The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
Company replied
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See what reviewers are saying
Ilya had provided a great customer service. We went to buy the different phone. But he motiveted us narrow us a different and gave a good offer. We are really appreciate the service of the place and s... See more
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minu... See more
Good customer service & value for money
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Sky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ, Liverpool, United Kingdom
- 01517 099013
4.7
Excellent
56 reviews
Asks customers to review
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Ilya had provided a great customer…
Ilya had provided a great customer service. We went to buy the different phone. But he motiveted us narrow us a different and gave a good offer. We are really appreciate the service of the place and specially of ILYA. He is a good person and well managed everything
2 September 2026
Unprompted review
Good service amazing support from Elia/…
Good service amazing support from Elia/ Ilia, very helpful and nice. 10/10
31 August 2026
Unprompted review
Ilya was really helpful
Ilya was really helpful. He explained everything really clearly and answered all of our questions. Great service
27 August 2026
Unprompted review
Spoke with Elena today in store
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minutes via the My Sky app. This option was not given to me previously. Absolutely outstanding customer service and I would like my comments to be conveyed to her supervisor. She has reaffirmed my confidence despite previous bad experiences
25 August 2026
Unprompted review
Ilya very friendly and helpful…
Ilya very friendly and helpful brilliant service
20 August 2026
Unprompted review
Liverpool one store
We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him. 10/10customer service
Tricia & Paul
6 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worse internet tha I have gotten am…
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
25 July 2026
Unprompted review
Reply from Sky - Liverpool One Shopping Centre, Liverpool
Hi Sara,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience with your broadband service has been so frustrating.
I can understand how disappointing it must be when your internet isn't performing as expected and you're trying to get help, only to find yourself waiting for long periods without a resolution. A reliable connection is important for everyday life, and when problems occur, customers should feel supported and kept informed throughout the process.
It's particularly disappointing to hear that you spent around 40 minutes waiting for assistance and were left feeling that your concerns weren't being addressed. We appreciate how frustrating that can be when you're already dealing with service issues.
If you'd like to discuss this further, the teams on the channels below can help you find the right support:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Thank you again for sharing your feedback. We're sorry that your experience has left you feeling this way. Thanks, Becca.
Very very professional & friendly…
Ilya is very professional & friendly person. Really appreciated
29 June 2026
Unprompted review
Ilya good service awsome
27 June 2026
Unprompted review
Ilya was extremely helpful assisting…
Ilya was extremely helpful assisting with my uk mobile iphone. Thank you
17 June 2026
Unprompted review
Elena at liverpool was fabulous- kind
Elena at liverpool was fabulous- kind, informative and empathetic. She sorted us out quickly in store. Many thanks 10/10
5 June 2026
Unprompted review
Good customer service & value for money
Good customer service & value for money
31 May 2026
Unprompted review
Warm friendly greeting by sales person…
Warm friendly greeting by sales person Ilay,who then invited us both in a room with relaxing comfy surroundings.
ILya knowledge of products for tv broadband packages was amazing thanx you ILya.
We ended us with sky glass package,so happy with the purchase and excited to get it.
ILya so well manned very patient and warm and wel spoken and reassuring us of the deal going threw everything with us.
Weldone and thanx u ILyafrom liverpool one store 💯 customer service with a smile and making us relaxed and at ease.
Goodbye Virginia media for 28yrs HELLO SKY and welcome to our home 🏡
30 May 2026
Unprompted review
Ilya great customer service and great…
Ilya great customer service and great knowledge
28 May 2026
Unprompted review
Huge thank you for Elena from the…
Huge thank you for Elena from the Liverpool one store, she was very patient and helpful despite a thousand questions thrown at her, got me exactly what I was looking for
8 May 2026
Unprompted review
Ilya could not have been more helpful
Ilya could not have been more helpful. We had to set up new email addresses to allow me to join the Sky network and eventually we were able to accomplish this. I would certainly recommend him to anyone who needs help
6 May 2026
Unprompted review
Ilya was super helpful and as soon as I…
Ilya was super helpful and as soon as I came in he smiled then I explained my situation. He sat me down and got it all sorted super quick and explained everything which is great. He is a very good sales person and is very professional and helpful.
6 May 2026
Unprompted review
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