Visit website

Sky - The Oracle Shopping Centre, Reading Reviews 

17
•
TrustScore 4.5 out of 5

4.4

Telecommunications Service Provider
Write a reviewVisit website
Write a review

Location

Switch location

Sky Pod Kiosk 11UM, The Oracle Shopping centre, Bridge Street, RG1 2AG Reading, GB

•
01189 505940

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The people I found working àt the store were very helpful and welcoming. They explained and gave all the requested information and made sure I understood every step. Am amazed at the great servi... See more

Rated 5 out of 5 stars

I had an amazing experience at the Sky in Oracle. I went to see my man Vincenzo and he kindly gave me the new iPhone 18 Pro Max. He demonstrated excellent customer service explaining the swap process... See more

Rated 1 out of 5 stars

Bad internet conectivity and charges to exit. I moved to Sky in December, during the 6 months my internet was bad, intermitent connection, I lost connection during calls. I did all the steps by steps... See more

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Contact info

  • Sky Pod Kiosk 11UM, The Oracle Shopping centre, Bridge Street, RG1 2AG, Reading, United Kingdom

  • 01189 505940

4.4

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(17)

11,205 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The people I found working àt the store…

The people I found working àt the store were very helpful and welcoming. They explained and gave all the requested information and made sure I understood every step.

Am amazed at the great servive, especially from Peter!

Well done. I would recommend

9 October 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience at the Sky…

I had an amazing experience at the Sky in Oracle. I went to see my man Vincenzo and he kindly gave me the new iPhone 18 Pro Max. He demonstrated excellent customer service explaining the swap process and even changed my address. He also offered to guide me through returning my old phone and getting a new one.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Mohammed was a really exceptional…

Mohammed was a really exceptional colleague and offered me a great deal saving me a lot of money and delivered world class customer experience and service for me.

Barun was also a superb colleague and helped me get a good deal on my sim contract.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Bad internet conectivity and charges to…

Bad internet conectivity and charges to exit.
I moved to Sky in December, during the 6 months my internet was bad, intermitent connection, I lost connection during calls. I did all the steps by steps of the app, I open tickets in several times and they never solved the issues. I work and study from home, so I had no other option of leaving. Of course, even the poor service they charged me for early termination. The poor connection really affected my work performance and studies. I wouldn't recommend at all. Previous was BT perfect service, and now Hyperoptic perfect connection and answers too.

26 June 2026
Unprompted review
Sky - The Oracle Shopping Centre, Reading logo

Reply from Sky - The Oracle Shopping Centre, Reading

Hi Agustina,

Thank you for your review. I'm sorry to read about your experience. I apologise for the ongoing issues with your connection and the lack of resolution despite multiple contacts, as this is not the level of service we aim to provide. We understand how this has impacted your work and studies. Please contact us directly if you need assistance and we can work towards addressing your concerns.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Gillian

Rated 5 out of 5 stars

Hi from reading I’m sky customer from…

Hi from reading I’m sky customer from last 2/3 year and I really appreciate Jammy and Abbas service from your staff they are so nice persons whenever I get stucked to buy any products from sky they always guide me with politely and friendly…

6 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look