Sky - Meadowhall Shopping Centre, Sheffield Reviews 

51
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TrustScore 4.5 out of 5

4.7

Sky Shop, Unit 53-53a, Meadowhall, High Street, S9 1EN Sheffield, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Turned up to the sky store very frustrated after moving to sky mobile and finding neither my husband or I had any phone signal/internet. Within 10 minutes Jason and Stuart got us up and running. Very... See more

Rated 5 out of 5 stars

Went to the meadowhall shopping centre today, to take out a new contract phone. We met the sales assistant "Michael" Service was amazing from start to finish, made the whole process so quick &... See more

Rated 1 out of 5 stars

Sky broadband have an offer of up to £200 credit towards leaving your previous provider early, But don’t expect them to pay it. I have been to our local sky shop on 3 occasions to try and get the c... See more

Company replied

Rated 5 out of 5 stars

Lance was amazing. He explained all the options, terms & conditions, and benefits clearly, and helped set up the app on our mobiles. 10/10 would recommend.


Company details

  1. Telecommunications Service Provider

Written by the company

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Contact info

  • Sky Shop, Unit 53-53a, Meadowhall, High Street, S9 1EN, Sheffield, United Kingdom

  • 01143 767090

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

11,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competent and efficient staff

Turned up to the sky store very frustrated after moving to sky mobile and finding neither my husband or I had any phone signal/internet. Within 10 minutes Jason and Stuart got us up and running. Very patient and helpful.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Lance was amazing

Lance was amazing. He explained all the options, terms & conditions, and benefits clearly, and helped set up the app on our mobiles. 10/10 would recommend.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Michael... meadowhall

Went to the meadowhall shopping centre today, to take out a new contract phone.
We met the sales assistant "Michael"
Service was amazing from start to finish, made the whole process so quick & simple.
Went above and beyond to get me the best contract he could.
Also checked my existing account & told me I had accumulated a large amount of data in my piggy pot.
Which i didn't have a clue about.
Adjusted my existing contract to lower my cost to match what I have been using.
The best member staff I've had the pleasure of meeting at any sky shop 👏

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Really friendly vibes in the shop

Really friendly vibes in the shop. Jacob was a very friendly, helpful, and informative person who helped us arrange a new contract. Would recommend and would happily come back. Thanks Jacob and team.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Sky broadband scam.

Sky broadband have an offer of up to £200 credit towards leaving your previous provider early, But don’t expect them to pay it.
I have been to our local sky shop on 3 occasions to try and get the credit but they don’t want to know once you have signed up.
I have phoned sky customer services 4 times only to be left waiting long periods on the phone and the told each time to email our final bill and proof of payment from our previous provider, which I have done 3 times and now realised that I am just getting the runaround and sky are not going to ever credit me and their offer is just a scam.
Having received a reply from sky via trust pilot they want to discuss my problem via facebook or instagram both of which I have no idea how to use. It seems that sky think everyone is social media savvy, but unfortunately being elderly it has passed me by. So it looks like sky has fobbed me off again.

1 August 2026
Unprompted review
Sky - Meadowhall Shopping Centre, Sheffield logo

Reply from Sky - Meadowhall Shopping Centre, Sheffield

Good Morning Michael,

Thank you for taking the time to leave your review.

I'm sorry to hear about your experience with the switching credit offer. I can understand how frustrating it must be to have signed up expecting to receive credit towards your early termination charges, only to find yourself repeatedly contacting Sky and resubmitting the same documents without receiving a resolution.

It's disappointing to hear that you've visited a Sky Store on multiple occasions and contacted Customer Services several times, yet still feel no closer to having this resolved. I appreciate how being asked to provide the same evidence more than once would leave you feeling as though you're being passed from team to team without any clear outcome.

I also understand your concerns regarding the communication you've received about your claim. If you've already provided your final bill and proof of payment on several occasions, I can appreciate why you'd be questioning the process and feeling let down by the experience so far.

This isn't the experience I'd expect, and I'd like the opportunity to have this looked into further. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts.

^Lorraine

Rated 5 out of 5 stars

Lance in the shop was absolutely…

Lance in the shop was absolutely outstanding helping us to switch from virgin, made it so much easier and did everything for us. Excited to with sky. Shop is fantastic, treated very well and so well informed, fantastic thank you

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Mick was awesome

Being far away from home for 90s fest and just popping in to see what offers sky had on. Mick was brilliant, taking time to explain all the option around a broadband a tv package. Mick was very friendly and relaxed, giving me confidence in the product. What was a quick check to see price turned into buying a package that suited the needs

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Visit - 22nd June

Stewart was very helpful and gave us plenty of options to sort our new phones!

We couldn’t be happier with how it was sorted and would highly recommend to people to come into this store with any tech queries

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant! We had Jacob today. He was very friendly and extremely helpful. We were changing broadbands due to the last company’s customer service and help being extremely disappointing however todays process was made super easy whilst also making sure everything was thoroughly talked about in detail for the package we were looking at and Jacob made sure all our questions were answered before we left. We feel confident we have the package that best suits us and for the best deal. We’re extremely happy with our service today and can see ourselves being long standing customers thanks to our positive experience today. Thanks again to Jacob for making us feel so welcome and cared for!

10 May 2026
Unprompted review

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