smartwareco.com.au Reviews 

How I wish I had looked at the reviews before purchasing. Had watch in November and it wouldn't charge then discovered the heart rate and blood pressure not even remotely accurate the temperature. Has stayed same since had it. Have complained and emailed more times than Zi can to remember always they say going to help but gone up with more excuses each time. DONT use this company under any circumstances total scam.

Ordered a watch which was advertised as having health monitoring but the watch did not after numerous emails company admit but willing to refund 10 dollars only and will not refund or return the watch.
Read review its a scam

If I could do no stars I would.
Advertised as Australian company but crap products from China arrived.
I purchased two smartwatches and they didnt work properly from the moment I got them.
Spent months communicating with them, tried to follow all advice. Finally sent them back and since then have been promised refunds with absolutely NO follow through.
Hundreds of emails, no money back. They have my money and the products!!
DO NOT ORDER FROM THEM ...DO NOT TRUST THEM

I purchased a fit bit watch from this company when it arrived i realised it was a piece of junk and returned it the next day .I have not received a refund or acknowledgement that they have even received it
Stay Away from this company
M G BURNS0

This company implies that they have Australian stock, but they are just ordering from the same sites in China that are available to you.
That is why the non deliveries and fakes occur, because they advertise a product as available and then find out they can’t fill the order.

Absolutely shocking customer service and as fir thr "free returns" it doesn't exist AVOID AVOID AVOID

Ordered a Fitbit charge and got sent a cheap Amazon fitness watch instead! Took ages to arrive. Avoid this site

Scam. They are listed on the NSW Fair Trading Public Warnings site: "Consumers warned not to deal with Smartware Pty Ltd" 22 April 2024. Yet they are still trading! Suffice to say, stay clear of this business.

STAY AWAY AND LET YOUR BANK KNOW THEY ARE SCAMMERS.
I ordered a watch from these guys and heard nothing back about despatch so I contacted them and they replied it will be sent soon. A week later no email about despatch so I emailed them again with no reply. No notification of them sending it....nothing.
I am on a disability pension and cannot afford to lose money like this.
DO NOT buy from them and let your banks know they are scammers so the bank can put them on their list not to pay them.
I should have read these reviews before making a purchase but did not see them until it was too late.
F*^K THESE THIEVING DOGS.

Total liers theives and cheats
Supplied cheap chinese knockoff then have not refunded after 5 months
Was returned unopened and in perfect order with tracking
First denied ever returned then when proven said slow refund as very busy

Stay away from this place - I made an order in Jan 2025 and despite them advising the order had been sent and then resent (three times), it never arrived. I am now trying to obtain a refund but you can’t speak to anyone - their phone number is disconnected and they only send generic responses via chat function and email (if you’re lucky). Total scam!!!

Selling cheap counterfeit copies advertised as Fitbit.
Doesn't respond to emails or online chat through their website.
Is engaging in deceptive advertising and trade practices.
Have found out they are the subject of many complaints to NSW Fair Trading

STAY AWAY! If I could give a 0 STAR review I would!
I have been trying to get a refund since December 2024. I have returned the unused watch, given them photos of the package, put a print out of the order details in the package but they have kept stuffing me around because I can’t provide them with the Australia Post tracking number!!!!! Their emails are full of run-around talk. Keep away and don’t consider buying from them EVER!!!!!

Ordered a FitBit, never got a tracking number and now the website and phone number are all disconnected. Total scam.

I recently placed an order on Smart Ware Co for a "Fitbit Style" fitness tracker, expecting to receive a genuine Fitbit product. However, I was misled by the name, which implies that it is an original Fitbit. It turns out the product is not an authentic Fitbit, but rather a knock-off designed to resemble it. The name "Fitbit Style" is clearly a deliberate attempt to confuse customers into thinking they are buying the original brand.

When I contacted the company to express my concerns, they responded by telling me that I should have read the description more carefully, as the name "Fitbit Style" indicates that the tracker only resembles the original and isn't an official Fitbit product. While I understand the wording, I feel that this is deceptive marketing, as the company’s intention seems to be to mislead customers.

I also inquired about the origin and shipping details of the product, as I suspect it is coming from China. Despite asking multiple times, I received no response regarding this. Instead, the company falsely claims to be an Australian business, further adding to the confusion.

As of today, February 17, 2025, the only update on my order (placed on February 12, 2025) is that it is still "preparing for shipment," with no change in status. I have requested a refund and asked them to stop the shipment, but I have yet to receive any meaningful response or action on their part.

Given the misleading product description, lack of transparency, and poor customer service, I strongly advise others to be cautious when purchasing from this site.

After reading the reviews and my own experience with this operation, iam puzzled as to why the governing bodies who are supposed to help and regulate this obviously fraudulent behaviour are doing nothing? I ordered a drone on the 5th of December 2024 and despite calling them out for being scammers, asking for a tracking number and refund, the only responses I received were informing me they were not scammers and to have patience,as of today 29th of December 2024,the drone, was apparently delivered but to a different address in a different state. My best advice, stay away from this site and as I will be doing,report them to all relevant authorities.

This is a scam. Just like the others I did not check here first, got a delivery notification but nothing else. If it seems too good to be true it probably is.

Scammers. Really should be shut down but shop.com or the merchant provider.

Contacted them when their drone failed to be shipped, responded with “we discontinued this product” which is not n correct as their website still lists it as available for sale.

Stay well clear and add yourself time getting a refund.

BUNCH OF SCAMMERS. DO NOT BUT FROM THEM!!!!! they lie and don't even deliver anything to you. I wish I had known sooner. I want my money back ASAP! F them bro.

If I could give zero stars I would. Fake website and complete scam. I ordered 2 watches, got a fake delivery notification saying they’ve been sent. Nothing has arrived and the tracking notification leads to a blank page, does not exist. BEWARE AND STAY AWAY!

STAY WELL AWAY FROM THEM!!!
I spent £30 on a piece of plastic which arrived in just a cardboard box and some useless instructions (half of which were Chinese. They responded to one email asking how to charge it, but it still doesn’t work. They won’t reply or refund me