Obtained flights but initial choice was Sold Out. This was not last minute, 3 months in advance. Skyscanner shows a range of flights and prices, but pairing outbound and return flights takes time to... See more
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Review summary
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really good guide to flight prices, easy to use and covers a lot of carriers /travel agents. BUT I find that the flight alert function no longere works reliably so it's worth a manual check from ti... See more
Ever since I discovered Skyscanner, I have rarely used any other site or agent for my travel needs. The alerts come into my email box and based on that I have figured out the best days to buy air tick... See more
Easy to use and i couldn't find cheaper prices anywhere else. They are you app of choice when looking for international flights. They give u many different choices, direct, 1 or 2 stops and different... See more
Company details
Written by the company
Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.
Written by the company
Contact info
United Kingdom
- www.skyscanner.net
4.4
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good way to search and find flights…
Good way to search and find flights best price but they recommend trip.com and sad it 24/7 but never answer on the phone
30 July 2026
they always have the right answers and…
they always have the right answers and the right prices for what I need.
27 July 2026
Very simple to use and always gets the…
Very simple to use and always gets the very best flight prices.
27 July 2026
Everything went smoothly
Everything went smoothly. Searching for flights was easy, the prices were good and the data was accurate. I received my booking confirmation and itinerary withing minutes. Easy to use.
11 June 2026
Unprompted review
Everything is good !
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We booked 3 flights
We booked 3 flights , all with apparently checked bags and seat selection. We didn’t get seat selection for 2/3 of the flights and it is showing that we have no checked bags for any of the flights, we have spend over 3000 euro and will end up spending 3500 if not more because of this. Absolutely ridiculous. Will be taking action through travel insurance if it’s not sorted.
28 July 2026
Unprompted review
Reply from Skyscanner
Hello Neila,
My name is Emelyn, and I work in the Support team here at Skyscanner. Thank you for taking the time to leave your feedback for us. We are sorry to hear that you had this experience.
As a travel search engine, Skyscanner helps you find the best travel options. Once you have found what you're looking for, you are redirected to the airline or travel agent's site where you make your booking directly. We, unfortunately, don't have access to bookings made after leaving our site.
While the baggage information we display in our search results are estimates sourced from a third party, once travellers are redirected to the provider of their choice, they will be able to see the specific baggage and seat information linked to their fare. We take feedback like yours very seriously, and we would be happy to assist you in investigating this matter further. Could you please contact us using the link below with further information regarding your booking, such as the airline or travel provider used, and your booking confirmation?
https://help.skyscanner.net/hc/en-gb/requests/new
As soon as we hear from you, our team will be able to investigate this matter further and follow up with you as soon as possible.
Thank you again for bringing this to our attention. We hope to hear from you soon.
Kind regards,
Emelyn
Everything went very smoothly through…
Everything went very smoothly through my booking and I received my booking confirmation and itinerary within a few minutes.
28 July 2026
So easy to compare with other airlines
So easy to compare with other airlines, but I did find by the time you book the flight its not the price shown at the start
26 July 2026
Being able to home in on the best days…
Being able to home in on the best days to travel quite quickly.
28 July 2026
Terrible service
Terrible service, they sale tickets that do not exist. Avoid
23 July 2026
Unprompted review
Reply from Skyscanner
Hello Michele,
Thank you for taking the time to share your feedback with us. Sorry to hear you've had issues with your booking.
To give you some context, Skyscanner is a travel search engine and doesn't sell tickets directly. We display flight options on behalf of airlines and travel providers. Once you've selected the option you want, you're redirected to the travel provider's website, where you complete your booking.
We take feedback like this seriously and we'd like to understand more about what happened. Could you get in touch with us via the link below and provide a few more details, including the name of the company you booked with? Once we have that information, we can investigate further and get back to you.
https://help.skyscanner.net/hc/en-gb/requests/new
Thank you.
Claire - The Skyscanner Team
You’re allowing scammers to use your…
You’re allowing scammers to use your platform and rob people from their hard earned money
27 July 2026
Reply from Skyscanner
Hello Ila,
Thank you for sharing your review with us. We are very sorry to hear about your experience after finding your flights via Skyscanner.
All providers listed on Skyscanner are vetted and required to meet strict industry standards before joining our platform. We take feedback regarding third-party partners very seriously and continuously monitor their performance.
We would like to look into this further. I have sent you a direct email. Please check your inbox (and spam folder, just in case) so we can look into this for you.
Kind Regards,
Tiara - Skyscanner Support
Great options for cheapest price!
25 July 2026
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