased to hear you're so happy with the quality and condition of our tobacco, as well as the efficiency of our service. It's also great to know you've been pleased with our selection and competitive prices on Cuban cigars.
Being your go-to tobacconist is a huge compliment, and we really appreciate your continued support and loyalty.
Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello James,
Thank you so much for your lovely review! 😊
We're glad to hear your order arrived promptly, was well packaged, and that you were happy with the product.
We really appreciate your kind words and support. Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello,
Thank you so much for your lovely review! 😊
We're pleased to hear you found our service both professional and thoughtful. We really appreciate your kind words and support.
Thank you for choosing Smoke-King, and we look forward to helping you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Stephen,
Thank you for your review! 😊
We're pleased to hear your order arrived when expected and that everything went smoothly.
We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Brilliant service and fast delivery
Brilliant service and fast delivery. DPD is good courier for this.
17 August 2026
Reply from Smoke-King Online Tobacconist
Hello Anthony,
Thank you so much for your fantastic review! 😊
We're pleased to hear you were happy with our service and fast delivery, and it's great to know DPD provided a good delivery experience for you too!
We really appreciate your support and look forward to helping you again soon.
Vicky
Smoke King
delivery was excellent very quick,also…
delivery was excellent very quick,also they kept me up to date on tracking
17 August 2026
Reply from Smoke-King Online Tobacconist
Hello John,
Thank you so much for your lovely review! 😊
We're glad to hear your delivery was excellent and arrived so quickly. It's also great to know you appreciated the regular tracking updates and being kept informed throughout the delivery process.
We really appreciate your support and look forward to helping you again soon.
Vicky
Smoke King
Second to none Service from customer…
Second to none Service from customer help and advice to delivery. I am very happy with the professional friendly support I initially needed to fast delivery with good updates. I would say if i was not satisfied too
10 August 2026
Reply from Smoke-King Online Tobacconist
Hello Justin,
Thank you so much for your fantastic and honest review! 😊
We're pleased to hear that you were so happy with the service, from the initial customer support and advice right through to the fast delivery and regular updates.
It's particularly appreciated that you would be equally honest if you weren't satisfied — so hearing that our professional and friendly service was second to none really means a lot to the whole team.
Thank you for choosing Smoke-King and for your wonderful support. We look forward to serving you again soon!
Vicky
Smoke King
Reply from Smoke-King Online Tobacconist
Hello Gary,
Thank you so much for your fantastic review! 😊
We're glad to hear you were happy with both the ordering process and delivery. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
It was entirely satisfactory
It was entirely satisfactory, arrived on time, and was well packaged.Thank you.
David C.
27 July 2026
Reply from Smoke-King Online Tobacconist
Hello David,
Thank you for your lovely review! 😊
We're pleased to hear everything was entirely satisfactory, with your order arriving on time and well packaged.
Thank you for choosing Smoke-King and for taking the time to leave us your feedback. We really appreciate your support and look forward to helping you again soon!
Vicky
Smoke King
Fast and efficient service,good prices
27 July 2026
Reply from Smoke-King Online Tobacconist
Hello Gerard,
Thank you for your 5-star review.
We’re delighted you were happy with our fast, efficient service and competitive prices.
We really appreciate your support!
Sam
Smoke King
Reply from Smoke-King Online Tobacconist
Hello,
Thank you for the review.
We’re delighted you’re happy with the quality of the tobacco and our quick service.
We really appreciate your support!
Sam
Smoke King
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.