SmartFares Reviews 

YOU ARE DOING AMAZING JOB

Very expensive seats, hard to see the total price

I booked a Tampa–Germany flight with one checked bag included, but the confirmation didn’t show it. Smartfares said it was a system glitch and now wants $230 one way for the bag—they should honor the original booking since the error wasn’t mine. Cancelled my flight again, but very frustrating.

Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.

Prepaid for baggage a month ahead of the flight schedule. I received an email from the airline to add baggage a week ahead of the flight. I reached out to smartfares and they confirmed that I had purchased the baggage and did not have to purchase again. They said to confirm within 24 hours by calling them back and everything would be situated. I called back as instructed and they said that the airline is not allowing them to add baggages. I'll have to add baggages through the airline and they will be refunding. But after searching reviews, I see that most people struggle to get refunds. Will not be booking here again. Thanks smartfares

After booking my flight through them I got a confirmation with all the details and names on the tickets, and everything was showing as correct. No issues, no typos. A little while after that I got another confirmation and one of the passengers names was changed. They added a middle initial when I left the middle name blank and then attached it to the first name to make it look like the first name was spelt wrong. When contacted they said changes can only be made within 24 hours without a fee. It has only been maybe 12 hours and they still tried to charge me $100 to fix a mistake their system made. I had to go directly to the airline to get it fixed. Apparently they do this a lot to charge people more. And then they tried to get my review taken down. Do Not Use, Total scam.

It debited more than the amount I viewed

good services perfect, fast services need to updated.

price is awesome! website for booking is slow and I had to do it a few times before it booked

I had a very disappointing experience with SmartFares. Their pricing appears misleading, as they initially display fares in a lower local currency to attract customers. However, during the payment process, the settlement currency is switched to USD, which results in a significantly higher final cost. In my case, the actual amount paid was around 10% more than the advertised price.

Additionally, the ticket issuance process is inefficient. Unlike most online booking platforms that provide instant confirmation, SmartFares may take up to 24 hours to issue the ticket, which creates unnecessary uncertainty and inconvenience—especially for time-sensitive travel plans.

Overall, the lack of price transparency and delayed ticketing process make the experience frustrating and not worth the time or effort. The pricing approach feels misleading and raises concerns about their sales practices.

I have booked a flight that was shown as 820.44AUD. However, I got chased 883 AUD without any further information of additional charged and fees on their booking confirmation. The customer service is not helpful at all and is just gaslighting the issue! I wouldn't recommend booking from this website at all! SCAMMERS!!!

Price, flight time options, booking process

Good platform to purchase air tickets

great airline