Smiggle Reviews 

I visited the Solihull Touchwood branch and was helped massively by the lovely sales assistant Katie. I was looking for presents for my nieces and nephews and Katie kindly assisted me in finding the perfect presents, letting me know prices, going into the store room to find me products, Katie went above and beyond and didn't mind me being in the shop for so long. Absolutely lovely and patient, Katie is an asset to this branch and showed fantastic customer service! She also didn't mind listening to me ramble on about Xmas presents for my family! I really appreciate the help, thank you so much!

I ordered an advent calendar on 24/11 and paid express delivery ….. I have still not received the advent calendar and have no tracking information with Evri either

Horrendous customer service, and some really poor, cheaply made products.

I've purchased two water bottles which have both have broken within a few weeks of use. The actual bottles themselves have been ok, but the stopper in the lids have come out. I simply asked for a replacement top for my second bottle and the amount of questions and evidence I got asked to provide, was absolutely ridiculous. The customer service rep then sent me a bit of plastic that didn't remotely fit in the lid, it fell right out. I then had to provide evidence of this, and then asked to provide further responses before she said she can't do anything else and that I need to go in store to see if they can help. After all that. I can't believe how poor the customer service was. I won't ever be buying products from such a terrible company. Don't even bother buying from here, if you ever have any issues, they don't care.

They get you to sign up for their emails for 20% off and then don’t send an email with the code.

As soon as you place the order, they send the 20% code.

You can’t cancel orders. Have they gone back in time to 1990?

Won’t use them again

When you pay extra for next day delivery is it just me or would you expect it to do what isn't says on the tin??

Apparently according to Smiggle its 1-3 days?! What's the flippin point in next day then? Pay more and take your chances?

Customer service appalling

Don't bother buying online anymore. Will find a stockist if I ever bother buying from them again

It was my daughter‘s birthday yesterday, and she was given a care Bears Smiggle water bottle.

It’s has lasted a total of one full day before It has broken!

I paid £3 to Parkin town, walk up to the store, with the bottle that does not even have one scratch on it, thinking that I would receive a replacement due to such poor quality products, only to be offered the option to purchase (full price) a new lid For her brand-new water bottle.
These products are not fit for purpose

We got a supposedly leak-free water bottle for our child. Despite closing it according to all instructions, it leaks. All the time! It has ruined schoolbooks and leaked onto sports clothes etc. The company hasn't replied when I got in touch to complain. Having read reviews I now see many others have had the same experience. Do not buy from this company!

Whilst the kid likes the shop, the products break quickly and are very low quality. Water bottles haven't lasted a single term. Leakes, parts coming out, leaking, mold with inaccessible parts to clean....

I went to smiggles in highcross Leicester, two employees called Liz and izzy was really nice, the stitch active watch was not connecting to the app and I didn’t have a receipt. After trying to help me and see if they could get it to work they let me give it back and get an advent calendar that I also wanted and I just paid the difference. They went above and beyond and really made my day

Very bad experience with returning a school bag. I paid with Paypal and on returning the item to the branch, I was turned back. I then posted the bag (paid £5.75 for next day signed for) and a week later, Smiggle claim they never received my item. I have sent proof of receipts with a picture from Royalmail showing a picture of the parcel that was signed for by Smiggle. They are terrible. I will avoid next time. Its a shame that I have bought bags previously from this business.

Had three bottles from Smiggle break within weeks of having them. The lids have literally shattered when my kids have dropped them from hardly any height. Other brands have lasted much longer and proved to be a lot more robust.

There is no option to replace the lids. I would buy other brands especially if you have kids.

Very disappointed. I am a loyal customer who has spent thousands on smiggle throughout the years. My last package was “supposedly” dumped outside my door just to never be found. Called smiggle to get support and they won’t help unless a get a crime reference? Like the police haven’t got enough to deal with! Absolute joke, you have lost a very loyal customer and several others going by the recent reviews!

I ordered a backpack for my granddaughter, but received an advent calendar.

I was refused a refund unless I returned the calendar, which I did immediately. But I never did receive the refund.

I overlooked this for 9 months (my mistake entirely) but Smiggle now say I can't have a refund as they have a 6 month return window.

I never received the goods I'd ordered! And I returned the unwanted goods within a couple of weeks. How can they just keep my money?

As a new customer, I am very disapointed by my first order and won't be buying again. They took very long to deliver, a full week. For this waiting time I would be better off buying from overseas for less price. Then the box finally got delivered in a very bad state, squished, stamped on and partly open. An item is missing and there is no phone number anywhere to call Smiggle. I wrote them a message and got an auto reply saying they are very busy with lots of email. That doesnt sound good. Why so busy in a middle of Tuesday unless everyone else is contacting to complain? No reply from them yet, 2 disapointed children and not much hope for refund. So bad

Apart from staff were eating they were very rude.

I have been to the new shop at the Designer outlet in Swindon. I was shocked the way a young blond, wearing glasses treated me.
She was helpless, when I asked something she pretended she wasn’t getting what I said, I am fluent, she point the product and turn off to answer the phone, even bother to help or come back to give a proper service. Appalling.

Worse customer experience Iv had from a retail store. Failed to deliver my item and left it outside a random gate. Then rather than rectify, I have to get a crime reference number for a product that I never received which legally I can’t do as it wasn’t stolen from me as I never received it. Refusing to give me my money back or replacement. Avoid at all costs.

Ordered an alarm clock, which runs out of battery within a day, and once it’s out of battery, one needs to manually reset the date and time, which takes approx 6-7 min. Plastic trash

Eastbourne store, The Beacon shopping centre, female member of staff possibly the manageress? Very loud and condescending; we visited to suss out a certain themed collection, she was up close and talking to us like children; we returned an hour later to buy 4 items in a set - told very rudely that no discount available ie blue light card, and pay for the carrier bag despite us joking with her that other shops give you a free carrier as a thank you for your large purchase. She definitely needs a customer care course or two please!