Obtained flights but initial choice was Sold Out. This was not last minute, 3 months in advance. Skyscanner shows a range of flights and prices, but pairing outbound and return flights takes time to... See more
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Review summary
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Reviews shaping this summary
really good guide to flight prices, easy to use and covers a lot of carriers /travel agents. BUT I find that the flight alert function no longere works reliably so it's worth a manual check from ti... See more
Ever since I discovered Skyscanner, I have rarely used any other site or agent for my travel needs. The alerts come into my email box and based on that I have figured out the best days to buy air tick... See more
Easy to use and i couldn't find cheaper prices anywhere else. They are you app of choice when looking for international flights. They give u many different choices, direct, 1 or 2 stops and different... See more
Company details
Written by the company
Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.
Written by the company
Contact info
United Kingdom
- www.skyscanner.net
4.4
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best way to find a flight everytime i…
Best way to find a flight everytime i use Skyscanner
27 July 2026
I have using for last few bookings
21 July 2026
Excellent way to find good air fares
26 July 2026
Great experience
The entire transaction went well and specifically everything was done as describe. The price was very affordable even with shorter notice on my behalf.
26 July 2026
The price was good and very easy in…
The price was good and very easy in connecting to the airline website
26 July 2026
Good variety of flights and good prices…
Good variety of flights and good prices to choose from.
Best flight searching provider till now.
Thank you.
15 March 2026
Smooth travel booking
Simple booking process, good prices, and a smooth experience. Thank you!
26 July 2026
Sky scanner was very simple easy to use.
25 July 2026
5 star customer support
I had booked a ticket from a third party after checking through skyscanner. the flight got cancelled but the ticket agent trip.com was delaying the refund. even after 3 months I was not getting any where when I contacted skyscanner customer services. Luisa from skyscanner contacted me within 24 hours. she straight away contacted the agent trip.com and got the money refunded in 2 weeks time. also she kept me updated every 2-3 days. this is 5 star service. thanks skyscanner for your wonderful service.
10 July 2026
Unprompted review
Good flight prices
8 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Little support from SKYSCANNER
I used Skyscanner to make a hire car booking. I was redirected to Reserveaway This company provided a voucher for a rental car that did not meet the cost of hire. Reserveaway also duplicated and charged twice. Skyscanner needs to take care who they link up with !! Lack of trust here -
disappointing
SKYSCANNER DID RESPOND OFFERING SUPPORT - I wrote to them and have had NO REPLY. I ONLY WISH I COULD DOWNGRADE MY RATING MORE. THEY MAY NOT LIKE NEGATIVITY BUT DO LITTLE TO PROTECT THIER CUSTOMERS. VERY POOR !!
26 July 2026
Unprompted review
Reply from Skyscanner
Hello Ian,
Thank you for sharing your comments, and I am sorry to hear this.
I have checked our internal system and cannot see any recent communication associated with your name or that mentions Reservaway that has been submitted through our help site and the link provided.
Could you please try to submit a request again by completing the form via the link below? Our team will then review this and help you as best as they can.
https://help.skyscanner.net/hc/en-gb/requests/new
Thank you, and we hope to hear from you soon.
Kind regards,
Tegan
Price options from various providers…
Price options from various providers and best experience. Great service.
23 July 2026
Excellent website and your alerts kept…
Excellent website and your alerts kept me informed of price changes. I chose to fly KLM through the link on your website thank you. I will use your service again
25 July 2026
Thank you and ticket
23 July 2026
Best trip deals ever on the internet 😍
25 July 2026
Reply from Skyscanner
Hello Adrian,
Thank you for taking the time to share your feedback and leave a review.
I am pleased to hear that you have had a good experience on our platform, although I understand that you may not prefer the itineraries that include self-transfers.
Skyscanner aims to show the best and greatest range of travel options, which includes self-transfer flights as these can quite often have a lower price. The itineraries that include self-transfers are shared with us directly by the travel agents, and we display these on their behalf.
We are aware that these come with additional risks, but we always ensure any itinerary that includes a self-transfer is marked as a self-transfer. We also highlight when a travel provider is offering transfer protection for the itinerary. This way, our users are informed of the self-transfer and are aware of the support that can be provided by the travel agent if they wish to complete the booking.
I hope this helps clarify and provides some further information about the self-transfer itineraries. If you have any further questions or require support with a booking, please contact our Support team using the link below, and they will help you as best as they can.
https://help.skyscanner.net/hc/en-gb/requests/new
Thank you again for your time.
Kind regards,
Tegan
Always my goto when looking for flight…
Always my goto when looking for flight connections I’m unfamiliar with
24 July 2026
Efficient journey
It was a great experience which allowed me to find suitable flights easily.
17 July 2026
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